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“Good Amenities with some flaws” 4 of 5 stars
Review of Residence Inn Sacramento Airport Natomas

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Residence Inn Sacramento Airport Natomas
3.0 of 5 Hotel   |   2410 West El Camino Avenue, Sacramento, CA 95833   |  
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Ranked #19 of 84 Hotels in Sacramento
Certificate of Excellence 2014
Fairfax, Virginia
Top Contributor
99 reviews 99 reviews
14 hotel reviews
Reviews in 39 cities Reviews in 39 cities
56 helpful votes 56 helpful votes
“Good Amenities with some flaws”
4 of 5 stars Reviewed October 29, 2012

My wife and I stayed recently at the hotel, where we have also stayed during previous visits, when we attended my mother’s memorial service. The hotel is a very good value (about $110 per night for a studio), especially compared to what it offers. The rooms are spacious and clean, and the location was convenient to the airport and the downtown location (just off Interstate 5) where the service was held. Like other Residence Inns, the hotel offered a substantial breakfast with scrambled eggs, potatoes, and sausages. Breakfast also included yoghurt, fruit salad, boiled eggs, and other fare usually included for breakfast. The housekeeper who cleaned up my sister’s room was quite friendly and courteous, and did not mind that we hung around while she straightened our room. The hotel also let us check out an hour later than the usual noon check-out time on our last day. On the down side, however, one telephone’s speaker evidently did not work, so people did not hear us when we called. My sister also tried calling the room and was not able to be put through. In addition, on one day, we put out the “do not disturb” sign while we were at breakfast, and then were very disappointed when housecleaning did not work on our room that day, because the sign had been out earlier in the day. Nonetheless, we would probably stay at the hotel if we return to Sacramento.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI95833, Director of Sales at Residence Inn Sacramento Airport Natomas, responded to this review, December 20, 2012
Thank you for your feedback. We are pleased to hear you enjoyed our hot breakfast and convenient location to Downtown and the Airport. Since your last stay the engineering crew has been thouroughly inspecting all phones to ensure connectivity. We look forward to serving you at the Residence Inn Natomas.

Robert Robinson
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99 reviews from our community

Traveler rating
    44
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    15
    4
    2
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33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
North Hollywood
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2012

We recently stayed here and my friend loved the room. I've stayed here before on business and have always found the staff warm and very friendly. Ask for "Fabian"... he's the Best! The rooms have always been clean and comfortable and with the new Make-Overs they are Clean, Comfortable and Classy. Would have given it 5 Stars but the new lobby was still being refurbished so I look forward to seeing it at my next stay. It's located just 2-3 miles from the Downtown area so you can be there, or in Old Town, in 5 minutes and parking is Free... not $15-25 a-day like the Downtown hotels. Great place to stay for business or pleasure.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI95833, Director of Sales at Residence Inn Sacramento Airport Natomas, responded to this review, December 20, 2012
We are happy that you and your friend enjoyed your stay and service at the Residence Inn Natomas. Thank you for sharing your positive experiences both on leisure and business travel. We have since completed our lobby renovation and look forward to your next trip with us.
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West Sussex, England
Top Contributor
60 reviews 60 reviews
59 hotel reviews
Reviews in 50 cities Reviews in 50 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 16, 2012

This was by far my favourite hotel of our road trip. This was due to the size of our suite, the quality of it's interior, and how little it actually cost.

The hotel was still in the process of being refurbished, but this did not present any problems, as the hotel is divided into individual small units, and they were upgrading them one at a time. It also helped that we stayed at the weekend, when there was no building work being carried out!

The suite itself had 2 bedrooms, each with it's own ensuite, and a large open plan lounge/kitchen/diner. Everything was brand new and immaculate.

The pool area had attractive new turquoise and silver furniture.

The location was a very short drive from Sacramento Old Town, but is situated in a nice, quiet suburban area. It calls itself an airport hotel, but I think that it does itself a disservice, as it is a long way from the airport, so there is no problem with aircraft noise etc.

I wish we could have stayed there longer.

Room Tip: Book the 2 bed/2bath suite if you are a family, it is nice to have the extra space.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review, November 7, 2012
I'm glad to hear you enjoyed your stay here at the Residence Inn. We are excited about our new product so its great to hear the positive feedback. We look forward to seeing you again.

Best regards,

Sean
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Santa Barbara, California
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 10, 2012

Stayed with family for four nights in August that was a business/family trip. For a Residence Inn I always expect the best, but this one has a ways to go before it will be the best. The front desk staff were always friendly and helpful. The rest of the staff were unfriendly and walked around without smiles. This hotel is still being remodeled so you can expect construction going on during the week days.The two bedroom we stayed in was large enough and comfortable, outdated though as it had not been remodeled. Housekeeping was not the best as the stove was dirty, walls had spills on them, dust in many places. For a Residence Inn it was not kept to the high standards you would expect. Breakfast was very good, with hot and cold items to choose from. The hotels business area was subpar as the printers had no paper, and it was difficult to print from a flash drive. Location was a big plus as it has easy access to I-5 and the downtown area. As past reviewers have said, finding it for the first time is a task in itself. Need bigger signs!! The family enjoyed the pool, cool, clean and refreshing. Would we stay here again? Maybe after the remodel is complete, and housekeeping has improved, but not in the near future. Would look at the other two Residence Inns available in Sacramento before choosing this one next time.

Room Tip: This property is located next to the I-5. Rooms facing the interstate may have traffic noise. We wer...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review, October 4, 2012
Hi, and thank you for your review of our hotel. I appreciate the area's you pointed out of needed improvement. I'm taking a proactive effort to improve our service. I'm personally performing more room inspections to ensure no areas are missed and coaching our associates on their duties. We've moved our business center in the gatehouse/lobby area so that it can be better attended, and working with the city of Sacramento to get better signage to improve our visibility.

Please come back and see us soon, our renovation is complete and we're looking better than ever.

Best regards,

Sean Suess
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Manteca, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 8, 2012

My son was in a travel ball tournament in Woodland and us parents were wanting to get rooms all together -- Residence in Natomas jumped to block off five rooms for us at the last minute! They were flexible with all of our needs. The rooms were nice and spacious. The bedrooms were on opposite sides of the room for maximum privacy. It felt like an actual apartment. Their provided breakfast was amazing! From creating your own waffles to biscuits and gravy, it was like going to a real restaurant. We left there feeling very happy and satisfied and a couple of days once we got home, we received a sweet thank you card from a manager. They have secured my family and many others for future trips!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review, August 29, 2012
Hi Debbie,

I'm happy to hear we were able to accommodate the team. Not to toot my horn, but we are perfect for sports teams. As you mentioned, spacious suites, and a good breakfast make for a successful, productive and relaxing trip. We sure appreciate your business and look forward to the next time you're up for a tournament. Go Manteca Marlins!!

Best regards,

Sean
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Austin, Texas
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 5, 2012

I stayed one night prior to a very early flight. It is not easy to find for it is tucked behind a plaza. The hotel is outdated but personnel were very friendly and helpful. It is highly convenient if needing a short trek to the airport. I believe the will drive you to restaurants nearby which is also very customer service oriented. But, it needs updating.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review, August 29, 2012
Hi Deborah,

Thanks for the review. Yes, we are a bit difficult to find due to the shopping center. We are working on getting better signage to make it easier to locate our hotel for guest. You'd be happy to know that we are undergoing a full renovation from the inside out. All suites and public spaces will be brand new. The new look will be complete in November. I'm glad you found our shuttle to be helpful, getting to the airport and parking can be a hassle. We look forward to seeing you the next time, I'm sure you'll be happy with the new look.

Thanks again!

Sean
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Anchorage, Alaska
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 1, 2012

We spent the last night of our family vacation at the Residence Inn Natomas in order to catch a flight home from the Sacramento Airport the next day.

From the moment we arrived and were greeted at the front desk, I was impressed with this hotel. The reception area was pleasant and inviting. The gentleman on duty at the front desk was very pleasant and even offered to keep the pool open an extra half hour so my daughters could swim.

I was initially dismayed to find our room faced the freeway, but the rooms are well insulated and none of our family was bothered by noise. We had a two bedroom suite, and all of us commented that we wished we could have had such nice accommodations throughout our vacation. The bedrooms and bathrooms were all nicely sized, the living room was large enough to seat our family of four, and the compact kitchen had everything needed to prepare simple meals. Free wi-fi is available.

Breakfast is served in a spacious area adjoining the reception desk. It featured the standard fare of waffles, cereals, fruit, breads/pastries, scrambled eggs, sausage, bacon, yogurt...and probably more that I didn't notice. All were nicely prepared and presented. The serving area is segregated from the eating area by a partial wall and is roomy enough to hold several people at one time without feeling cramped. Breakfast service times are different on weekends than weekdays; the times are listed in the information notebook provided in the rooms.

The computers and printers provided for guest use appeared to be fairly new and a secure internet connection is provided. Front desk staff had offered to print our boarding passes for us in case we had any difficulties, but we were able to print them without any problems.

Our flight was not until mid-afternoon, so we requested a delayed check-out which was kindly granted by the woman at the front desk. It was nice to be able to spend a relaxing few hours by the pool before catching our long flight home.

My only regret is, since I don't visit Sacramento often, I probably won't have the opportunity to return to this pleasant hotel for quite some time!
.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI95833, General Manager at Residence Inn Sacramento Airport Natomas, responded to this review, August 3, 2012
Knowing that your vacation is coming to an end is always tough. To find that we were a bright spot to that ending puts a smile on my face:) I appreciate the wonderful review from check-in to check-out. Maybe your next vacation you can spend two days in Sacramento, there are a lot of great things to do in our city and we'll welcome the opportunity to host your family.

Best regards,

Sean
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Additional Information about Residence Inn Sacramento Airport Natomas

Address: 2410 West El Camino Avenue, Sacramento, CA 95833
Location: United States > California > Sacramento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Romantic Hotel in Sacramento
#20 Family Hotel in Sacramento
#24 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Sacramento Airport Natomas 3*
Number of rooms: 126
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Also Known As:
Residence Inn Sacramento Airport Natomas Hotel Sacramento
Sacramento Residence Inn

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