-I pulled in the wrong way in the parking lot and the well-dressed gentleman who worked at Embassy who saw me do it was very kind and helped me get situated. :)
-The room was really nice.
-The view was gorgeous.
-When calling the front desk, they quickly took care of my needs.
-The wine hour was perfect.
-The pool and hot tub were super great for kids
-They will give you bathrobes to wear while staying at ES if you ask and the kids LOOOVED that.
-The breakfast was OUTSTANDING. The staff that served the breakfast were wonderful folks.
-I booked my travel on Kayak.com and was offered a $25 gas card. It was the only reason I used Kayak. No additional info was available regarding the card after booking, so I called Travelocity or Expedia...something, not them, but like a sub-company of theirs that is used by Kayak I guess and the customer support barely spoke English and suggested I cancel my reservation completely, which was nonrefundable. Which really would have been beyond stupid, like you have one job lady, that's your only suggestion?? So after 45 minutes of speaking to them, finally a manager from their company called Embassy Suites and Embassy verified they would give me the gas card when I arrived. When I arrived, I was told NO, I didn't book through Kayak, so I couldn't get it. After showing her my extremely organized binder with time stamped info regarding the phone call, receipts, screen shots of the offer, etc. she gave me the gas card after discussing it with a manager and making copies of all my documentation. But she made sure to mention she really shouldn't have, it was not their error. It wasn't my error either, and that gas card sure wasn't worth the time and headache it caused to get it. So just be AWARE, you may never receive that gas card unless you really are well organized and ready for a long fight with a bunch of folks.
-After my stay, Embassy Suites made an error and charged my credit card the incidentals (movie, room service) once and then reauthorized the same charge again after taking the $ owed. This caused $90 in bounced check fees from my bank and an authorization of around $130 that was going to remain on hold (or be charged) for 10 days, that I did not owe because they already took their $. BUT, Embassy was very quick to resolve this issue and called my bank for me, fixing their error. Zeema I think was her name, is very good at her job and was fast. That was much appreciated. I hate talking to someone who doesn't know what they are doing, but she knew her job very well. But besides that, this whole thing was a real pain and took over an hour out of my day in between talking to my bank and Embassy. It would be best if they could have not made the error in the first place...so someone at Embassy probably needs to be retrained to avoid others having to go through that headache.
-We watched Wreck It Ralph, for like $16!!!! That's incredibly expensive. Seriously, wow.
-Parking cost $25 a day for valet only, WOW that's high...the cost of parking was the main reason I decided to stay 1 night instead of 2. So it is costing business...
-I am a single mother who stayed with her children on vacation. In the middle of the night, one of our headboards started rocking like crazy. I woke my daughter up and said "stop messing with the bed", and then realized...it was from the OTHER side of the wall. The folks in room 401 or 403 were "doing it" so hard that it made our headboard shake. To explain this to my 3 children who all woke up and to see the people walk out of their room the next day. BEYOND GROSS is an understatement. They need to fasten those headboards on better or they should have made the walls thicker because I sure didn't want to be any part of the next door neighbors activities, you know? Just so gross...really wished that wasn't part of our family vacation. I told management about this...the next morning and they basically just said "sorry" and took down the room number. I think it was worth more than a sorry in my opinion, because my children experienced that due to Embassy Suites not taking the precautions needed to insure that didn't happen (fixing headboard or thicker walls).
Overall, really great things and some headaches and that last bad thing - made my stay average.
We had a river side view room and it was SUPER pretty at night and in the morning. Highly recommend...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.