After checking out of the hotel a front desk clerk "Danielle" made an additional charge on my credit card for $300. I called the hotel and spoke to Danielle who lied and said she was the manager and said I had damaged the room somehow. She could not tell me what was "damaged" and I only slept in the room for a few hours on a long drive and left early to keep driving. After lying about being the GM of the hotel, refusing to refund me, or tell me what the charge was for, she then hangs up in me when I ask to speak to her supervisor. I had to call the corporate office to find out who the actual GM really was and to file a complaint. Rude/criminal staff and an old run down former best western hotel from the 70's era made this $400 hotel room a scam at best and thieves at worst, hide your financial information from these people or they might steal from you as we'll! You've been warned.
- Official Description (provided by the hotel):
- Welcome to the Expo Inn & Suites - a Sacramento Hotel! Conveniently located near popular local attractions, such as California State University, the State Capitol building and the California Exposition Center, the Expo Inn offers a memorable and welcoming Sacramento hotel experience and a great location - all at unbeatable rates. While in town, try to catch one of the area's exciting activities, like the state fair, Cal Expo and sporting events at Sacramento State. Shop away at Arden Fair Shopping Center, swing away on area golf courses, explore local art museums, or take a short day trip to Napa Valley or San Francisco - both just an hour and a half drive from the Quality Inn. Each 100% non-smoking, newly renovated guest room at the Expo Inn at Cal Expo Inn features all the comforts of home and thoughtful touches guests have come to expect from the Choice, including cable satellite television and free high-speed Internet access. Other amenities at this Sacramento hotel also include a complimentary full hot breakfast each morning, a sparkling swimming pool, relaxing hot tub, on-site exercise facility and an airport and local shuttle to the Sacramento Metropolitan Airport. Pets are welcome at this pet-friendly Sacramento hotel. Corporate travelers staying at the Expo Inn & Suites will also appreciate this Sacramento hotel's limited business services and meeting facilities, which can accommodate up to 120 people. Parents visiting students at Sacramento State will also love the convenience of being close to the university, with easy access to the airport. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Expo Hotel Sacramento
- Best Western Sacramento
- Sacramento Best Western