Getting to the hotel was confusing for a first time visitor, even after reviewing Google maps. Unfortunately, the online maps are dated prior to 2007 when the hotel site was still vacant ground. Once at the front desk, check in was painless. The person at the front desk was cordial and offered needed information about the hotel. The lobby appeared well maintained with plenty of complementary coffee. The “Great Room” where complementary breakfast and Sundowner reception occurs was well designed.
The suite was big with a well stocked kitchenette, clean bathroom with plenty of towels, and a flat screen tv. The wireless internet access was sufficient for my needs. The bed was comfortable and the room rug appeared clean unlike some other hotels I’ve visited. The room was quiet, even adjacent to the elevators. I was happy that there are no ice or vending machines on the floors, otherwise, the hallway noise probably would be noisier.
After reviewing the room, I took advantage of the salad bar and buffalo wings at the Sundowner reception. The hotel provides the complementary reception every Tuesday, Wednesday and Thursday. The salad bar appeared fresh and the buffalo wings were good. I don’t drink, but I did see several other guests with the complementary wine and beer. Although there isn’t a hotel restaurant, there are plenty of shopping malls and places to eat near the hotel.
The complementary breakfast was good and expected from a Holiday Inn. I’d recommend staying away from the biscuits and gravy, because the sausage in the gravy was still frozen.
The hotel doesn’t offer express check out, but check out was reasonable. Again the front desk person was cordial and helpful. My overall impression was positive and I’d stay at the hotel again.