We booked the room and said we wanted a sleeper couch. When we arrived the couch was closed up. We opened it and it had no bedding. We called the front desk and was told someone would make up the bed. In other Hotels (not this chain) the bedding for the sleeper is usually on a shelf in the closet When we came back from dinner two hours later with small kids the sleeper was made up but NO pillows We called the front desk again and was told the pillows would be sent up!! 20 min later (remember we have tired kids) I called again the desk person said" I put in the request" I said "how much longer?" He said "I will check" I waited 10 more min and called again then he said" I will make another request and if I have to I will bring them up myself!!" Finally a man knocked and handed me ONE pillow I said we need "TWO" he said "OK" and left!! TEN more min and another call to the front desk and the same guy bought one more pillow!!! Also it was in the 70's when we stayed and either they had the heat on in the hallways or they have no air for the hallway!!! The good part is you walk out the side door and you are in the Capitol Plaza Mall with a Starbucks a few feet away and the tunnel under the freeway right to Old Sacramento. However there is a movie theater in the mall and when the late show gets out if you are facing the Macy's building you hear everyone and they are loud!!! Also freeway noise!! The pool is nice and clean and there are lots of lawn chairs and some tables and chairs there. There is also a workout area near the pool. On the down side AGAIN!!! no one is there to answer the phone at the front desk until after 7:30 am. It is clean enough but there is no hair dryer provided in the bathroom and no FAN in the bathroom Don't try to look in the mirror after a hot shower!!! Because we were having a wonderful family trip and everything else worked out for us we didn't let it all bother us much BUT I would think considering Sacramento is a super tourist attraction and the State Capitol and it is next to Old Sacramento they get a lot of tourists who may try another CHAIN next time!!!. Also we assumed there would be a refrigerator in the room and there was NOT!!!!
- Official Description (provided by the hotel):
- The Holiday Inn Hotel Sacramento Capitol Plaza-Downtown/Old Sacramento caters to both corporate and leisure travel and is set in the heart of vibrant & historic downtown Sacramento. Always remember - 'Green is INN'! Our Sacramento Hotels Old Town has attractions you won't want to miss located within 4 blocks of the hotel include; Historic Old Sacramento, and Sacramento Hotels Downtown complimentary wireless and pillow top bedding to provide relaxation after a full day. Other attractions you won't want to miss are: Sacramento Zoo, Arco Arena (Home of the Sacramento Kings), Sutter s Fort. The Sacramento, CA Holiday Inn Capitol Plaza is close to the University of Davis (Go Aggies), California State University of Sacramento (Go Hornets), Kaiser Hospital, Sutter Hospital, Wells Fargo, SBC, Siemens Inc., Wachovia Financial. Our Sacramento Hotels on the River offers 359 guestrooms and 16 stories for the perfect view of the Sacramento River. We are located 12 miles from the Sacramento Airport . Experience for yourself why the Holiday Inn Sacramento Capital located in Sacramento County is truly the 'Capitol of Excellence'. ... more less
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- Also Known As:
- Holiday Inn Sacramento-Capitol Plaza Hotel Sacramento
- Sacramento Holiday Inn