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“Front desk personnel, location & facilities are OUTSTANDING!!” 5 of 5 stars
Review of Residence Inn Sacramento Downtown at Capitol Park

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Residence Inn Sacramento Downtown at Capitol Park
3.0 of 5 Hotel   |   1121 15th Street, Sacramento, CA 95814   |  
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Ranked #2 of 84 Hotels in Sacramento
Certificate of Excellence 2014
Sacramento, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Front desk personnel, location & facilities are OUTSTANDING!!”
5 of 5 stars Reviewed December 7, 2013

On my first visit I was greeted by desk agent Virginia(Virgie) and she was so helpful in assisting me in choosing a quiet room location and in tending to all of my service requests. On each visit I've made since, she ALWAYS offers the same great level of service! A truely excellent employee here at the hotel. The facility was very clean, the room is quiet and the bed is comfortable. And you cant beat the great location in the center of downtown. I would highly recommend this Marriott product to anyone who is coming to visit the Sacramento area.... and THANK YOU again Virgie for all your help in making my stay a happy one!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smoranvi, General Manager at Residence Inn Sacramento Downtown at Capitol Park, responded to this review, December 10, 2013
Thank you very much for your review. We are delighted you enjoyed your stay with us and we will certainly share your review with Virgie and our entire team. When you return we will have brand new carpet and furniture in our guest rooms to make your stay even more comfortable.

Thanks again for your review and we look forward to your next visit with us. Shelly Moranville, General Manager
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357 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
San Jose, California
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 25, 2013

We stayed in the residence inn for a convention center event. It has the perfect location, only two short blocks away. The state capitol is a few blocks the other way.
The hotel itself is OK. Rooms are spacious and clean but a little bit dated. Our suite had a nice kitchenette with a full refrigerator, microwave, small cooktop and dishwasher.
The breakfast featured the standard residence inn items, but the quality was not quite as good as other ones we stayed in. Parking is in the neighboring garage, $17 per day.
Overall we were happy with our stay.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island
Top Contributor
78 reviews 78 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 17, 2013

This Residence Inn is centrally located in downtown sac! There are a ton of places to eat and have drinks. Tourist areas are about 10 mins either direction, some within walking distance. You DO have to pay for parking here and just about everywhere in sac town so keep that in mind. A couple clubs right near the hotel really get busy on the weekend but doesn't really affect you in the room. Top notch staff, I would stay again on business but personal Vaca could get pricey.

Stayed October 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2013

The hotel staff were amazing. Once we arrived the staff helped us square away a problem with our booking. They were courteous throughout and gave us a huge deal based on what we were in town for. The hotel is very nice, modern and everything you could want is within walking distance. Once I got up to my room I realized that a button on a uniform jacket had torn off, called the front desk and they asked me to bring it down. They had returned the coat within two hours, and let me know that one of their employees had taken care of it. It looked exactly like it had before. I guess my point is that this place has exemplary customer service, It's worth your while to stay here if you're visiting Sacramento, as I know I will every time I return.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2013

I love this place! Adriana is friendly, helpful, and patient. Whenever I arrive she always checks to see if she can go the extra mile. The Residence Inn at Capitol Park is my home away from home, and all of the staff does their best to make me comfortable.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco Bay Area
Top Contributor
89 reviews 89 reviews
53 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 31, 2013

Nice, modern room. Good and roomy lobby. Some action outside the doors. Easy parking. Generally does not feel like a Residence Inn, until you get into the room and see the kitchen...it's almost a surprise!

Good option in Sacramento, and highly recommended. It would be right for families, but most of my fellow guests were doing business downtown.

Stayed November 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
74 reviews 74 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 27, 2013

We have stayed here twice before. The location is good as you can walk to bars and restaurants. The room is excellent as others have stated and the service was efficient and polite.

With all of the positives, why won't we be back? First of all how many Residence Inns charge for parking? None others that I have been to, but this one tacks on $17/night and it is not prominent when you make the reservation. It is loud! I know urban hotels will be a bit louder, but this hotel had noise, inside and out, until 4:30 in the morning. Not a good night's sleep. The last straw was the security guard in the lobby at 5am as we were leaving. How safe is the area if the hotel needs a security guard? By the way, the security guard did not offer to walk us out to our car, past the smelly garbage, on the 7th floor of the parking structure. Clearly the guard is there for the employees and to protect the lobby, not the guests. This hotel does not represent the Residence Inn brand at all.

Room Tip: Ask for room away from street.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smoranvi, General Manager at Residence Inn Sacramento Downtown at Capitol Park, responded to this review, October 30, 2013
Thank you for your review! I do apologize for your disappointment, you are correct not many Residence Inn's charge for parking but not many are in downtown locations. Unfortunately, the hotel does not own the parking garage, we have a contract to rent spaces in the garage. I can tell you we charge less for our parking than the other hotels in the downtown area. As far as security, all hotels downtown have security. It is necessary as a high rise building and meant to aid the hotel staff in the event of an emergency or occasionally to prevent parties from taking place in our guest rooms; I do apologize if this left you with an uneasy feeling. I do appreciate your feedback and I did share this with our team.

Sincerely,

Shelly Moranville

Shelly Moranville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Sacramento Downtown at Capitol Park

Address: 1121 15th Street, Sacramento, CA 95814
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sacramento
#3 Family Hotel in Sacramento
#10 Romantic Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Sacramento Downtown at Capitol Park 3*
Number of rooms: 235
Official Description (provided by the hotel):
Stay at Sacramento's only Residence Inn that offers a full service experience in the heart of Downtown. Conveniently located one block from the State Capitol and the Convention Center, our downtown location offers world class restaurants, theaters, museums and city wide events all within walking distance. This beautiful 15-story hotel offers 235 spacious suites that include fully-equipped kitchens, living rooms with plenty of space for relaxing & entertaining. Our 3 Fires Lounge located just off the lobby offers a lunch and dinner menu as well as in room dining. We make your stay more enjoyable with complimentary grocery shopping & on-site laundry facilities. Don't forget to join us for our complimentary hot breakfast buffet each morning. Relax by our pool or soak in the spa to melt tensions away. Whether traveling for business or pleasure, our friendly staff takes pride in exceeding your every expectation! ... more   less 
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Also Known As:
Residence Inn Sacramento Downtown At Capitol Park Hotel Sacramento
Residence Inn Capitol Park
Sacramento Residence Inn

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