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“4.5 stars if you are Hilton Diamond, 3.5 otherwise” 4 of 5 stars
Review of Hilton Sacramento Arden West

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Hilton Sacramento Arden West
3.5 of 5 Hotel   |   2200 Harvard St, Sacramento, CA 95815-3306   |  
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Ranked #26 of 84 Hotels in Sacramento
San Francisco
Top Contributor
91 reviews 91 reviews
80 hotel reviews
Reviews in 51 cities Reviews in 51 cities
141 helpful votes 141 helpful votes
“4.5 stars if you are Hilton Diamond, 3.5 otherwise”
4 of 5 stars Reviewed February 28, 2013

I stayed here one night in late February 2013. This was my first visit to this location as my go-to locations at Homewood Suites and Residence Inn did not have Government Rate available for my stay.

I had a nice corner room on the 8th floor away from the freeway. Even though it was near the rear elevators I didn't hear a thing. As a Diamond Member I had access to the Concierge Level and appetizers and dessert at night and breakfast in the morning. I also had free internet.

PROS:

1. Room though slightly dated was very large and very comfortable. Only downside was when the heater/air came on in the middle of the night it was noticeable. Bed was very nice, couch was a nice touch and TV was HD with a clear picture. Safe in room was also appreciated.

2. Staff from Front desk to Concierge room to Housekeepers were all very friendly and professional.

3. Less then 10 minutes to downtown Sacramento with much lower room rates.

CONS

1. Parking $9.00. While this doesn't seem like much especially compared to downtown hotels at least there you can street park it. Here it is $9.00 with no option to park anywhere else in the area and have your car there in the morning. I know it is a revenue thing, but to my knowledge no other hotel in the Arden area charges for parking.

2. Non-Diamond or Gold (?) doesn't get you breakfast or free internet. In today's day and age, I consider non-free internet (even though it is free for me) a con.

3. Fitness room, two Precor machines and a few free weights. Nothing to write home about.

4. I assume most people have a car but if you don't it is a long walk to the mall and restaurants.

I would stay here again with the caveats I mentioned.

Cheers.

Marius

Room Tip: High floor odd numbered rooms away from freeway.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, March 5, 2013
Thank you for a terrific review! We are elated to hear how much you enjoyed your stay. We appreciate your comments and feedback, and especially your attention to detail! We will certainly look into the issues you mentioned, and we hope to see you again soon!
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363 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Gleeson. AZ
Top Contributor
144 reviews 144 reviews
37 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 26, 2013

I have stayed at this property a number of times. Rooms always clean, staff friendly. Rooms are a nice size, bedding very comfortable. Hotel does have a restaurant and bar area but have never visited either. Located near major shopping and dinning.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, March 5, 2013
Thank you for a great review! We are elated to hear how much you enjoyed your stay. We sincerely appreciate the time you took to provide your comments and feedback. We hope that you'll join us again soon, and we look forward to your return to the Hilton Sacramento!
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Milpitas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2013

Very nice and clean room. Comfortable bedding and pillows, neatly prepared. Towel sets were nicely arranged with pretty patterns and plentiful supplies. Great service from front desk staff to shuttle drivers. Great staying experiences. Will recommend to our friends and colleagues.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, February 21, 2013
Thank you for an excellent review! We are elated to hear how much you enjoyed your stay, and we truly appreciate your feedback. We hope that you'll join us again soon, and we look forward to your return to the Hilton Sacramento Arden West!
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Fresno, California
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 7, 2013

This was a quick business trip, stayed 1 night. Nice lobby with fireplace. Room was spacious enough and bedding was comfortable. However, bathroom, with small vanity area, made it difficult for 2 people to get ready simultaneously. There was plenty of mirrors in room and closet seemed to have wasted space as it was unusually large without being a walk-in closet. Too bad hotel didn't add small vanity outside bathroom as there was plenty of space. I always look for vanities outside rest of bathroom as a nice feature. This room did not have.

Had lunch in hotel but felt it was overpriced. There was Starbucks in lobby but nothing within walking distance of hotel Arden Fair mall was nearby with many restaurants but not walking distance.

We had a group/conference rate which made hotel excellent value.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, February 12, 2013
Thank you for your review! We sincerely apologize for any issues you encountered during your stay. We can assure you our service makes up for any short comings that you may have faced, and we aim to provide the highest quality service to all of our guests. We hope that you'll join us again soon, so we may make up for your previous stay. We look forward to your return!
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Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 7, 2013

This hilton hotel is standard issue 3 star hotel. Once you walk in you can turn right and head straight to the elevators and up to the guest rooms. This certainly would create some security concerns because nobody has to pass by the front desk in order to go up to the guest rooms, especially late at night.

Rooms are clean, average 2 bed standard rooms. There was nothing wrong with the rooms, just average. Parking was via a parking lot and I guess the nice thing was that we were able to see our car in the parking lot fromt he hotel window.

  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, February 20, 2013
Thank you for your review. We sincerely apologize if there were any inconveniences or misunderstandings during your stay. We can assure you, it is our number one priority to keep all of our guests safe. We provide 24 hour security and surveillance, as well as keyed doors to all entrances except the front door. The front door is secure, as the Front Desk has full visibility of anyone coming or going. We truly wish that you contact the Hotel Manager to further discuss any issues you had. We look forward to hearing from you!
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Parker, Colorado
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 31, 2013

Just tried to get a copy of my bill - i was the only person in the lobby (because the coffee place is closed at 10:30). Yet I was ignored - the front desk person kept her eyes averted. Then answered the phone and proceded to take her personal call (saying things like 'its in the front closet' and 'did you look in the box?'. Fortunately somebody else came out before I lost my temper.
As for the room, there is a crayon stain on one chair, and what I hope is sour cream on the other. The desk chair is brokenly leaning back and the leather is worn off. The tv stopped working last night. There is permanent mold stains/smells in the tiny bathroom. Yes, tiny - the door cannot even be opened fully. Speaking of doors, these are paper thin so be careful. My neighbor in the connecting room should have closed his bathroom door in the morning or provided a courtesy flush. Just sayin...
The location is questionable. No place to walk at night, thats for sure. Also no restaurants coffee shops or bars in walking distance. Keep your doors locked.
The products are great. Room service was good. One of my two beds was comfortable and free parking are really the only plusses. Oh, and one room service person. The valets are super friendly.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, February 12, 2013
Thank you for your review. We sincerely apologize for any inconveniences you encountered during your stay. We can assure you this is not indicative of the quality of service we wish to provide our guests. We hope that you'll contact the Front Desk to further address the challenges you faced. We hope to hear from you soon, and look forward to your return to the Hilton Sacramento!
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Clayton, North Carolina
Top Contributor
250 reviews 250 reviews
65 hotel reviews
Reviews in 112 cities Reviews in 112 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed January 27, 2013

We stayed here for 6 nights, our room was great, the bed was very soft and we slept great, the honors lounge was great bothe for a quick breakfast or to relax later in the day. The grill and bar was good, no issues. The only issues was they was working in the parking out adding control gates so the lot was hard to get around some of the time, other wise a great stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Hilton Sacramento Arden West, responded to this review, January 30, 2013
Thank you for a fantastic review! We are elated to hear how much you enjoyed your stay, and time at the Hilton Sacramento. We hope that you'll join us again soon, and we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sacramento Arden West

Address: 2200 Harvard St, Sacramento, CA 95815-3306
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Sacramento
#16 Romantic Hotel in Sacramento
#20 Business Hotel in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Sacramento Arden West 3.5*
Number of rooms: 332
Official Description (provided by the hotel):
The Hilton Sacramento Arden West Hotel is a full-service Sacramento hotel centrally located in the Sacramento Point West Marketplace. Perfectly located, our hotel in Sacramento has everything within reach with Downtown Sacramento just a quick 4 mile drive away. Providing comfort and luxury to each of our visitors, the Hilton Sacramento is the only full-service, high-rise Hilton hotel in Sacramento. Our Sacramento hotel also offers both business and leisure travelers outstanding accommodations and superior service for an excellent stay in Sacramento, California.Our 100% non-smoking hotel features many amenities for your convenience, including Starbucks Coffee, a complimentary shuttle service to and from the Arden Fair Mall, high-speed wireless Internet access (fees apply), an outdoor pool and deck area with lounge seating, and a modern Fitness. We also provide an onsite gift shop, 18,000 square feet of flexible meeting space, and an open atrium dining area. For our Executive Guests, our Concierge Level features an exclusive lounge area offering complimentary continental breakfast, evening hors d'oeuvres, and late night sweets (Mon-Thu). ... more   less 
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Also Known As:
Hilton Sacramento Arden West Hotel Sacramento
Hilton Hotel Sacramento
Sacramento Hilton

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