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“Middle of the Road...” 3 of 5 stars
Review of Embassy Suites Sacramento - Riverfront Promenade

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Embassy Suites Sacramento - Riverfront Promenade
3.5 of 5 Hotel   |   100 Capitol Mall, Sacramento, CA 95814   |  
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Ranked #10 of 85 hotels in Sacramento
Pleasanton, California
1 review
“Middle of the Road...”
3 of 5 stars Reviewed October 21, 2013

Stayed over a Saturday night (Oct 19) for personal event. Front staff are relatively friendly, but definitely not at the professional caliber (perhaps it's the location) -- made several screw ups...see below.

The GOODS:
- Beautiful river view
- Nice 2 room suites so visitors aren't sitting in your bedroom
- GREAT (free) breakfast buffet

THE NOT SO GOODS:
- Staff surprise screw up...my LI ordered roses to be delivered before my check in. He confirmed w/the front desk at noon, they said it was delivered in my room at 1pm. I checked in at 3:45pm. He came to visit at 4:30pm...no roses. He called front desk...they "found" them and brought them up...but the romantic surprise was ruined.
- Bathtub clog - collected water immediately
- Another staff screw up at check-out. They automatically added $28 valet parking to my bill. I didn't bring my car!!! Good thing I put on my glasses and read/caught the error before leaving the hotel!
- Their "Fitness Center" -- is BAD!!!! On the lobby level -- entrance is THROUGH the eye-burning chlorine pool! The room is SOOOO small and facing/looking directly at the pool! Would be SOOO much better to have the exercise room on a higher level overlooking the river when one's doing cardio workout!!!

All in all, it's a decent property. Nice location -- next to Old Sac Town with river view. Truly -- the best part is the egg omelet station!! Ideal hotel for families.

Room Tip: River view rooms are great -- sunny and beautiful. The drawback is the noise factor -- that frequen...
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  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 20, 2013

We arrived late, and the outstanding valet service was a welcome sight. As we checked in, he unloaded the car and promptly took our luggage to our room arriving exactly the same time we did. Excellent room accommodations were waiting for us after walking through the atrium and riding the glass elevators. Breakfast features cooked-to-order omelets and were very good. The precooked scrambled eggs, not so much, and ditto for buffet's precooked waffles. The rest of the breakfast selections were very good - fruit, cereal, drinks. After each day's work, we arrived back at the hotel too late to try the evening complementary drinks and "happy hour," which otherwise would have been a welcome end to the work day. $28/night to park the car was a bit pricey.

Room Tip: Ask for River View room, 4th floor or higher.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, October 24, 2013
Thank you for sharing your experience. We are pleased to know your received outstanding service from our Valet team members. We continuously strive to live our value of warm hospitality and an acknowledgement of our success is very much appreciated. We are proud of the spacious, comfortable two-bedroom suites we provide our guests, and of our delicious, complimentary cooked-to-order breakfast. We also would like to thank you for your comments on areas we have opportunities to improve. We will share your feed back on our precooked items with our Food and Beverage team. Like many downtown Sacramento hotels and businesses we unfortunately have to charge for parking, but rest assured we strive to keep our prices competitive. We look forward to you visiting our hotel again soon.
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Canton, United States
1 review
5 of 5 stars Reviewed October 19, 2013

This hotel is nice and close to Old Town for easy walking to very nice shops and restaurants. The design of the suite lends itself to comfort while working , sleeping, or just relaxing with a cup of coffee watching the news or reading the morning paper. The staff is friendly and very welcoming.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, October 24, 2013
Thank you, Steve! We are delighted by your warm review. "The only place to stay in Sacramento!" Wow, what an endorsement! And a most-appreciated validation of our continuous effort to be the primary choice of travelers visiting Sacramento. Not only do we strive to provide a comfortable all-suite experience, we have also developed a culture centered on providing unparalleled guest services. We look forward to welcoming you again soon!
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San Diego, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2013

Although the job paid for the hotel, I would genuinely look to reserve a room at Embassy Suites again while on leisure. The complimentary happy hour drinks and snacks and the GREAT breakfast were definite pluses.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, October 24, 2013
Thank you, Josh, for your review. We are delighted to know you enjoyed your recent business stay, and please do come back for a more leisurely visit .Surrounded by local attractions and situated right on the Riverfront Promenade, we have the perfect location for families visiting Sacramento. And like you said, the delicious, complimentary cooked-to-order breakfast and/or drinks and snacks at the Manager's Reception are definite pluses! See you again soon.
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Grants Pass, Oregon, United States
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 15, 2013

Stayed here with my children for a mini-vacation. Great location to explore old town on foot. Close to good dining, shopping, and the train museum.

The room was Embassy Suites quality. The evening reception (complimentary drinks) and the excellent breakfast make this a great value as well.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, October 24, 2013
Thank you, Matthew, for your review. We are pleased to hear that you enjoyed your recent stay at the Embassy Suites Sacramento Riverfront. Surrounded by local attractions and situated right on the Riverfront Promenade, our location is perfect for families visiting for an extended vacation or short get-aways. Please visit us again soon!
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San Jose
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 5, 2013

I have stayed here twice now for two night business stays. The staff is pleasant and efficient. One bellhop noticed that a tire on my car was low and took the initiative to re-fill it, which I really appreciated.

The evening reception is usually a fun event.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, October 24, 2013
Thank you JohnGLin for sharing with TripAdvisor your experience at the Embassy Suites Sacramento Riverfront. We are pleased to hear that our team members anticipated your need and provided exceptional guest services. Our founder, Conrad Hilton, believed that through travel, we can make the world a better place. It feels good to know when guests recognize our efforts in living up to his vision. We look forward to your return the next time business brings you back to Sacramento.
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A TripAdvisor Member
5 of 5 stars Reviewed October 5, 2013

This hotel is located on the Sacramento River near a beautiful yellow bridge. We stayed on the side with the river view so it was lovely. Both the night and day views were great! We were very pleased we decided on a river view. The two rooms are very nice with a hall linking the two. Staff was very friendly and perhaps overly helpful or eager to please. We were given inaccurate directions three times to different places. Of course, Sacramento streets are confusing because so many are one way. One other downside, you must pay a fee for WIFI use. Most businesses offer this free.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnLineManagementTeam, Manager at Embassy Suites Sacramento - Riverfront Promenade, responded to this review, October 24, 2013
Thank you for taking time to out to post about your stay. Our lovely river front location right next to the iconic Tower Bridge is a wonderful treat for guests and we are pleased to hear you enjoyed the view. We are proud of our team members for helping us fulfill our goal of extending warm hospitality to all our guests. We apologize for the inaccurate directions you were given and will share this information with our Guest Service managers so they can train our team members better. We hope to welcome you back to our hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Sacramento - Riverfront Promenade

Address: 100 Capitol Mall, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Sacramento
#4 Family Hotel in Sacramento
#9 Business Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Sacramento - Riverfront Promenade 3.5*
Official Description (provided by the hotel):
The Newly Renovated Embassy Suites Sacramento - Riverfront Promenade hotel is located on the Sacramento River across from historic Old Town Sacramento. This full-service upscale all-suite hotel is just minutes from the California State Capitol, ARCO Arena, Sacramento International Airport and the Cal Expo - California Exposition and State Fair. Guests of the Embassy Suites Sacramento hotel stay in spacious two-room suites and will enjoy many hotel amenities, services, and facilities in addition to our Complimentary Cooked-to-Order Breakfast and Complimentary Nightly Manager's Reception. ... more   less 
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Also Known As:
Embassy Suites Sacramento - Riverfront Promenade Hotel Sacramento
Embassy Suites Hotel Sacramento
Sacramento Embassy Suites

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