We stayed at the Hyatt Regency Sacramento last weekend while we helped move my daughter into the dorms at UC Davis. I've only stayed at one other Hyatt (Austin) and remember it being fabulous... Therefore, we expected more from our 2nd experience with them.
The Good Stuff First: 1. Check-in went good - the service from the luggage guy (are they still called Bellhops?) was great and the front desk personnel were very professional, courteous and quick. 2. The beds were very comfy and clean. 3. The lobby bar had very good service and we loved the almonds that they served with your drink. 4. The parking was very easy to access and it wasn't too expensive to self park.
Bad Stuff: 1. We found our room to be kind of dingy... There was what looked like months worth of hair and dust along the carpet edges, especially along the wall where the bathroom door opened to, as if the door was always open when the room was vacuumed and no one ever checked behind it. There were dirty hand prints all over the interior of the room door and hair on the bathroom floor. 2. We were on the 4th floor, directly above a "smoking station" that was located outside of the pool area. Everyone would come stand at the ash tray and smoke... and of course, all of the smoke would drift up and into our open balcony door. 3. People were allowed to yell and laugh at the pool area well into the night. It was a cool night and we would have liked to have kept our balcony door open, but had to close it because of the noise. 4. The television is set to not allow you to turn up the volume past a certain point. Both my husband and I had a hard time hearing it at the low level the hotel allows. This should be the guest's decision... not the hotel's. 5. We ate breakfast on Sunday in the hotel restaurant and the service was very lacking (the food, when I finally got it was delicious). They weren't that busy, yet we had to ask for coffee and water refills and for ketchup twice. The only attentiveness we got was when they gave us the bill. 6. No plugs on the bedside table. (We were spoiled when we stayed at the Marriott last week!)
Don't get a room above the "smoking area"!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your feedback. I am sorry for the issues that you encountered during your stay. The specifics that you described are disappointing and not representative of the high standard to which we hold ourselves. I will be sharing your comments with our Directors of Housekeeping and Food and Beverage so that they might follow-up accordingly. Thank you again for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.