I travel regularly to Sacramento and usually stay here. I mistakenly booked my arrival on the internet for the week before what I intended and was dismayed at check in when I was informed that I was charged for that stay and handed a receipt. As always the front desk was courteous and informed me that I should talk to the manager in the AM. The next morning I explained to the Operations Manager Joanne Stienkemeyer that I must have been in a rush and clicked on the same day as I booked, that I am a Gold member, regularly stay at the property, and then I asked for leniency. She was very gracious, thanked me for my honesty (that it was my error) and also my loyalty, and then indicated that she would credit my card for stay. As always, I appreciate the value that Marriott delivers. Prices may be lower for stays at some other hotel chains, but I have consistently gotten the kind of "good feeling" in all my experiences, will continue to choose Marriott as my lodging of choice, and refer them whenever possible.
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- Also Known As:
- Courtyard By Marriott Sacramento Cal Expo Hotel Sacramento
- Courtyard Sacramento Cal Expo
- Sacramento Marriott
- Sacramento Courtyard