This location is great and the hotel is nice. The restaurant (Vines) serves an excellent breakfast buffet or you can order off the menu. At check out I was realized i was charged almost double the group rate i had and the "Manager" basically dismissed me when I said that is not the rate I signed up for and that i would not have stayed there that night for that rate. His response "we sent you a confirmation email so there is nothing I can do". I was ready to erite off this hotel and tell as many people I could about the terrible experience and treatment and certaily cross it off the list for my business. Then Heather came to the rescue. When I called back...with my confirmation email in hand...she indicated she had been looking into it and had actually called earlier to let me know they made an adjustment to my account. I was so pleasant to talk to her versus my experience while I was standing there in the lobby checking out. she might just have redeemed Hyatt as far as my business goes in the future but I have to take some time to get over this terrible initial treatment.
- Official Description (provided by the hotel):
- A premier hotel beckons with world-class amenities located adjacent to the convention center and the State Capitol. This mediterranean-style hotel is an ideal setting for meetings and receptions. Fresh from a $15M renovations, the hotel sets the standard for business excellence with 503 elegant rooms, including 17 suites, Hyatt Business Plant and exclusive Regency Club accommodations. ... more less
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- Also Known As:
- Hyatt Regency Sacramento Hotel Sacramento
- Sacramento Hyatt Regency
- Hyatt Sacramento