This hotel was booked via Hotwire.com. On their website it was listed as a 3 star 'A Smoke Free Hotel'. My room smelled of smoke, masked up with cleaning chemicals. There was a cigarette butt outside my patio. The room stank of smoke, chemicals, and of vomit. I completely opened the outside window to clear the smell, but it didn't help. Sacramento got down to very cold temperatures in the evening. The room heating system wouldn't work, so I had a choice of being cold with an open window, or coping with the smell and closed windows. Not only did the room stink, but it was infused in the bed linens and pillows. I got no sleep and by morning my eyes were red and swollen from the smoke and chemicals.
I mentioned this to the receptionist who said I could change rooms. The alternative room didn't have a screen door to the communal courtyard, and for security reasons (female, travelling alone) this wasn't acceptable. I bought a pillow to sleep on for the next night. I was also told that only air conditioning worked during the day, but at night the heat system would switch on. The cigarette butts remained outside my patio despite housekeeping cleaning my room. I kept the window open all day to clear the smell. In addition, the bathroom was mouldy and the hot water didn't work from the sink. The second night my room was freezing cold. The heating didn't work despite putting the setting onto full 'heat'. At night I called the front desk and they said an engineer could look at it the next morning. I had to pull the duvet off the other bed to add to my own. The next morning I now had a chest cold and cough.
I asked for the manager, and explained the cigarette smoking on my room patio. Her response was that they couldn't monitor it. (Later, speaking to other Sacramento hotels, I was told there was a £250 fine for smoking). I said that housekeeping hadn't even bothered to clear it away, and she said she couldn't chase them up all the time. And more on how it is an "old hotel", as if that has anything to do with me as a paying customer. Her solution was to vacate the hotel (and refund one of the 4 nights). I am from England, have never been to Sacramento, and had used Hotwire to be a booking agent for me. I only had their website information and confirmation that I booked and paid for a "3 star smoke free hotel"....and it was neither. The manager said that I should have "never booked with Hotwire" as they were notoriously incompetent. Hotwire (on hold with them, by the way for 4 hours) said it was the responsibility of the hotel, not them, and indeed didn't take responsibility that I did not get what they advertised, confirmed, and took money for. And my choice was to remain in these conditions or as a foreigner, begin a new hotel search.
The only good thing I can say about this hotel, is the receptionists/front desk workers, who were the only ones with any compassion, or offered help. I am grateful for their friendliness, but the rest of the experience was a total sham.
Do not book with Hotwire. Don't go to this hotel
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.