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“Residence Inn” 3 of 5 stars
Review of Residence Inn Sacramento Cal Expo

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Residence Inn Sacramento Cal Expo
3.0 of 5 Hotel   |   1530 Howe Ave, Sacramento, CA 95825   |  
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Ranked #44 of 84 Hotels in Sacramento
Oldsmar, Florida
Top Contributor
76 reviews 76 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
49 helpful votes 49 helpful votes
“Residence Inn”
3 of 5 stars Reviewed June 12, 2014

My mother and I traveled to Sacramento to see my brother. We stayed at the closest hotel to his house in Sacramento,California

My mother is handicap, so we got a accessible room. the bathroom facilities where fine, but not for 2 people, an accessible room should be a little bigger then what we had.

The staff was very friendly, helpful and accommodating, so it made up for the room
The brekafast buffett was quite good, and plenty to eat.,

Allin all the hotel was convenient, clean and close to where we need to be.

I would go again, if we needed
Veronica

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, General Manager at Residence Inn Sacramento Cal Expo, responded to this review, June 13, 2014
Thank you for taking the time to review our property and Thank you for staying with us on your most recent visit to Sacramento. I am happy to hear that you enjoyed the service from our staff here. We take pride in providing excellent and welcoming service to all of our guests. I apologize that our accessible rooms did not meet your needs. All of our accessible rooms should meet the ADA requirements however, we are having our engineering team verify that the room you stayed in meets these standards.

Your feedback is essential to meeting all of our guests and our own standards so thank you for taking the time to provide us with this review. We look forward to welcoming you back to the Residence Inn so please give us a call when you are ready to return to Sacramento.
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114 reviews from our community

Traveler rating
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    47
    25
    17
    3
See reviews for
35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Sacramento, California
1 review
5 of 5 stars Reviewed April 27, 2014

I've been staying here for four months, following an accident at my own local home. I couldn't have been treated by more friendly, helpful, warm and caring people!! Every member of the staff recognized me after a few days and always greeted me with a smile. Bruiser (my dog) was totally welcome here and the staff worked around my schedule to care for my room. The room was perfect! I've never had a cleaner room, or excellent staff. Some of the staff have become friends. I couldn't have asked for a better remedy to a tragic accident than to have been introduced to the Residence Expo. I will be back to visit, and to stay after the upcoming remodel!!!

Room Tip: The 800 building is away from front desk traffic and close to the dog-park area...
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  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, General Manager at Residence Inn Sacramento Cal Expo, responded to this review, May 14, 2014
Hello,

Thank you so much for taking the time to leave this review. We really appreciate your positive comments regarding our staff and hotel. They work really hard to ensure every guests has a positive experience during their stay. I am glad to hear that you enjoyed your stay and the hotel accommodations.

Once again, thank you for postive comments. Hopefully we will have the pleasure of serving you again soon.
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sac delta
Top Contributor
97 reviews 97 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 27, 2014

Check in was great. Young lady working at the desk was very friendly and helpful. Explained everything about the hotel and services. Room was immaculate. Everything was neat and clean. Had the reception snacks and they were good. This is our third stay here and will be back.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, General Manager at Residence Inn Sacramento Cal Expo, responded to this review, April 29, 2014
Good afternoon,
Thank you so much for taking the time to leave this review. We really appreciate your positive comments regarding our staff and hotel. Everyone works really hard to make every guest feel welcome and special so it is nice for them to hear that their hard work has paid off. Once again, thank you. We look forward to having the opportunity of serving you again soon.

Regards,
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North Hills
Top Contributor
343 reviews 343 reviews
27 hotel reviews
Reviews in 69 cities Reviews in 69 cities
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed March 20, 2014

I spent five days at the Residence Inn Cal Expo and I was somewhat disappointed. Overall, the rooms were clean and the staff was helpful and friendly. However, there were several little things that bugged me. For example, the ice maker in my refrigerator did not work. The refrigerator was quite loud and sounded like it was on its last legs. The desk was situated in a manner that caused the chair to be in the kitchen. In addition, I’m a big guy but the bed wasn’t, although I must say the linens were fresh and clean. The pillows were only so – so.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, General Manager at Residence Inn Sacramento Cal Expo, responded to this review, March 24, 2014
Hello Robert,

Your comments to our Customer Care Department were forwarded to my attention. Thank you for taking the time to inform us about your most recent stay. Feedback such as yours is invaluable for monitoring our operations.

I deeply apologize for the issues you encountered with your refrigerator and the placement of the desk and the inconvenience caused to you. I shared your comments with our Chief Engineer regarding the refrigerator. He is currently in the process of getting the issue resolved so similar situations like yours do not occur in the future. I am pleased to inform you that the hotel will upgrading all the room appliances this summer.

Again, my apologies! We highly value your patronage and we hope to have the pleasure of serving you again soon.

Regards,

Joseph Delgado
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Ivanhoe, California
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 16, 2014

This residence inn I understand is in the process of being updated. the room my wife and I stayed in had what appeared to be new appliances and the bed was very comfortable. the carpet was a little worn but not necessarily bad just has been there awhile. the parking can be a bit of a challenge later in the evening if the hotel is somewhat full. the morning breakfast was a little disappointing. We stayed there 4 nights and three of the four mornings the "meat" was sausage patties. the "hashbrowns" were either overcooked or soggy. I have stayed here before and usually the breakfast was changed up fairly good, but not this time. I was not able to partake in the nightly happy hour because my wife and I were going to different events in the evenings.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, General Manager at Residence Inn Sacramento Cal Expo, responded to this review, April 9, 2014
Thank you for choosing the Residence Sacramento Cal Expo for your most recent stay. Feedback such as yours is invaluable for monitoring our operations.

I deeply apologize for the issues you encountered with our breakfast and the inconvenience caused to you during your stay. I know the kitchen staff works very hard to ensure every guest has a memorable experience. I will work closely with our staff to ensure we are following our rotational calendar and guidelines for cooking food items, so similar situations such as yours do not occur in the future.

Thanks again for your feedback. I truly hope one day we will have the pleasure of serving you again.
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Eureka, California
Top Contributor
89 reviews 89 reviews
67 hotel reviews
Reviews in 52 cities Reviews in 52 cities
137 helpful votes 137 helpful votes
2 of 5 stars Reviewed March 5, 2014

This hotel really is overpriced. The rooms are worn and they aren't taken care of. The furnace control was locked, so I had to heat the room with the oven. The breakfast was great except it was dirty. That is he counters where the food was. I was really surprised.
They do have nice white wine for happy hour. It is hard to believe this hotel is a marriot. The check in was fine

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, March 6, 2014
Thank you for taking the time to review our property. It is feedback such as yours that helps us refine and fine-tune our operation. I am sorry that you found your room overpriced and that you experienced difficulty with your thermostat. It is our intention to provide a seemless stay for our gusts and I will make sure to pass this along to our engineer. As far as pricing, we do price competitively to the market we are in. We participate in a couple programs in the area that help keep our nightly rate on track with our competitors.

In regards to the cleanliness of our buffet line, I apologize that during your stay you found it dirty. I know our kitchen staff work really hard to make sure our guests have a pleasant breakfast experience. We will definitley passon your feedback so that they can make it a priority to clean the line more frequently.

Thanks again for your feedback and please try us again later this year to experience our brand new room!
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South Lake Tahoe, California
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 13, 2014

Sometimes you end up in a hotel not for business, or travel or pleasure, but because your normal life in your own home no longer is possible. My 85 year old mother, a resident of Sacramento was evacuated from her home when a leaking water heater burst and flooded the property. It was our lucky day when the insurance company placed her at the Residence Inn, Marriott, Cal Expo.
The property is located about two miles off Highway 50, or about a mile and a half off Highway 80, just below (or above) Arden Way. Restaurant, shopping, and entertainment options are within walking distance, or an easy drive away. Reading reviews of this property, there is a recurring theme that the furnishing may be tired, the property in need of an update. WOW even a photo of a slightly frayed carpeting provided by a reviewer. Those comments seem to miss the point of this gem of an Inn. (NOTE: The property is scheduled for upgrading and redecorating later this year for those who judge a book by the cover.)
Starting with the checkin - efficient, polite, warm, gracious, welcoming - especially important for the travel weary, or those in shock of leaving their home. The rooms are spacious and completely furnished - including the kitchen, offering pots and pans, dishes and cutlery. Abundant, thick towels. Beds are deliciously comfortable, including the pull down murphy bed. In spite of busy Howe Ave. that fronts the property - suites are quiet and easy to encourage restful sleep. A modest exercise room (two top of the line tread mills and a serviceable elliptical machine), outdoor pool with a good sized spa, and an outdoor gas grill complete the property. Full, unlimited breakfasts are delicious - menus change daily - from eggs florentine, biscuits and gravy, breakfast burritos - yogurts, waffles, scrambled eggs juices always are available. Thank you chef/hostess Darling Violet; and four nights a week, thanks to Sweet Susan, light dinners with wine or beer included are offered at no additional charge. The dining room feels like a European breakfast room - strangers chat and visit - making communal tables and single visitors warmly welcomed.
As in any business, management sets the tone - and Ashley; Regan; Mary Jo; Oksana (and forgive me for forgetting many names) are great models for all their employees. A displaced birthday celebration was turned into an unforgettable family reunion with out of town family members staying on property and being welcomed for one, two and three nights. The hotel will grocery shop for you on a list you provide by 9:00 AM.
When our stay is finished, we will have been guests at the Residence Inn for almost two months - sometimes people say - "company is like fish - after three days it is time to toss it". Just the opposite is true here. Be it business, vacation or necessity, after three days you fall in love with the property and the staff. Thanks Marriott Cal Expo - you are a jewel.

Room Tip: For extra quiet and convenience ask for a rear room or suite, close to the parking.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, March 6, 2014
Thank you so much for taking the time to leave this review. You and your mom have been such a pleasure to have around and we consider you a part of our Residence Inn family. Thank you for your positive comments regarding our staff here. They work really hard to make every guest feel welcome and special so it is nice for them to hear that their hard work has paid off. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Sacramento Cal Expo

Address: 1530 Howe Ave, Sacramento, CA 95825
Location: United States > California > Sacramento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 84 Hotels in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Sacramento Cal Expo 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Residence Inn Sacramento Cal Expo Hotel Sacramento
Sacramento Residence Inn

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