Top-notch staff at this hotel, but that really only goes so far. I was put in a room adjoining some very noisy foreign tourists who kept talking loudly well into the night (2 am). Had to call down to the front desk twice and have a verbal confrontation with the offenders before it would stop. The staff was very responsive and apologetic, but that doesn't solve the real problems (most likely old construction and paper-thin walls). Otherwise the hotel was very nice.
One other complaint: the pay-to-play wireless internet. Very, very tacky for such a high end hotel. Probably wouldn't stay here again, but there are certainly worse places you could go.