I stayed at this hotel in July. We had a large suite and the room itself was beautiful. I also enjoyed the time I spent in the pool as it was a hot summer day. My biggest complaint about this hotel is the advice I was given by a front desk person. The hotel has a shuttle which runs to the mall every hour on the hour. I wanted to go to the mall so I met the driver at the appointed time and was off to the mall. On the way there he gave me a card and said to call when I wanted to come back. I did just that but when I called I was told the shuttle had already left the mall and only ran on the hour and I would have to wait (it was 15 minutes past the hour and I did not want to wait another 45 minutes as the hotel is a 5 minute drive from tha mall) I told the girl this and she said sorry, you've missed it. I asked her about calling a cab as I wanted to return to the hotel now. She told me I should just walk as it was not that far. This is the bad advice.....not being familiar with the area I took her advice and started to walk....between the hotel and the mall you have to cross 2 freeway entrances with no special accomodations for pedestrians as well as walk under an overpass where there are no sidewalks and cars whizzing by. I truly felt unsafe but by the time I got there I was halfway to the hotel so I didn't want to turn back. My lst obstacle was on the road into the hotle where there were once again no sidewalks and sprinklers spouting water on the grass I would optherwise have walked on. I was furious when I got to the hotel and asked for the person who gave me this advice. When I told her she should not be telling people to walk because it was unsafe she just shrugged her shoulders and said poeple do it all the time. That's fine if you want to take the risk and know what you're walking into but I think she's leaving the hotel open to a lot of liability if someone gets hurt walking based on their advice. She didn't seem to get it when I told her that. So my advice is don't walk to the mall and expect the shuttle to only run on the hour inspite of what the driver tells you.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video

