The hotel lobby was undergoing renovations and furniture in the room was in need of repair/update. There were workmen there during the day and the walls were stripped of wallpaper - making for an unappealing look. Wouldn't stay there again unless the entire hotel gets updated.

I traveled to Sacramento on business in January with one of my associates. We had a great stay at the Hampton Inn. Both rooms were great. While the facility was going through some renovations, the staff went out of the way to make sure that we were well taken care of. The service is what makes this stay so good. Thanks goes out to all the staff.....

I called a month in advance and paid for a suite, since my two adult children were with me- we needed three beds. When I arrived the young , rude hotel clerk told me that my reserved room had been given away. She put us in a room which had two queen beds. For three adults. I had been refused by Hilton Honors to use my points for the stay, saying that the points could not be used for a suite. And I was not given the suite I reserved


Later that evening I went to the lobby to get tea , and heard that same employee complaining to the security guard that another customer was complaining to her when she told him that she had given away his room. She was upset that the customer was complaining to her!

There was a group who had rented many of the rooms in the hotel. They consisted of a group of boys and girls, and a few adults. The children were running up and down the hallways all evening- until about 11:00. Then they started again about 4:00 am. They were apparently jumping repeatedly from the before to the floor in the room over mine for hours in the early morning- it was the sound of someone jumping repeatedly and NOT someone walking.

In the morning the adults finally managed to gathered the children- boys to one room and girls in another- about 10:00. They were running up and down the hallways the second night, too, repeating the same noisy behavior.
That was Christmas day.

The next day I called Hilton Honors to ask if they would use my points to pay for the stay, since the hotel did not give me the room I had reserved. I also told them about the rude hotel clerk and the noisy group. I was assured that I would not be charged for the stay. And that the issue would be resolved and someone would call me.

It took them three weeks to resolve the issue to my satisfaction. And nobody from the hotel ever called to apologize

I had a business appointment in Sacramento on a Monday and decided to drive down from LA on Saturday to get some rest before my meeting. I chose Hampton Inn because I've stayed at Hampton Inns in Texas,Burbank, Las Vegas and I really like Hampton Inns.

I read the reviews before I booked my room and asked for a room on the quiet side. Even with the heater on I slept like a rock. The King Single was spacious. I only sat in the desk chair while there. It was comfortable enough. The Wifi worked every time, no problems. Breakfast was good both mornings, and I arranged for a late check-out so I could change my clothes after my meeting before driving back to LA, again without a problem.

The hotel is just off of Business Hwy 80, which was convenient for me to get to my meeting downtown. It took maybe 10-15 minutes to get downtown, and another few to find adequate parking.

I enjoyed my stay there and will most likely stay there next time I go to Sacramento.