Have had generally very good experiences with the Residence Inns I have stayed at. So I tried this one based on a schedule which had me arriving at the Sacramento Airport in the evening and wanting to get rest before the next day. Not really close to the airport but the closest Marriott to the airport hence the name. Lousy, middle of nowhere location. Upon arriving I inquired regarding options for rooms, as I always do, and was told not much was available and so was given a second floor rm facing construction and a pkg lot . They did attempt to accommodate my request to be able to see my car if at all possible. Turned out the spots were full so it wasn't... I remembered that the person who booked the room for me told me that I may like it for the fact that there was a fireplace in the studio room. My room was standard, drab, older tv, chipped furniture, yet clean. When I called down to the front desk the phone rang for 2 minutes (minimum) before being answered. I mentioned the fireplace and the employee said you need to specifically request that amenity. Hmm. I asked for clarity given the representation on the website and the booking information and got nowhere. She was fundamentally unhelpful/uninvolved and was, along with the youngish man who "helped" me at the outset a classic example of the type of customer service that has you feeling that when they say "it's the least we can do" they mean it. They have done a thorough study and they do the absolute minimum possible. Won't be staying here again, though since I was told that these are independently franchised operations, will continue to give Residence Inns the benefit of the doubt and consider this example an aberrancy.

We had a paid two-nights' stay, paid for in advance for a great rate, and we drove all that way, only to be told at the counter they were overbooked and our rooms were gone. We even called that day and night before and they said there were plenty of rooms. I would not expect this from a Marriott. The man at the counter and Guest relations were not really caring at all, just basically too bad, and gave us a paid stay at a noisy hotel next to the freeway. This from a Marriott? This is such a nice hotel, but the staff, management and reservations agents need to get in synch.

I have had really terrible luck with airport hotels, but this Residence Inn was an amazing exception. For less than $100 I got a beautiful suite with free high-speed wireless and transportation to the airport. Everything was clean and remarkably well-designed, although as with most hotels I found the decor to be a bit dull.

The only thing I can think to criticize is the food. There is no room service (although you can get deliveries) and the free breakfast looked disgusting. Luckily there is a small strip mall near the property, with the requisite Starbucks and Baja Fresh.

The hotel sits behind a plot of land that is being developed, and several tractor trailers parked there overnight. I had no problem with this, but I can imagine that some might be a bit wary about walking around after dark. Of course, this won't be a problem once that building is completed.

I travel frequently on business and have stayed at this property several times. I was just there. The suites are spacious and clean. The hot breakfast was delicious. I have always found the area very quiet and peaceful.

It is also obvious that this is a very well managed property. The grounds are always neat and tidy. Housekeeping does an excellent job. They are also very helpful and friendly at reception.

Recommend highly without hesitation.