We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Grand Sacramento Hotel: Traveler Reviews

3.5 of 5
1230 J Street, 13th and J Street, Sacramento, CA 95814
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Sheraton Grand Sacramento Hotel
Ranked #9 of 86 hotels in Sacramento
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

433 reviews from our community

Traveler rating
    179
    165
    50
    21
    18
See reviews for
Families
46
 
Couples
66
 
Solo
31
 
Business
218
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
“PMB Bar”
4 of 5 stars Reviewed November 18, 2012 via mobile

PMB Bar has some of the best service I've ever had in a bar. Bethany is an exemplary server. She remembered our drink orders without fail across several nights and even corrected orders that other servers messed up.

The hotel itself is nice, great location across from the convention center. Nice clean rooms, though the walls are a bit thin for my liking.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask stormmourn about Sheraton Grand Sacramento Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Find Lennie Sciortino”
5 of 5 stars Reviewed November 16, 2012 via mobile

I had the most amazing stay at the Sheraton Grand Hotel. I remember encountering Lennie and he made me feel as though I was his favorite guest. I didn't feel like a guest but more like a dear friend. He went beyond my expectations to tell me about the foods and how to eat them with specific sauces. He was well versed in the menu and made sure my table was constantly clean.I tried serving him by placing my own plates away yet before I could move, he was there to take the plates at his insistance on serving me. In all my years of travel, I have not encountered such superior customer service. If you want superior service find Lennie Sciortino!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask dmoon130 about Sheraton Grand Sacramento Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
“Great Customer Service by the Front Desk Staff”
5 of 5 stars Reviewed November 15, 2012

While visiting from Seattle on a business trip, I brought my wife along. I had meetings until 5PM and the Front Desk staff worker, Divia Dutt, graciuosly allowed us a late checkout of 2PM. Additionally, Divia checked us in the day before and made sure we felt welcomed into this top hotel in downtown Sacramento. I stay in hotels 60+ nights per year and the service at the Sheraton Grand Hotel is exceptional. Divia was a huge part of the overall positive experience.
Great job - we will be back!

Room Tip: Try to get a room on the Starwood Preferred Guest Floor(s)
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Don L about Sheraton Grand Sacramento Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Business comfort and excellence”
5 of 5 stars Reviewed November 12, 2012

This was my first stay at the Sheraton and in Sacramento. Every aspect of service created a welcome atmosphere that complimented my time. The staff were wonderful, helpful and anticipated our every need. The staff made our 3 day meeting seamless through excellent customer service from sales to banquets. Michelle in Catering & Sales along with Carols Parga met our specified needs and some. Given our experience, we will be back in December to hold our next meeting and book rooms for our staff stay.

Room Tip: The hotel offers a 'green' program that allows you to conserve energy and reduce your footpr...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Phyllis D about Sheraton Grand Sacramento Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Clean, comfortable and great location”
4 of 5 stars Reviewed November 5, 2012

This is great hotel for a business trip. I've now stayed here on three, separate three-week visits and they were all positive. The rooms are immaculately clean, the beds are consistently comfortable and the staff is very helpful. We get free WiFi but I'm not sure if that's because of our length of stay or if it's standard if you have the right SPG status.

It's located a few blocks from the convention center, near the State House. There are many great restaurants within walking distance of the hotel.

If you have SPG status, you also may be eligible for a Club Level room (25 and 26 floors) which includes their Club Lounge (on 26). It's small (only 4-5 tables) but perfect for a quick and healthy breakfast: hard boiled eggs, fresh fruit, yogurt, as well as toast and pastries. They serve Starbucks coffee and Larry (the guy who runs it in the morning) will give you a "go-box" if you want to take a snack with you. Don't expect Eggs Benedict or anything like that.

The gym is a nice size (on the 4th floor) and has about 4 treadmills, 3 ellipticals, and 2 bikes plus free weights and exercise balls. There's also a small outdoor pool.

Room Tip: If you get a Club Level access room, ask how close it is to the Club Lounge as that can be quite noi...
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Barbara J about Sheraton Grand Sacramento Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Grand_Hotel, Manager at Sheraton Grand Sacramento Hotel, responded to this review
November 6, 2012
Dear Barbara J,

We appreciate you taking the time to review our hotel! Thank you for letting us know that you enjoy our hotel so much and what specifically was to your liking! We hope you coninue to come back and enjoy the hotel when in Saramento!

Cheers,
Sheraton Grand Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Larkspur Landing Sacramento
Great value on a similar hotel
Sacramento, CA
4.5 of 5 stars 190 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Sacramento
Romantic
Delta King
Delta King 4.0 of 5 stars 221 reviews
Luxury
Hilton Garden Inn Sacramento/South Natomas
Hilton Garden Inn Sacramento/Sou... 4.0 of 5 stars 138 reviews
Near the beach
BEST WESTERN Sandman Motel
BEST WESTERN Sandman Motel 3.5 of 5 stars 103 reviews
Great value
BEST WESTERN University Lodge
BEST WESTERN University Lodge 4.0 of 5 stars 52 reviews
Show Prices ABS:HotelCheckRates-d79686?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d119536?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d79648?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d76732?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Sacramento hotels
The Citizen Hotel 4.5 of 5 stars 285 reviews Larkspur Landing Sacramento 4.5 of 5 stars 190 reviews Embassy Suites Sacramento - Rive... 4.0 of 5 stars 269 reviews Hyatt Regency Sacramento 4.0 of 5 stars 318 reviews
Show Prices ABS:HotelCheckRates-d1140707?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d119580?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d235448?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d79710?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 86 hotels in Sacramento, ranked by popularity

Been to Sheraton Grand Sacramento Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Sheraton Grand Sacramento Hotel

Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Phone Number:
Region: United States > California > Sacramento
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Sacramento
#10 Family Hotels in Sacramento
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Starwood, Expedia, Travelocity, Booking.com, Priceline, Venere and Tingo so you can book your Sheraton Grand Sacramento Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Grand Sacramento Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Grand Sacramento Hotel
Enter dates & see best prices* (from our partners)
Show Prices