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“Very good, but...” 4 of 5 stars
Review of Hilton Sacramento Arden West

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Hilton Sacramento Arden West
3.5 of 5 Hotel   |   2200 Harvard St, Sacramento, CA 95815-3306   |  
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BED AND BREAKFAST
Ranked #26 of 84 Hotels in Sacramento
S, United States
1 review
“Very good, but...”
4 of 5 stars Reviewed 1 week ago

Overall I was pleased with the hotel, the amenities and the staff. Was there for business and the conference facilities were good, Only complaint is that the evening I was there the restaurant was closed, but was able to order from the menu and eat the meal in the bar area. Would have preferred a quiet restaurant table to enjoy it.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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347 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Las Vegas, United States
1 review
5 of 5 stars Reviewed 1 week ago

There were a few minor problems with my room when I arrived. They were resolved immediately with exceptional customer service, including a complementary upgrade for the “inconvenience”. This experience made me a Hilton customer for life!

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, 1 week ago
Dear Anna M,

Thank you for taking the time to share your experience with us through Trip Advisor. We are truly committed to giving our guests the best hotel experience they can have and if there is something that requires correction we want to know and we want to fix it. I am truly honored to hear that our staff and the interaction you had with them makes you a customer for life! You can be assured you will receive great service every time your stay with us.
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San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 1 week ago

The accommodations are nicely sized, with a king-sized bed option that my wife and I enjoyed. The air conditioning is a little primitive but functional and was definitely able to maintain the room temperature.
Given the abundance of entertainment options within walking distance, the rooms are perfectly sized so as not to waste room. The bottles of water within the room are even nicely priced, only double what they cost at a store.

The bathroom is all right, but if you're over 5'10" the shower will not be comfortable. Limber up before climbing in so you can wash your hair. Also, the hot water was pretty tepid when I showered, despite my best efforts.

The personnel seemed friendly and were happy to make suggestions when prevailed upon.

Parking isn't really an option. You can valet park for $18 per night or park in a city structure for $16 per night... so the $2 is worth it. ($4, because, y'know, tip)

Televisions in the rooms are moderate, but reception is spotty. Not sure why, I didn't bother to mention it, but so some it may matter.

The views are pretty nice, as far as range and visibility goes. You're still looking at a flat city done in a lot of earth tone colors, but I'm from Austin originally so I'm kinda used to that.

Thought I heard rats in the wall/ceiling during our stay. I mentioned it at the front desk and they responded with appropriate concern and began making notes.

Elevators move pretty quickly, although the first one on the right needs some attention. The door scrapes when it opens and closes, and the speaker on it is going out. Makes for an entertainingly creepy effect at night!

The hotel itself sports a convenient bar and a nice restaurant but any visitors will have a lot of options nearby, so choices abound. Also, Sacramento is pretty easy to get around in and has a lot of offer casual roamers.

  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, 1 week ago
Dear Jack W,

Thank you for taking the time to review our hotel. We appreciate your feedback and I will be sharing it with our management team. In regards to the parking we charge a nominal fee of $9 per night and it is self parking, we have plenty of space surrounding the hotel, but there is no city structure in this area. We hope that you will join us again in future should your travels bring you back to the Sacramento area.
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1 review
5 of 5 stars Reviewed 1 week ago

We attended a conference at the hotel. Our room was very clean and sound-proofed. We never heard any noise from the adjacent room or from the freeway traffic outside. The elevators were quick. The room temperature stayed where we wanted it. The meeting rooms were comfortable. The food is outstanding. The lounge/bar has a very good house wine, which is almost half price at their happy hour. The hotel has a complimentary shuttle to the nearby Arden Fair Mall.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, 1 week ago
Dear robertrt4940zt,

Thank you for your wonderful review on Trip Advisor. We strive to provide a great product and the staff are dedicated to providing great service, from your review I believe we have accomplished both. We hope that you will join us again in the future and experience everything Hilton Sacramento has to offer.
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La Mesa, California
1 review
4 of 5 stars Reviewed 1 week ago

This is an older Hilton which is being upgraded. The rooms were clean and attractive. The staff was very attentive and a minor problem was dealt with effectively. It's located about 20 minutes from the airport and does not have shuttle service so you have to do your own transport.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, 1 week ago
Dear pattyabenderr,

Thank you for choosing the Hilton for your recent stay in Sacramento. We appreciate your feedback and are happy to hear your overall experience was a good one. We hope you will join us again very soon.
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Los Angeles, United States
1 review
4 of 5 stars Reviewed 1 week ago

Upon entering Hilton Hotel they were very pleasant and professional and accommodating to my needs even though I was a bit early. Customer Service was on point and made me feel like I was the only client who was staying here. Room Service was timely and delicious. The fitness room had clean towels, Anti-bacterial hand rinse was supplied for members, and the room was clean and filled with cool air while working out.

  • Stayed September 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, 1 week ago
Dear Stephanie,

Thank you for your kind review on Trip Advisor. I am happy to hear your experience with was a great one and the staff was so accommodating. We hope that you will join us again in the near future should your travels bring you back to Sacramento.
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Boulder, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

All of the bath towels were stained and the bath room was not clean. No shower soap. The steak that I got from the restaurant must have been in the freezer for a long time. It was not good and was like leather.

  • Stayed August 2014, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, 1 week ago
Dear William K,

Thank you for taking the time to share feedback about your recent stay. I am very sorry for the inconvenience you encountered. I can assure you this is not typical and I will be address your comments with the appropriate departments. We take pride in our guest room cleanliness and quality of our food in our restaurant and I apologize you did not get the type of experience that we strive for our guests to have. I hope you would give us another opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sacramento Arden West

Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Sacramento
#16 Romantic Hotel in Sacramento
#18 Business Hotel in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Official Description (provided by the hotel):
The Hilton Sacramento Arden West Hotel is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more   less 
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Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

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