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“Can't Recommend” 4 of 5 stars
Review of Courtyard by Marriott Sacramento Airport Natomas

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Courtyard by Marriott Sacramento Airport Natomas
3.0 of 5 Hotel   |   2101 River Plaza Dr, Sacramento, CA 95833   |  
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Ranked #28 of 84 Hotels in Sacramento
San Francisco, CA
Top Contributor
85 reviews 85 reviews
80 hotel reviews
Reviews in 74 cities Reviews in 74 cities
207 helpful votes 207 helpful votes
“Can't Recommend”
4 of 5 stars Reviewed April 21, 2013

I stayed at the Courtyard Sacramento Airport Natomas for 1 night in April 2013, after cancelling my second night (and then cancelling an upcoming reservation in June). Unfortunately there were more negatives than positives for this hotel. Although helpful, all of the staff I encountered seemed bored, unfriendly, and did not go out of their way to help guests. When checking in, I specifically asked for a quiet room. The desk clerk proceeded to give me the noisiest room in the hotel, facing the pool area and the chairs/tables in the courtyard. She had told me it would be quiet, but by 7:30 pm there were a dozen children screaming and jumping in the pool and a huge crowd of people sitting outside in the chairs drinking alcohol, laughing, and being rather loud. It was a Friday night and I figured they would be out there all night, so I went back to the front desk and changed rooms to a quiet room on the fourth floor facing the back. This room was quiet, but it was kind of dirty--a rubber hair band on the floor and a hair on the bathroom floor. I opened the sliding door for a few minutes and immediately 6 huge mosquitos flew in, which I had to spend 15 minutes trying to take care of so I wouldn't be bit all night. The hotel is located in a business park, which is surrounded by trees and very pretty and serene, but with all of the rowdy and loud guests, it was not really a place for rest or relaxation. I would recommend trying one of the other hotels in the area because the staff here aren't too interested in customer service and have no idea what it means to give someone a "quiet" room. It's really a shame, I could see this being a great place and as nice as the other Courtyard Marriots in which I have stayed.

Room Tip: If you want quiet, ask to face the back of the hotel, not the courtyard with drunk, rowdy guests and...
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly V, General Manager at Courtyard by Marriott Sacramento Airport Natomas, responded to this review, April 25, 2013
Thank you for taking the time to write us about your recent experience. We share guest comments with our staff to review quality of services delivered and our response therein. Please accept our apology for this matter. Thank you for staying with us.
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124 reviews from our community

Traveler rating
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    43
    23
    7
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Davis, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2013

If you are looking to relax and getaway from everything or on a business trip or just looking to unwind with a someone special this is your place. I've stayed here at least six times over the last 3 months and I must say I've had a great stay every time. I usually get the rooms on the back side facing the freeway with a fireplace, bring your own Dura flame fire logs. The place is so relaxing and serene and you will not hear the noise from the freeway at all. They are alot of great shops surrounding it to grab a bite to eat and also a Starbucks too if you need to get you coffee on in the morning. The price was great and the staff was very polite and helpful.... Don't miss out on this hotel if you are in the area. Also It has Stainless steel appliances and full size refrigerator with ice maker, a stove top and microwave, utensils and pot and pans. If they would have had a spa bath tub I would have been in heaven but I was still very close to being there and it totally help me refresh my body and mind, I loved the peace and tranquility.

Room Tip: I can't rate the Room service and spa because I never tried either. Please don't pass up th...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly V, General Manager at Courtyard by Marriott Sacramento Airport Natomas, responded to this review, April 13, 2013
Thank you for taking the time to write about your experience. I believe your reference to the fireplace and full size refridgerator, indicates you likely stayed at the Sacramento Natomas Residence Inn. I will pass along your comments to the Residence Inn team on your behalf. Thank you once again.
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Fort Calhoun, Nebraska
Top Contributor
119 reviews 119 reviews
34 hotel reviews
Reviews in 54 cities Reviews in 54 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed March 27, 2013

I've stayed at this property several times pre and post renovation. The reno was done a couple of years ago and overall think they did a good job on the renovation which brings this property up to par for newer Courtyards. I had a stay that included a Friday night and had room deal that included receiving a gift card. On check in the resonably courteous clerk made no mention of the card and claimed to have never heard of it. So I pulled out my laptop and showed him the rate code and he grabbed his rate book and it did not exist. To his credit, he did not stop there, but checked an on line resource, found the rate code and got it all fixed. I give the guy credit for going the extra distance to fix it right on the spot.

The property was in very good condition, the room was all in working order and comfortable and perhaps I lucked out on room location but I did not suffer from freeway noise. I am definitely not a fan of the bistro concept which to me translates to "no free breakfast for you buddy!" Although many Courtyards do not offer free breakfast anyway and the bistro concept is just an attempt at a more upscale look.

Overall a decent hotel, but I generally end up at the nearby HGI based on either price or availability. Since my business takes me north of town I like the Natomas area, and it is closer to the airport. Although there are no restaurants within walking distance, there are local places within a couple miles if you don't to go downtown.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly V, General Manager at Courtyard by Marriott Sacramento Airport Natomas, responded to this review, April 3, 2013
Thank you for taking the time to write us. We value your comments, your experience is shared with all at our hotel. The recent renovation has been well recieved and the bistro provides freshly prepared options, including Starbuck's coffees. We are pleased our arrival staff was able to address the rate program question to your satisfaction. Thank you for staying with us.
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Oregon
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 14, 2013

I have stayed here twice and have not been disappointed. Clean rooms and lobby, friendly staff, and some decent food choices. A bistro type food area is available in the lobby area--and was pleasantly surprised when I went to the hotel snack area and found not only the typical cookies, ice cream, chips but they had fresh fruit containers!

I felt safe on the property and grounds and enjoyed sitting in the lobby with a glass of wine in the evening.

Rate seemed a bit high--right across from the company I work for but no rate available for them unless i booked way, way in advance. Seems petty but, if I can't get a lower rate next time I probably won't get to stay again :(

Oh, forgot they have a couple of computers in the lobby area with printers for boarding passes, etc.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly V, General Manager at Courtyard by Marriott Sacramento Airport Natomas, responded to this review, March 18, 2013
We appreciate your taking the time to write to us about your experience. All comments are shared with our staff and is a normal part of our daily stand up meetings. Hotel rates will vary and are subject to change based on demand patterns. We sincerely hope a rate is available that meets your needs should future travel plans bring you our way again. Thanks again for staying with us.
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Springfield, Missouri
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 9, 2013

Staff from the hotel picked me up at the airport, but failed to open the van door for me or offer to take luggage or welcome me. The same person then checked me into the hotel. She insisted that I present my Marriott credit card that I had on file to pay for the room reservation. I have never experienced this in over eight years with Marriott stays before. I did not have my Marriott Visa card and was forced to use another credit card. There was no welcome or hospitality shown by her or her young assistant. The lobby was empty, except for an extensively-stocked "store" where one could purchase items. No breakfast was available.

The room was clean and the hotel was quiet. It seemed that there were few if any guests other than myself. The negative experience with the staff made my stay unpleasant, reminding me of a Motel 6 or similar experience. The look and feel of the hotel was not on par with other Courtyard properties I have stayed at.

Room Tip: My tip would be to stay at another hotel that offered gracious service and welcomed its guests.
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly V, General Manager at Courtyard by Marriott Sacramento Airport Natomas, responded to this review, March 18, 2013
We regret the experience as described did not meet your expectations. All comments are reviewed with our staff to increase our understanding of service skills and delivery therein. Credit card security protocol requires that the card used as a method of payment be presented at time of check-in. Breakfast is available 6-10am daily via the bistro and offers a wide selection of meal options along with Starbuck's brand coffee. Thank you for the taking the time to write us.
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Portland
Top Contributor
59 reviews 59 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 22, 2013

I stay at this place a lot when traveling to Sacramento because I love the layout and the energy in the place. It's always clean, the beds are comfortable, a full breakfast served in the dining area in the morning; a place to sit near the fireplace in the lobby, a computer for your use, service is great, the rooms are spotless and you'll get a great nights sleep. I also like it because I can pay to park my car and take the van to the airport and get picked up when I return. It's so convenient, one of the best hotels for having everything you need!

Room Tip: Every room I've had has been great!
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly V, General Manager at Courtyard by Marriott Sacramento Airport Natomas, responded to this review, February 25, 2013
Many thanks for taking the time to let us know of your recent experience. We share guest experience information with our staff daily and appreciate your comments. We look forward to being of service should you travel our way again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
282 reviews 282 reviews
30 hotel reviews
Reviews in 79 cities Reviews in 79 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed February 14, 2013

We really enjoyed our stay here. The hotel is located not far from the airport. It was very convenient to stop here just off of I80 and I5. The hotel is located inside a business park and away from the highway. From our room we could not hear any road noise. This was a big plus. The rooms are very modern and well maintained. We enjoyed a very nice breakfast at the bistro in the lobby. The breakfast price was very reasonable. I wish we could have stayed here longer but we will stay here again when we return to this area.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly V, General Manager at Courtyard by Marriott Sacramento Airport Natomas, responded to this review, February 18, 2013
Many thanks for your time to let us know of your positive experience at our hotel. We share all comments with our staff. We are pleased our services met your expectations and hope to see you next time your travels bring you to Sacramento. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Sacramento Airport Natomas

Address: 2101 River Plaza Dr, Sacramento, CA 95833
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 84 Hotels in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Sacramento Airport Natomas 3*
Number of rooms: 151
Official Description (provided by the hotel):
Stay with us at the Courtyard Sacramento Airport Natomas Hotel and enjoy newly refreshed guestrooms that combine a warm and comfortable environment with productive work space complete with task lighting and ergonomic desk chairs. Other features of our Sacramento Airport hotel include a modern lobby with flexible spaces for our guests, complimentary airport shuttle, free Wi-Fi and easy access to the latest news and weather conditions via our GoBoard(TM). The highlight of our lobby experience, The Bistro - Eat. Drink. Connect. (TM) provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Guests can also keep fit with a 24-hour fitness center and outdoor pool. Our hotel is ideally situated off I-5 just 10 minutes from Sacramento International Airport and is also near PowerBalance Pavilion and the Sacramento Convention Center. A prime locale and well-appointed hotel facilities make us an excellent choice among Sacramento Airport hotels near Natomas, CA. ... more   less 
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Also Known As:
Courtyard By Marriott Sacramento Airport Natomas Hotel Sacramento
Courtyard Sacramento Airport Natomas
Sacramento Marriott
Sacramento Courtyard

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