I was so happy with my experience, I returned to the Howe Street Quality Inn twice after my initial stay. I will always stay there when I return to Sacramento.
While I absolutely recommend the Howe Street Quality Inn for its superior Customer Service, and quality of management, Aashni's professional follow up and responsiveness to my needs were the highlight of my last stay.
Lisa, The Manager, surprised me with her "go above and beyond the call of duty." She was subtle, but extended customer service that I didn't expect and would not have requested. That alone set this hotel apart.
The "Security/Do-It-All" person, Randy, added to my sense of safety and comfort. With the help of his wife, he seemed to care far more about guests' comfort and peace of mind than would be expected. Sincere. Hard working.
Like, Aashni's "go-the-extra-mile" professional customer service during the Day, Emily and Suchand were like personal hosts; not "employees" just putting in time for a paycheck.
I noticed each one of these three treat every single person with respect, keep cool under pressure and do more than asked to provide a "quality experience." I felt great being around them.
Only one issue came up, which could have become a challenge. Housekeeping, on occasion, did not tend to my room as I liked. Thanks to Aashni's astute perception, I did not need to put my energy into solving this. I am so thankful Aashni made this easy for me by being observant and taking initiative. She seems to have an intuition about unexpressed customer needs, at least she did with me.
What a terrific team! Thanks for surprising me with your excellence.
This hotel is my number #1 choice when I travel to Sacramento.
- Official Description (provided by the hotel):
- Welcome to the Quality Inn & Suites – a Sacramento Hotel! Conveniently located near popular local attractions, such as California State University, the State Capitol building and the California Exposition Center, the Quality Inn & Suites offers a memorable and welcoming Sacramento hotel experience and a great location – all at unbeatable rates. While in town, try to catch one of the area’s exciting activities, like the state fair, Cal Expo and sporting events at Sacramento State. Shop away at Arden Fair Shopping Center, swing away on area golf courses, explore local art museums, or take a short day trip to Napa Valley or San Francisco – both just an hour and a half drive from the Quality Inn. Each 100% non-smoking, newly renovated guest room at the Quality Inn at Cal Expo Inn features all the comforts of home and thoughtful touches guests have come to expect from the Choice, including cable satellite television and free high-speed Internet access. Other amenities at this Sacramento hotel also include a complimentary full hot breakfast each morning, a sparkling swimming pool, relaxing hot tub, on-site exercise facility and an airport and local shuttle to the Sacramento Metropolitan Airport. Pets are welcome at this pet-friendly Sacramento hotel. Corporate travelers staying at the Quality Inn & Suites will also appreciate this Sacramento hotel’s limited business services and meeting facilities, which can accommodate up to 120 people. Parents visiting students at Sacramento State will also love the convenience of being close to the university, with easy access to the airport. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Expo Hotel Sacramento
- Best Western Sacramento
- Sacramento Best Western