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“The most overpriced hotel I have stayed at.” 2 of 5 stars
Review of Residence Inn Sacramento Cal Expo

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Residence Inn Sacramento Cal Expo
3.0 of 5 Hotel   |   1530 Howe Ave, Sacramento, CA 95825   |  
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Ranked #45 of 84 Hotels in Sacramento
Eureka, California
Top Contributor
76 reviews 76 reviews
59 hotel reviews
Reviews in 46 cities Reviews in 46 cities
125 helpful votes 125 helpful votes
“The most overpriced hotel I have stayed at.”
2 of 5 stars Reviewed March 5, 2014

This hotel really is overpriced. The rooms are worn and they aren't taken care of. The furnace control was locked, so I had to heat the room with the oven. The breakfast was great except it was dirty. That is he counters where the food was. I was really surprised.
They do have nice white wine for happy hour. It is hard to believe this hotel is a marriot. The check in was fine

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, March 6, 2014
Thank you for taking the time to review our property. It is feedback such as yours that helps us refine and fine-tune our operation. I am sorry that you found your room overpriced and that you experienced difficulty with your thermostat. It is our intention to provide a seemless stay for our gusts and I will make sure to pass this along to our engineer. As far as pricing, we do price competitively to the market we are in. We participate in a couple programs in the area that help keep our nightly rate on track with our competitors.

In regards to the cleanliness of our buffet line, I apologize that during your stay you found it dirty. I know our kitchen staff work really hard to make sure our guests have a pleasant breakfast experience. We will definitley passon your feedback so that they can make it a priority to clean the line more frequently.

Thanks again for your feedback and please try us again later this year to experience our brand new room!
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104 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
South Lake Tahoe, California
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 13, 2014

Sometimes you end up in a hotel not for business, or travel or pleasure, but because your normal life in your own home no longer is possible. My 85 year old mother, a resident of Sacramento was evacuated from her home when a leaking water heater burst and flooded the property. It was our lucky day when the insurance company placed her at the Residence Inn, Marriott, Cal Expo.
The property is located about two miles off Highway 50, or about a mile and a half off Highway 80, just below (or above) Arden Way. Restaurant, shopping, and entertainment options are within walking distance, or an easy drive away. Reading reviews of this property, there is a recurring theme that the furnishing may be tired, the property in need of an update. WOW even a photo of a slightly frayed carpeting provided by a reviewer. Those comments seem to miss the point of this gem of an Inn. (NOTE: The property is scheduled for upgrading and redecorating later this year for those who judge a book by the cover.)
Starting with the checkin - efficient, polite, warm, gracious, welcoming - especially important for the travel weary, or those in shock of leaving their home. The rooms are spacious and completely furnished - including the kitchen, offering pots and pans, dishes and cutlery. Abundant, thick towels. Beds are deliciously comfortable, including the pull down murphy bed. In spite of busy Howe Ave. that fronts the property - suites are quiet and easy to encourage restful sleep. A modest exercise room (two top of the line tread mills and a serviceable elliptical machine), outdoor pool with a good sized spa, and an outdoor gas grill complete the property. Full, unlimited breakfasts are delicious - menus change daily - from eggs florentine, biscuits and gravy, breakfast burritos - yogurts, waffles, scrambled eggs juices always are available. Thank you chef/hostess Darling Violet; and four nights a week, thanks to Sweet Susan, light dinners with wine or beer included are offered at no additional charge. The dining room feels like a European breakfast room - strangers chat and visit - making communal tables and single visitors warmly welcomed.
As in any business, management sets the tone - and Ashley; Regan; Mary Jo; Oksana (and forgive me for forgetting many names) are great models for all their employees. A displaced birthday celebration was turned into an unforgettable family reunion with out of town family members staying on property and being welcomed for one, two and three nights. The hotel will grocery shop for you on a list you provide by 9:00 AM.
When our stay is finished, we will have been guests at the Residence Inn for almost two months - sometimes people say - "company is like fish - after three days it is time to toss it". Just the opposite is true here. Be it business, vacation or necessity, after three days you fall in love with the property and the staff. Thanks Marriott Cal Expo - you are a jewel.

Room Tip: For extra quiet and convenience ask for a rear room or suite, close to the parking.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, March 6, 2014
Thank you so much for taking the time to leave this review. You and your mom have been such a pleasure to have around and we consider you a part of our Residence Inn family. Thank you for your positive comments regarding our staff here. They work really hard to make every guest feel welcome and special so it is nice for them to hear that their hard work has paid off. Thanks again.
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San Diego, California
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 4, 2014

Residence Inns are our favorite places to stay for extended family vacations. I wish there was a 3-1/2 rating (Good, not Very Good, but better than Average), because the service was good and that means a great deal to us.

Sacramento was the 3rd leg in our annual holiday trek, and our longest stay (5 nights). We reserved in the Arden-area Residence Inn because the one we stayed in last year posted much MUCH higher room rates this year. We called en route from San Francisco to ask if there was any way to get an early check-in, since our car was full of luggage and Christmas gifts, and we had more shopping to do. The front desk clerk checked her room availability and responded almost immediately that there were plenty of open rooms, and that we should come right in. We thanked her and said that we would be there in about an hour.

My disappointment came after entering our room. It was not what I had expected. We have reserved one-bedroom units, two-bedroom units, and loft units for our traveling groups of between 4 and 6 in the past. I seem to remember there always being at least one sleeping room with a door. The penthouse unit we rented had a loft at the top of some very steep stairs (the girls ran up and claimed it immediately), and a double-sized (Queen-sized? Is this different?) Murphy bed in the living room. I returned to the front desk to ask if there was a different configuration of the room, and she said that there was not.

The Murphy bed was not comfortable - especially for two adults, and except for the lack of a bar in the middle of your back, it felt just like a sofa bed. With the bed pulled down, there was insufficient space to sit squarely at the desk (I worked most every morning while the rest of the family slept), or to get around to the downstairs bathroom. The girls' king-sized bed, on the other hand, was very comfortable. Too bad for the parents!

There were two decent bathrooms (with doors), the fireplace was nice, although matches would have been helpful. The kitchen was sparsely appointed by comparison to similar properties. The drapes were fine, but the sheers inside were weather-worn and tearing. The sofa had a visible stain on it, so we just avoided sitting on it. The fire alarm started beeping the first day we were there, and my husband passed one of the hotel engineers on his way back from getting a new battery at the front desk. He said that he would have been happy to come in and replace the battery, as I am sure he would have done with our plugged toilet if it hadn't cleared after the 10th flush.

Because our gifts were everywhere, we did not have housekeeping in during our stay. We did have one knock on our door (the DND sign had fallen off), and the housekeeper offered to trade out our towels for us. Another saw us unloading boxes from our car and offered to help get them to the room. We did not accept her offer, but were hugely impressed with the gesture.

We were out late most nights, so did not take advantage of the spaghetti dinner, and slept through breakfast most days. Some of our family members did go down to breakfast on a couple of the mornings and said that it offered more than a continental.

All in all, the location had easy access to all freeways, and was very convenient for us to visit family in all corners of the county/counties. There seemed to be a lot of "street" people in the area, but we never saw any of them on hotel property and our car remained undisturbed. I see in other reviews that this property will be undergoing some renovations, and that would make it very attractive for a return stay (in a 2-bedroom unit, not penthouse loft).

Room Tip: Be sure you are clear that the penthouse "suite" is a completely open space, and does not...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, January 7, 2014
Thank you for taking the time to review our property and Thank you for staying with us on your most recent visit to Sacramento. I am happy to hear that you enjoyed the srevice from our staff here. We take pride in providing excellent and welcoming service to all of our guests. Our property is a little tired but the rumors are true, we are getting a renovation next year! We are so excited to present a new product to our guests and a new congifuration of our suites. We will no longer have the murphy beds in our penthouses as well. So please try us again the next time you guys come to Sacramento because I am sure our new rooms will not disappoint you.
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Lethbridge, Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 24, 2013

We have now stayed twice, this December and December a couple of years ago. The rooms are spacious, and great for an extended stay. We were there for 4 nights this visit and 3 nights the prior visit. It is located close to good restaurants and some great shopping at Arden Fair Mall. It is feeling a little 'old', but it is clean, spacious, the breakfast room and other amenities make this a great value stop. We have stayed in loft suites both times. We have not tried the fireplace ... but wish we had -- perhaps next time. We will likely be back again next year.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, December 26, 2013
Thank you for continuing to be a loyal guest of ours. We are pleased hear that you have enjoyed your second stay with us. I am pleased to tell you that by next December we will have a brand new product to present to you. We are starting a full room renovation early next year and it is projected to be complete by June 2014. Thank you for taking the time to review our property and we look forward to serving you again soon.
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Amesbury, Massachusetts
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 23, 2013

The staff is very kind and helpful. We stayed in a penthouse and the rooms are very outdated. The carpet, appliances and couch were worn and dirty. This property is in dire of upgrades. The chair in the living room was absolutely filthy and we covered it with a sheet so we did not have to look at the chair. The drip pans on the stove did not fit properly so you could not use the top of the stove. There was a musty old smell in the room. We could not wait to leave the room and actually decided to check out early because we dreaded going back there. It is a shame what you charge for a room when the conditions were so poor. As a Marriott member it is disappointing to stay at a property like this.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, December 24, 2013
Thank you for your most recent stay with us and for being a loyal Marriott Rewards Member. We appreciate your business. I would also like to thank you for taking the time to review our property. It is feedback such as yours that helps us refine our business and helps us identify the areas that we need to work on.

I apologize for the state of your room and that you felt that you needed to leave our property. It is not our intention to provide our guests with a room that is sub-par. I would like to inform you that we are scheduled to start a full room renovation by January 31st. We are excited for the new change and can't wait to have a brand new product for our loyal Marriott Members as well as other guests. Please try us again the next time you are in Sacramento because I am sure our new rooms will not disappoint you.
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Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 22, 2013

My wife and I were first-time guests to the Residence Inn and were happy to find the little amenities--coffee and tea all day, complementary newspapers in the morning, fully equipped kitchens with popcorn and coffee, and even a wood burning fireplace. Staff were helpful and efficient, check-in and out was a breeze, and they provide a full breakfast included in the room rate. They held a large package we had delivered from Amazon for a few days until our arrival, with no problems. We were surprised when our Sacramento-based grandkids found the pool to be quite warm and the hot tub even warmer, so in they went for a swim (notwithstanding Sacramento's temp in the 50's). Lots of towels, clean room and quiet. Don't know how this would be in the summer, but it was very comfortable on a (dry) winter weekend. Because some of the buildings are in the center of the property, you need to walk outside so be prepared for some wetness if it's raining. We have stayed in several comparably priced hotels in Sacramento and this one is definitely the best, and a real bargain.

Room Tip: For couples, the rooms are on the ground floor. Check out the upstairs rooms for larger families.100...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, December 24, 2013
Thank you for your most recent stay with us and for taking the time to review our property. We are pleased to hear that you enjoyed our facilities with your grandkids. It is our intention to help you make lasting memories while you are staying with us. Our staff here work very hard to provide an excellent stay and it is always nice to hear when their hard work pays off. We hope that we have the opportunity to serve you again soon and Thank you again.
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Huntington Beach, California
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 6, 2013

Stayed here for 5 days around thanksgiving this year. The staff was pleasant and courteous and very friendly/helpful. Our penthouse suite was large enough for our family of 5, and everything was in working order. The beds were very comfortable and the complex itself was very quiet. The breakfast and happy hour were very nice compliments to our family who are big eaters and they had a wide variety of choices, many healthy options, fruit, low sugar yogurt, oatmeal and hot food choices of eggs, sausage, bacon, waffles. The breakfast and happy hour staff were very nice and helpful with certain requests. There are a lot of choices for restaurants and shopping within walking distance and is kind of "center" to all the things to do in Sacramento. My only con would be the rooms are very old and outdated. The carpet and appliances, couch were worn and dirty and needs desperate upgrades. Will stay here again with the family when we are back in town.

Room Tip: away from the street, mid way back.
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Residence Inn Sacramento Cal Expo, responded to this review, December 11, 2013
Thank you for taking the time to review our property. I am very happy to hear that you enjoyed yourself while staying with us and that our staff here lived up to the Marriott expectation of service. We take pride in our service here at our hotel and it is nice to hear that our hard work has paid off. We are very aware that our property is dated and in need of updating which is why I am pleased to tell you that we are starting a full property renovation February 1, 2014. By the summer of2014 we hope to present the Arden area with a brand new hotel. So hopefully the next time you visit us we will have a brand new product for you.

Thanks again for taking the time to reveiw our property and we look forward to serving you again soon!
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Additional Information about Residence Inn Sacramento Cal Expo

Address: 1530 Howe Ave, Sacramento, CA 95825
Location: United States > California > Sacramento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 84 Hotels in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Sacramento Cal Expo 3*
Number of rooms: 176
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Also Known As:
Residence Inn Sacramento Cal Expo Hotel Sacramento
Sacramento Residence Inn

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