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“Great Customer Service” 5 of 5 stars
Review of Courtyard by Marriott Sacramento Cal Expo

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Courtyard by Marriott Sacramento Cal Expo
3.0 of 5 Hotel   |   1782 Tribute Road, Sacramento, CA 95815   |  
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Ranked #5 of 84 Hotels in Sacramento
Claremont, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Customer Service”
5 of 5 stars Reviewed November 13, 2012

I travel regularly to Sacramento and usually stay here. I mistakenly booked my arrival on the internet for the week before what I intended and was dismayed at check in when I was informed that I was charged for that stay and handed a receipt. As always the front desk was courteous and informed me that I should talk to the manager in the AM. The next morning I explained to the Operations Manager Joanne Stienkemeyer that I must have been in a rush and clicked on the same day as I booked, that I am a Gold member, regularly stay at the property, and then I asked for leniency. She was very gracious, thanked me for my honesty (that it was my error) and also my loyalty, and then indicated that she would credit my card for stay. As always, I appreciate the value that Marriott delivers. Prices may be lower for stays at some other hotel chains, but I have consistently gotten the kind of "good feeling" in all my experiences, will continue to choose Marriott as my lodging of choice, and refer them whenever possible.

Room Tip: The elevators are slow, and also noisy if you get a room right next to them. I advise getting a room...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
    137
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    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Mountain View, California
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed here for a convention. The rooms are beautiful. The beds are very soft. The hotel itself has a nice layout. Most of the front desk people were very nice and helpful. House keeping was great. I left for an early meeting, when I got back the room had already been cleaned.

I would stay here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zephyr Cove
2 reviews
5 of 5 stars Reviewed October 30, 2012

We had a great stay, as always and look forward to seeing and working with Erika Hernandez! She is always such a delight and takes care of our needs exceptionally! We contact her directly prior to booking our trip and she never lets us down. The hotel is one of our favorites, we love the location and amenities.

Room Tip: We have never been disappointed with any of our rooms.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
90 reviews 90 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed October 25, 2012

Large room and large bath in a contemporary design Courtyard hotel. Perfect for an overnight business trip in Sacramento. Bed was comfy. They provide earplugs which came in handy. Paul Mitchell bath products. Lively bar scene.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sacramento, California
1 review
5 of 5 stars Reviewed October 18, 2012

I have been traveling from the East Coast to Sacramento two full weeks every month. I have stayed at several Marriott's in the area and this is by far the best. It provides a safe and secure location, excellent staff, clean rooms, welcoming staff, and quality full menu. I am a Platinum member and will make this my Sacramento Marriott 8 days per month. Thank you!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santa Barbara
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2012 via mobile

Here to visit our son and his wife. Have stayed at this Marriott many times over the years. Had dinner at hotel one night that was absolutely delicious, a true highlight. Coming back in October. Hoping we get to have dinner here again. Nice exercise room too, which I do hope to use this next trip.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
1 review
4 of 5 stars Reviewed September 29, 2012

I stayed at this place for 10 days, 5 days at a time in August and September 2012. It is well appointed; the staff (especially Moe & Erika!) are exceptionally, genuinely friendly and truly helpful; and housekeeping does a dynamite job of keeping the place spotless and tidy. As a Southerner, I bring my culture's tradition of hospitality when meeting people or traveling and this place truly helps one feel comfortable and welcomed.

A handy 'kit' is kept at the front desk that includes small recipe-like cards with directions to just about every store, restaurant, and business one would need or desire in or near the hotel.

I heartily recommend this hotel, which has many amenities, such as a pool, gym, hot tub, and a superb staff.

Room Tip: I could see the freeway from my room, but it was quiet and peaceful at night. The building appears t...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Sacramento Cal Expo

Address: 1782 Tribute Road, Sacramento, CA 95815
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sacramento
#17 Romantic Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Sacramento Cal Expo 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Courtyard By Marriott Sacramento Cal Expo Hotel Sacramento
Courtyard Sacramento Cal Expo
Sacramento Marriott
Sacramento Courtyard

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