Arrived at this hotel 6 hours before check-in time after a long dusty drive, exhausted and hoping for a room and shower. We were greeted by smiling friendly staff (Monique & Esme). They pleasantly explained that no rooms were yet available. Upon seeing how dirty and tired we were, they searched through their inventory and located a 2-bedroom upgrade which they put us in immediately at no additional cost. The hotel is in a great downtown location next to the capitol mall. The staff are all very friendly. We will certainly stay here again.