Pretty grounds. Nice room, lobby. Very convenient to airport (but not so close to be bothered by plane noise) and restaurants nearby (mostly fast-food). Free airport shuttle service, but you must call/reserve it in advance. A very nice, unique touch: breakfast bar is open, well-stocked at 4 AM, and a nice brownbag "to go" snack pack is provided for guests with very early checkout before breakfast hours. Free USA Today outside your room in the AM.
Desk clerk named Melissa is VERY, VERY nice, cheerful, friendly. Went out of her way to be helpful, set up wake-up call without being asked. The gentleman who checked me in was also nice but seemed to struggle working the front desk computer and I saw him doing other hotel tasks, so perhaps he is a bit overworked and/or undertrained.
Loud, continuous "fan or engine-like" noise sound coming from the bathroom area that cannot be turned off, probably the hotel-wide AC fan system; at night it sounds like a freight train. Business center computers are somewhat slow (but free).
Service and staff were overall very good, as noted above. When I called before arrival, I specifically asked for a quiet room on the top floor, only to arrive and discover the person I spoke to had booked me into a room directly next to the elevator and ice machine. When I asked for another room location, a female clerk (NOT Melissa) rather brusquely said, "We are completely booked/full," but then the gentleman desk clerk standing right next to her somehow magically found another available room minutes later with no problem.
Also, the evening before I left for a very early flight (5 AM), a maintenance man carelessly decided to turn on & run very loud equipment/vacuum/engine-sounding thing for 15 minutes at around 10 PM at night. It could be heard down the entire floor corridor. I guess the words "quiet room" and "completely booked/full" have different translations outside California...:).
- Official Description (provided by the hotel):
- When you come to Sacramento, we ve got what you need. The Holiday Inn Express Hotel & Suites Sacramento Airport-Natomas features 100 beautifully designed guest rooms and studio suites, all of which are equipped with microwaves and refrigerators. We are the closest hotel to the Sacramento International Airport, conveniently located just 4.5 miles south, with a 24-hour complimentary airport shuttle. In a hurry? Our well-situated location, just off of Interstate 5, between downtown Sacramento and the Sacramento International Airport will ensure you get to your desired location with ease. You ll spend less time in traffic and more time doing what you came to Sacramento to do. Our hotel amenities will help with your busy day including free wired & wireless high-speed Internet access, a 24-hour business center and convenience shop. With a wide variety of eateries within walking distance, you ll have more time to focus on your busy schedule. Once the day is over, relax in our comfortable rooms featuring the Simply Smart bedding collection with the Serta Perfect Sleeper mattress and two choices of pillow comfort. Have an early flight? Be sure to schedule a reservation on our complimentary 24-hour airport shuttle the day prior to your departure. If you are not able to enjoy our complimentary hot breakfast bar from 6:00am to 10:00am, be sure to pick up a breakfast to-go bag at the front desk on your way out. ... more less
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- Also Known As:
- Holiday Inn Express Sacramento Airport Natomas Hotel Sacramento
- Holiday Inn Sacramento
- Sacramento Holiday Inn