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“Great service from unexpected staff” 4 of 5 stars
Review of Staybridge Suites Sacramento Natomas

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Staybridge Suites Sacramento Natomas
3.0 of 5 Hotel   |   140 Promenade Circle, Sacramento, CA 95834   |  
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Ranked #13 of 84 Hotels in Sacramento
Certificate of Excellence 2014
Red Deer, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Great service from unexpected staff”
4 of 5 stars Reviewed February 17, 2014 via mobile

We were driving thru on vacation, and thought this hotel was a great choice due to the quiet area and also walking distance to restaurants. It was a little pricey and really not worth that price, however upon going up to our room , we noticed we had been placed in a room that was right next to the elevator.after we assessed that we could hear the "binging" from the elevator we called down to request a quieter room, it was then a maintenance worker, touching up with paint came to our aid.front desk told us what room we could move to he insisted on helping us carry our luggage! and let us in the room with his master key. He wished not for a tip, but did so just to help us. I have forgotten his name,but was touched by his kindness.

Stayed January 2014, traveled as a couple
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120 reviews from our community

Traveler rating
    68
    34
    8
    5
    5
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42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Boise
Top Contributor
56 reviews 56 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed February 13, 2014

Clean rooms, good breakfast, nice facility overall. Like others have stated, the pillows are terrible! Only complaint was the front desk. When I asked them about an alternate route over the pass due to a bad storm, the clerk didn't know the answer. Since there were several people behind him in an office, I asked if one of them might know. His answer was "Probably not". Overall, a good choice.

Stayed February 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 6, 2014

We were having an okay stay. The pillows need to be changed to standard size and the bed were comfortable enough. I was taking a shower in the morning and looked down to see someone (not us since I was the first person to use the shower) had picked their nose and wiped it all over the inside of the shower curtain. Yuck! No real apology from the staff just that they would take care of it. Well I'm glad no one else will get that shower curtain...

  • Stayed January 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Anna M, General Manager at Staybridge Suites Sacramento Natomas, responded to this review, January 10, 2014
Thank you for sharing your experience from your recent stay at the Staybridge Suites in Sacramento. I am sorry to hear that your stay was not as enjoyable as we would have liked.
I do apologize that you found the dirty curtain in the shower; I assure you that this will be looked into and that your comments will be used to monitor future improvements needed.
Once again we apologize we were not able to exceed your expectations during your stay. Thank you again for your review.
Kind Regards,
Ruth M
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 17, 2013 via mobile

I stay here quite often because my airline overnight us here. I love this hotel! Restaurants and stores are in walking distance. The breakfast is good, they have eggs, waffles, sausage, cereal, breads, yogurt and milk and juices. Rooms are super clean!!! The only one thing I wish they had was softer pillows, but other than that I give it thumbs up!!!! :)

Stayed December 2013, traveled on business
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Anna M, General Manager at Staybridge Suites Sacramento Natomas, responded to this review, December 23, 2013
Thank you so much for your review on your continued visits to our hotel. We are so pleased that we are consistent in giving you the service and accommodations you have come to expect in your travels. We look forward to seeing you again. Safe travels!

Sincerely,

Ruth M
General Manager
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Marysville, California, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2013

We stayed here for a night in April 2013. The staff was very friendly and the room was very clean, spacious, and modern. The complimentary breakfast was amazing! They also had a complimentary Dinner Beffet while we were there and it was great! I would reccomend this place to anyone!

Stayed April 2013, traveled with family
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Anna M, Manager at Staybridge Suites Sacramento Natomas, responded to this review, January 10, 2014
Thank you so much for taking the time to leave this comment. We're so glad everyone enjoyed their stay, along with the breakfast. We look forward to welcoming you back on your next trip to our Staybridge Suites in Sacramento.

Sincerely,

Ruth M- General Manager
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Glendale, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 13, 2013

I was in Sacramento on business and the company reserved this hotel. It was much better than I expected, with a very spacious suite, a free taco dinner, and a free breakfast. Everything was clean and the staff was very helpful. The only flaw was a slightly musty smell in the hall and my room, which the air conditioner took care of.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Anna M, General Manager at Staybridge Suites Sacramento Natomas, responded to this review, November 26, 2013
Dear HLosAngeles,

Thank you for taking the time to leave this comment. We're so glad your business trip was relaxing and peaceful and you thought our hotel was well suited for your trip. We look forward to welcoming you back on your next trip to our Staybridge Suites in Sacramento.

Best Regards,

Ruth M
General Manager
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Litchfield Park, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 11, 2013

Stayed for a wedding, staff was really friendly we showed up before check in and told the person at the front counter that we needed to get dressed and she checked saw they had an open room and let us in!!! The room was really nice and clean. The bed was really comfortable. We had a double suite had the Grandchildren with us couch pulled out to a double size bed. Plenty of room for everyone. Pool was clean and ready for the kids to swim. Free full breakfast was really good.

Room Tip: We stayed on the 4th floor very quite.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna M, General Manager at Staybridge Suites Sacramento Natomas, responded to this review, November 26, 2013
Dear Cathy M,

Thank you for choosing our hotel to celebrate such a special occasion. We are so happy to hear that you had wonderful experience with our friendly Front Desk Staff, we are also very happy you thought the room, location and amenities were great, as well as the full hot breakfast. Hope to welcome you back in the future.


Ruth M
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Sacramento Natomas

Address: 140 Promenade Circle, Sacramento, CA 95834
Phone Number:
Location: United States > California > Sacramento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Sacramento
#15 Family Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Sacramento Natomas 3*
Number of rooms: 8
Official Description (provided by the hotel):
Coming to Sacramento for an extended stay? Get comfortable at the all-new Staybridge Suites Sacramento - Natomas. A great alternative to a corporate apartment or temporary quarters, this beautifully appointed-all-suite lodging offers upscale services in a friendly environment. Enjoy plush bedding, a full kitchen, free high-speed wireless Internet access and spacious work space as well as first-class amenities including complimentary daily breakfasts and our popular Sundowner reception. Whether you're here for a few days, a few weeks or longer make yourself at home. Relax in our welcoming lobby in front of a cozy fireplace. Grill a steak in our outdoor barbecue pavilion. Dive into our refreshing pool, or take advantage of a 24-hour fitness center to help you stay in shape. A 24-hour business center and two well-equipped conference rooms will enhance your productivity. Located minutes from I-80 near the I-5 Interchange, our all-suites hotel is close to the Sacramento International Airport, historic Old Sacramento, and Arco Arena. Conduct business in the State Capitol, call on clients in the expansive Sacramento Gateway complex, or discover the dynamic retail and dining mecca of the Promenade at Natomas. In your spare time head to San Francisco, Lake Tahoe or Napa Valley to see some of the best destinations Northern California has to offer. For unsurpassed quality, trust the staff at the Staybridge Suites Sacramento - Natomas to make you feel at home. ... more   less 
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Also Known As:
Staybridge Suites Sacramento Natomas Hotel Sacramento

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