Surprisingly good stay and customer service! We would stay here again if in Sacramento.
The staff made it great:
We arrived one day earlier than our group rate, having booked one night in the concierge level for that one night early before our convention/group.
I spoke with Keoni at reception about having to move to our cheaper (group rate) room the next day. I also spoke with him about my need for a quiet room, away from elevators, heating or aircon ducts outside the building making machinery noise, vending machines, etc.
Most of the time when I explain this at a front desk it seems this request carries no weight.
Keoni took the time to consider the floor plan of the hotel and found us a room on the concierge level at our group rate and bedding configuration (family members were joining us after that first night which is why we booked 2 double beds at the group rate for the rest of our stay).
He found us a corner room and thought this might be quiet.
Our room: beautiful, windows on two sides, and QUIET.
I appreciate when front desk clerks actually listen to their guests and try to accommodate.
ALSO-- FOOD TIP: Instead of waiting in long lines at the convention center across the street during our group event for food, Keoni told us about a tiny family run coffee shop --Tantric I believe is the name--footsteps outside of the Sheraton (to the right of front door). Zero to little lines, and much better food and prices than at the convention center. We had coffees, lattes, wraps, salads, sandwiches between our various family members. So there's your food tip if you are going to an event at the convention center.
Housekeeping - terrific in not making alot of noise in the morning yelling down the hallway, which has happened to me at other chains. One day I was in the room until the afternoon and the housekeeper could not have been nicer about it.
Room was very clean.
Everything went so smoothly I was very impressed as I know when our large convention group comes to town it can be hectic and hotel staff can get frazzled. Not here--everything and everyone so helpful it felt more like a boutique hotel than an impersonal chain.
Another time I returned to the room as the housekeeper was making it up and he graciously disappeared for the short time I needed to change clothes and gather my things.
Everyone at the front desk was pleasant and helpful.
- Official Description (provided by the hotel):
- Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Sacramento
- Sacramento Sheraton