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“Pool was nice after a long hot day of driving” 4 of 5 stars
Review of Hilton Sacramento Arden West

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Hilton Sacramento Arden West
3.5 of 5 Hotel   |   2200 Harvard St, Sacramento, CA 95815-3306   |  
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Ranked #28 of 84 Hotels in Sacramento
Riverton, Wyoming
Top Contributor
116 reviews 116 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
“Pool was nice after a long hot day of driving”
4 of 5 stars Reviewed September 1, 2013

I like staying at the Hilton family of hotels. It was 98 when we got to Sacramento, so we hopped in the pool, very refreshing on a hot day, it was outdoors too! Our room is nice, the bed was very comfortable. We enjoyed our short stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, September 2, 2013
Dear scm55,
Thank you for taking the time to review our hotel on Trip Advisor. I am glad to hear you had a wonderful stay and were able to enjoy our pool. We look forward to welcoming you back again in the future should your travels bring you back to Sacramento.
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453 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • German first
  • Japanese first
  • Spanish first
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English first
White Rock, Canada
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed August 28, 2013

Hilton has always impressed us with there friendly staff, service level, atmosphere and cleanliness. Unfortunately, the Hilton Arden West isn't living up to Hilton's excellent reputation. On arrival, there was one staff member trying to deal with a problem reservation. By the time a second arrived (on her on volition versus a call for help), there were seven of us lined up to register. Our room was nice however the traffic noise level which began at 4 AM was disconcerting.

We grabbed an early dinner in the bar. The service there was very good. Unfortunately, the bar tables and chairs left a great deal to be desired. The chair fabric was consistently dirty while a few of the chair bore disgusting stains. The brass rails around the bar hadn't seen polish in weeks; while the one next to our table had a suspicious smudge.

The one shining light was Donald, the Doorman, who was exceptionally friendly, helpful and efficient. He truly represents the HIlton brand that I have become so loyal.

Room Tip: Rooms opposite the freeway side would be a better choice for a quieter night
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, August 29, 2013
Dear Dale26589,
Thank you for taking the time to complete a review on Trip Advisor. I appreciate your candor in your review. I apologize that we did not met and exceed your expectations. Your comments will be shared with our management team so we can address your points of concern. In regards to the traffic noise, we do have rooms that face away from the Arden area that tend to be quieter and we are always happy to accommodate our guests request for a quieter location. And thank you for pointing out the great service you received from our staff, which is one of our biggest goals, is to provide the best customer service to all our guests. Thank you for your review and we hope you will join us again at the Hilton Sacramento Arden West.
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Sacramento, United States
1 review
5 of 5 stars Reviewed August 26, 2013

The hotel staff was very friendly and continued to be during our whole stay. The rooms were very clean and so was the hotel. When we had a noise problem the staff took care of it right away. Overall great hotel!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, August 29, 2013
Dear Ernesto P,
Thank you for taking the time to review our hotel. I appreciate your comments and I am glad to hear your stay was overall a great one! We hope you will join us again in the near future should your travels bring you back to the area.
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Pendleton, Oregon
Senior Contributor
48 reviews 48 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 20, 2013

This Hilton delivers. The whole facility is nice, the breakfast is good with many options, and the staff is helpful. The room is quietly luxurious. Well worth it. The business center is always open, so you can go down to print documents, there's a Starbucks kiosk in the lobby, and gated parking.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, August 25, 2013
Dear FlowersNQuilts,
Thank you for taking the time to review our hotel on Trip Advisor. It is wonderful to hear you had a great experience and appreciate the amenities we offer at our facility. We look forward to welcoming you back in the future.
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Lancaster, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2013

The Sacramento Hilton Arden was a great place to stay for my California State PTA Board of Managers meeting. I will definitely stay here again for business or pleasure when in the Sacramento area. The service was outstanding from the time I checked in to the time I checked out.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, August 20, 2013
Dear Darrell H,
Thank you for sharing your experience on TripAdvisor. We are happy to hear you had a great experience and will be visiting us again! We look forward to welcoming you back to the Hilton Sacramento.
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Reno, United States
1 review
4 of 5 stars Reviewed August 14, 2013

On the weekends this hotel is very reasonably priced. The hotel is located in the part of Sacramento that has many shopping opportunities and also many restaurants. I do not like pay $9.00 for parking as they have no security visible.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, August 17, 2013
Dear Carol Y,
Thank you for staying with us and taking the time to complete our survey. We truly appreciate your feedback as we strive to continually provide excellent service and a great product. It will be shared with our management team. We had installed the parking in February to stay competitive with other full service hotels in the area and priced the parking half of those of our competitors in the downtown area. We also do have security who patrols our parking lot. Please note that we do also offer special package rates that include parking, or breakfast, or both. You may find this on our Hilton.com website. We definitely value your business and hope you will join us again when your travels bring you back to Sacramento.
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Atlanta, GA
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 11, 2013

I used to travel a whole lot so I have many points. Hilton has a cool deal lately where you can combine a little money and not-so-many points, so I bedded down here during a cross-country road trip. The first room I got had apparently had an animal in it. I'm allergic and after about an hour, had to move. They said they didn't keep track of which rooms were pet-friendly, which probably means they don't do a deep clean after dog or cat leaves. Oh well, they moved me and it was cool. Everything else was ordinary Hilton stay. Unlike other reviewers I didn't find the staff extraordinarily cheerful or helpful, but they weren't rude so no big deal there.

One caution: review your bill. I'm in the (bad) habit of just grabbing the receipt from under the door, looking at the total without much attention to detail, and slipping it into my bag. Never had a billing issue with Hilton, but yesterday I was reconciling everything and noticed that they'd charged $12 apparently for the two bottles of water beside the ice bucket. Those are normally just free water unless marked otherwise or on the mini-bar price list. Since there was no mini-bar in the room, I'm not sure how one would know that they were $6 each. Goes to show even old respected brands like Hilton aren't above some shady stuff to make an extra buck or two.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summer A, Front Office Manager at Hilton Sacramento Arden West, responded to this review, August 13, 2013
Dear epointguy,
Thank you for taking the time to review our hotel. I apologize for any inconvenience you encountered during your stay, we make every stride to ensure that our rooms are well maintained and I am sorry to hear the first room you checked into was not to your satisfaction. Hilton welcomes pets in our hotels for a fee but we do have specific rooms on each floor that are designated for our four legged visitors. We do a deep cleaning upon every departure to insure that there are no traces of another visitor. In addition we do provide bottle water in the guest rooms for convenience, but each is marked with a large sticker on the top of the bottle to indicate price, in addition we also have signage to indicate the cost. I do hope that if you have encountered a problem with billing you will reach out to us personally so we can resolve the matter. I hope you will join us again in the future and give us another opportunity to serve you.
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Additional Information about Hilton Sacramento Arden West

Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Sacramento
#16 Romantic Hotel in Sacramento
#27 Business Hotel in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Number of rooms: 332
Official Description (provided by the hotel):
The Hilton Sacramento Arden West Hotel is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more   less 
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Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

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