We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Could have been better but not bad” 3 of 5 stars
Review of Extended Stay America - Sacramento - Northgate

Save Saved
You added Extended Stay America - Sacramento - Northgate to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Extended Stay America - Sacramento - Northgate
2.0 of 5 Hotel   |   3825 Rosin Court, Sacramento, CA 95834   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save up to 10% Today!
Ranked #53 of 85 hotels in Sacramento
Sacramento, California
1 review
“Could have been better but not bad”
3 of 5 stars Reviewed February 2, 2014 via mobile

This place is pretty good except for the attitude from the staff member Shaunie. She was very rude. I would stay here again as long as I didn't deal with her. Just because you had to come back into work does not mean you take it out on your customers.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

46 people have reviewed this hotel

Traveler rating
    14
    13
    3
    4
    12
See reviews for
6
2
11
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Los Angeles
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2014

We stay at Extended Stay America locations wherever possible. This trip was due to my daughter's surgery. I had her come stay with me at the hotel until she was able to deal with things herself at home. We stayed ten days. Having a kitchen was not only convenient, but saved a lot of money. Location is handy. Most memorable, however, was the front desk staff. Cierra, Shauna, Hanna, and Michelle were always friendly, professional and helpful. No matter what I needed, they were happy to help. This trip was a difficult one, but they went out of way to make me feel at home and welcomed. Thank you for hiring such thoughtful and friendly staff.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2014 via mobile

Some are better, but none bad. I pick it first, all over the usa, staff always friendly and profesional. Will and always recconmend. All see good improvements, they dont interfer with stay. Laundry onproperty is one feature that is a time saver. Thank you for your efforts its always top notch. Very friendly to all guest. This has too many charictors, im not have enough to say with out ramblin on. Lol

  • Stayed January 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 20, 2013 via mobile

Best value for your money. The location was perfect for my family and I. The kitchenette was a big plus for us. When you travel with small children, you have to be prepared for anything, all the time. We stayed for a few weeks and it also also helped keep food costs down, and helped make it feel like home. The location is central for the area so there are plenty of options as far as food and shopping.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Northgate, responded to this review, January 23, 2014
Sheana – Thank you very much for posting a review of our hotel. I’m very glad that you enjoyed our hotel’s great location. As well, it’s great to hear that your fully equipped kitchen was useful to you and your family and made your stay feel more like home.

We look forward to seeing you in the future, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eureka
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 17, 2013

checked in after dark and room still was not cleaned. Had to wait for maid to clean it and come back. Then had to ask for blankets because there were no blankets on bed. Not one. The outlet in the kitchen did not work the refrigerator was blackened, melted inside and smelled burned. It was not cold so did not risk turning it on. The room smelled bad and there are homeless men going through the trash cans outside your room looking for whatever and when you come out they are waiting to ask for cans and or money. I did not feel safe. I was traveling alone with my two small grandsons.

Room Tip: stay at another hotel
See more room tips
  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Northgate, responded to this review, December 26, 2013
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not ready when you arrived and then was not up to our standard, missing blankets and a broken outlet. To make sure this doesn't happen again, I am working with my staff to ensure that rooms are cleaned in time for check-ins and maintenance items are properly reported.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please contact me, at ntg@extendedstay.com, if you would like to discuss this further. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
1 review
5 of 5 stars Reviewed November 10, 2013 via mobile

Genuinely friendly employees. Loved the full kitchenette, two burners, microwave, sink, pots and pans, ect. My bed was comfortable. Only issue was my heater. I didn't notify front desk, didn't want to change room. Room stayed warm enough. Stay if you want a small home from home.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Northgate, responded to this review, February 5, 2014
Thank you so much for taking the time to post a review of our hotel. I am glad that you enjoyed your fully equipped kitchen and comfortable bed. As well, I am happy that you found our staff to be friendly during your stay with us. Still, I apologize for the issues you encountered with your heater. I will be sure to speak with our maintenance staff to ensure that this problem is not repeated. We look forward to having you stay with us again the next time you are in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 2, 2013

I am on day four of living in a construction zone. With no warning and absolutely no attempt at making this palatable for guests, the hotel decided to repave the entire parking lot area. This involved moving my car in the middle of the night every night for a week, which is an inconvenience but not a deal-breaker. The deal-breaker is every morning at a quarter to 8am I awake to a cloud of rancid smoke that permeates the room and gives me a migraine, and enough racket to wake the dead. When I asked for a room that might be a little farther away I was treated as if this was an insane request. As an extended stay corporate guest I have two needs of this room: space to sleep and work. Under these conditions I cannot do either and management is oddly impervious as to how this might be an opportunity for them to actually resolve a hospitality issue.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Sacramento - Northgate, responded to this review, February 5, 2014
Thank you for taking the time to write a review of your stay. I sincerely apologize that our renovations and the repaving of our parking lot disrupted your stay. As well, I am sorry to hear that our staff did not attend to your needs in a professional manner. Your feedback will be helpful as we continue to improve our guest experience. I thank you for sharing your feedback with us. I hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Extended Stay America - Sacramento - Northgate? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Sacramento - Northgate

Address: 3825 Rosin Court, Sacramento, CA 95834
Phone Number:
Location: United States > California > Sacramento
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #53 of 85 hotels in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Sacramento - Northgate 2*
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Expedia, Booking.com, Travelocity, Orbitz, Priceline, Tingo, Hotels.com, Agoda, BookingOdigeoWL and Venere so you can book your Extended Stay America - Sacramento - Northgate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Sacramento
Sacramento Extended Stay
Extended Stay Sacramento

Owners: What's your side of the story?

If you own or manage Extended Stay America - Sacramento - Northgate, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.