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All reviews front desk staff sacramento area would stay here again bed was comfortable conference downtown
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Reviewed November 18, 2015 via mobile

This is not one of my favorite places to stay. The staff are quasi friendly but they certainly won't go out of their way to do anything more than check you in. I needed a fridge for my room and at first they told me they didn't have any, then they told me I could have one for $15 or I could store my medication in their employee fridge at the front desk. There's no way in hell I'm leaving my stuff with them! The rooms are reminiscent of a Holiday Inn or Motel 6, with very basic light beach wood furniture and nothing fancy at all. The bathroom cabinet in my room was falling apart from water damage. The alarm clock was a bright as daylight and held to the nightstand with a cable, so obviously they have issues with low rate clientele stealing. In the morning they didn't even have coffee available in the lobby. I don't find this property to be representative of a Hilton property.

Date of stay: November 2015
Trip type: Traveled on business
1  Thank stratocruiser377
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this reviewResponded December 1, 2015

Dear stratocruiser377,
Thank you for taking the time to share your experience with us. We appreciate your feedback. Although we currently have a limited number of refrigerators available for rent for a nominal fee, this will be changing in the upcoming year when we begin renovations in the early part of 2016. We will be renovating all guest rooms. We look forward to exciting changes in the future and we hope you will join us again.

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Reviewed November 16, 2015

My husband and I stayed here for one night this past weekend. It was an enjoyable stay.

Check-in was fast and efficient. Our room was comfortable. They do have a feature I've only seen when staying in Europe... you have to put your key card in a slot inside the room for some lights to work (at least I think this was the case). They didn't explain that at the front desk, though.

Parking was $9, by the way.

The bed was comfortable and the room was nicely decorated. I would stay here again.

Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank kmthoennes222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this reviewResponded December 1, 2015

Dear Kristen T,
Thank you for taking the time to review us through Trip Advisor. We really appreciate you choosing the Hilton for your recent visit to Sacramento and we hope you will join us again very soon.

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Reviewed October 24, 2015 via mobile

This is an un-Hilton-like property! Check in yesterday was quite in organized. We came little early and expected that our room was not going to be ready. We were told that it would be few hours before we could check in to our room and were offered to leave our suitcases at the hotel in meanwhile. We did so and left the hotel to explore the city. Ten minutes after we left the hotel, we got a phone cal from the reception telling us the room is ready now. We turned around and came back. We waited about 20 min. to get our suitcases. None of the reception staff or the managers could find a key to get our suitcases.
The room & the property looks clean, but quite outdated. The bed was not very comfy either.
The diamond club (VIP) room was not available for the weekend starting Friday! I have never encountered that before either.
We were supped to come back here next week, but cancelled the reservation! This is not a property I want to stay one more night.

Date of stay: October 2015
Trip type: Traveled as a couple
1  Thank gunayl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this reviewResponded October 30, 2015

Dear Gunay L,
Thank you for taking the time to share your experience with us through Trip Advisor. I apologize that we did not met and exceed your expectations during your visit. We appreciate your feedback, although we have nothing but positive feedback about our beds, we are actually scheduled for some renovations through the end of this year into early next year and the beds are one of the items that will be replaced amongst other items in our guest rooms and lobby. As a Hilton Diamond member you are one of our most valued guests and although we do not offer the concierge lounge on the weekends we offer other benefits in lieu of this. We hope you will give us another chance to serve you again in the future should your travels bring you back to Sacramento.

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Reviewed October 22, 2015

I was in Sacramento for a conference at another location, but when I came back to my room at night it was always quiet and the bed was super comfortable. The room was clean and the staff was efficient and friendly. Free wi-fi was a bonus.

Date of stay: October 2015
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Catherine C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this reviewResponded October 24, 2015

Dear Catherine C,
Thank you for taking the time to give us a 5 star review on Trip Advisor. We really appreciate your business and are happy to hear you enjoyed all that we have to offer at the Hilton Sacramento. We look forward to having you as our guest again in the future.

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Reviewed October 22, 2015

Professional and Courteous employees. Beautiful and clean rooms. Great service. I will always stay at the Hilton Sacramento whenever I come to this town for any business or pleasure trip. We had a wonderful stay.

Date of stay: October 2015
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Susanne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sami Q, General Manager at Hilton Sacramento Arden West, responded to this reviewResponded October 24, 2015

Dear Susanne S,
Thank you for the wonderful review. We are pleased to hear that you enjoyed our hotel and plan on returning. We hope to see you again very soon!

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