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“Seriously Bad Service” 1 of 5 stars
Review of Embassy Suites Sacramento - Riverfront Promenade

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Embassy Suites Sacramento - Riverfront Promenade
3.5 of 5 Hotel   |   100 Capitol Mall, Sacramento, CA 95814   |  
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Ranked #9 of 84 Hotels in Sacramento
Phoenix
1 review
1 helpful vote 1 helpful vote
“Seriously Bad Service”
1 of 5 stars Reviewed March 3, 2014

Last evening I attended a birthday party at the Embassy Suites at the Riverfront in Sacramento. The guest of honor was celebrating her 99th birthday; guests, not surprisingly, included siblings, children, grandchildren, great-grandchildren, great-great grandchildren, nieces, nephews and a number of friends. I thought that a facility like the Embassy Suites which booked the event would have taken steps to be prepared for the arrival of such an age diverse group; unfortunately, I was mistaken.

The valet manager was quick to advise that the property was a hotel that needed to reserve parking for its overnight guests. That seems fair enough; if I were an overnight guest, I would expect to be able to park at the hotel where I had a reservation. The property's notion that it needed to determine which customers were to be denied service left guests with contracted events with no alternative but to seek parking elsewhere and walk to the hotel from wherever that might be. Frankly, I would find this an unsatisfactory situation in any circumstance, but when this occurs at the birthday party of a 99 year old, it tells me something about the service culture of the establishment.

Could the hotel have arranged to valet park to a remote location? Of course they could have, but that would have required foresight and advance planning; in other words, first, they would actually need to consider and care about the welfare of their guests. I asked the valet manager if he had truly thought through what he was doing; he insisted that he had.

Not surprisingly, the food and service at the event were mediocre at best. Dry salmon was served with overlooked broccoli. Servers were generally pleasant though not the least bit attentive.

I enjoy frequenting businesses that provide good service because they sincerely care about the quality of their customer's experience. This Embassy Suites is simply not such a business.

  • Stayed March 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus R, Front Office Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, March 11, 2014
I am very sorry we were not able to provide you with Valet parking. On days were we are completely full we utilize our parking space for guests staying overnight. We refer hourly parking to self park directly across the street. We again apologize for your experience and we thank you for sharing your feedback.
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533 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
5 of 5 stars Reviewed March 2, 2014

The hotel is in a great placed for tourism and shopping, the hotel is quite and the free breakfast is the best part to me, it's not good food but great food. Every time we go to west sac we stay at the embassy suites and we have a great time.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus R, Front Office Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, March 3, 2014
Thank you for staying with us during your visit back to Sacramento. We are delighted to hear that you enjoyed our delicious full cooked-to-order breakfast that we provide complimentary. Our staff is pleased to hear such positive feedback regarding how convenient our location is and that you had a great time staying with us. We look forward to having you back the next time you come to Sacramento.
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Sacramento, United States
1 review
5 of 5 stars Reviewed March 1, 2014

We held a very successful 9 year old birthday party here. Two suites offered 4 beds plus 2 sofa sleepers. The location is great because you can walk across the street and BE in Old Sac for dinner, comedy clubs, shopping, candy stores, etc. The indoor pool in February was a big hit, and the breakfast was awesome! For visitors, you can walk under the tunnel between Old Sac and the K Street Mall and shop, go the movies, or head toward the Capital. Great place to stay at a good price!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHOENIX, United States
1 review
4 of 5 stars Reviewed February 27, 2014

Rooms are nice and familiar if you have stayed in an Embassy Suites. Clean and we'll maintained. Valet is a bit pricey but they were great and responsive. Great location and would recommend for both business and leisure travelers. Lots of dining near by and access to the freeway makes for convenient outings.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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sacramento, United States
1 review
5 of 5 stars Reviewed February 25, 2014

Great hotel in prime downtown location, walking distance to the water, great places to eat, and lots of shopping. Hotel offers great light, we had a river view, suites were a nice size, very private feel. Complimentry breakfast was great. Overall, a great experience.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus R, Front Office Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, February 28, 2014
We are delighted to hear that you enjoyed your stay and found it relaxing. Being on the river and across from Old Sacramento, our hotel has a great location. We want to invite you back to stay with us anytime you visit Sacramento. We appreciate the kind review.
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Webb City, Missouri
1 review
4 of 5 stars Reviewed February 24, 2014

The internet was very slow, the common areas very crowded with conventions, the lounge are/breakfast area very crowded. Helpful staff. nicely arranged common areas, HVAC unit poorly working and noisy.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yokohama, Japan
1 review
4 of 5 stars Reviewed February 23, 2014

Without wifi service I was almost satisfied with your hotel location, amenities and services. Accommodation fee was a litte bit higher than other hotels. Your hotel absolutely shoud introduce free wifi services.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Sacramento - Riverfront Promenade

Address: 100 Capitol Mall, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Sacramento
#4 Family Hotel in Sacramento
#9 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Sacramento - Riverfront Promenade 3.5*
Official Description (provided by the hotel):
The Newly Renovated Embassy Suites Sacramento - Riverfront Promenade hotel is located on the Sacramento River across from historic Old Town Sacramento. This full-service upscale all-suite hotel is just minutes from the California State Capitol, ARCO Arena, Sacramento International Airport and the Cal Expo - California Exposition and State Fair. Guests of the Embassy Suites Sacramento hotel stay in spacious two-room suites and will enjoy many hotel amenities, services, and facilities in addition to our Complimentary Cooked-to-Order Breakfast and Complimentary Nightly Manager's Reception. ... more   less 
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Also Known As:
Embassy Suites Sacramento - Riverfront Promenade Hotel Sacramento
Embassy Suites Hotel Sacramento
Sacramento Embassy Suites

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