I was very pleased with the area, the hotel had some moderate issues. Although there were many pleasant aspects it all boils down to one thing, customer service. When I brought these issues to their attention they were very unhelpful and seemed to care less about making it right. The only way I would stay at this hotel again would be if I was on a tight budget. I feel that the property right behind this property would be a few dollars more with a better outcome. With some minor upgrades and training this property will increase in score.
The hotel is in a nice area and in a very convenient location. Very close to the freeway and many good restaurants. The parking lot is dirty and doesn't have the spark that this hotel should, however it has plenty of lighting at night and seems like a secure lot. The check in carport area is small, it fits two cars one spot is taken by the shuttle. Overall the first appearance is rated about a 2 ½ of 5.
As I walked in I felt a helpful and welcoming atmosphere. Something I look for in customer service is when someone is busy helping other customers and they take a quick moment to acknowledge the waiting customer and say we will be right with you, I did receive that from the desk agent. The check in process took longer than it should have, they were having problems with their equipment and they began to become inattentive as if they had other things on their mind. The customer should be number one even if having problems. Overall the check in process is rated about a 3 of 5.
Besides some small maintenance issue suck as dirty floors and walls the overall rating is a 4 of 5.
The rooms were clean and comfortable, the decor needs some updates and be matched together. There were some issues that I came across on my initial inspection. There was an ink or oil type of stain on the curtain, toothpaste on the shower curtain, high ledge such as the top of the frames and mirrors needed to be dusted, the light bulb in the desk lamp was missing, and the pillows had some type of bodily fluid (sweat or saliva)on them. The fridge, microwave, sheets, and other furniture were great. Overall the initial room cleanliness is rated at 3 of 5.
I called the front desk three times the first was to replace the pillows, the second was for the WI-FI access code, and the third was for a wake up call. When I called for more pillows the response I got was less than pleasant, the desk agent was very helpful but all she could do is check to see if there were extras. Then hotel should carry extras and should advise the customer that they will be right up instead of I will check. After that all the calls were great. While checking out I brought my issues to their attention and they wrote this issues down and offered no further assistance. Customers should be happy when leaving so they will come back rather than finding a new hotel either with a small discount or a percentage of an additional stay. Overall service is rated at 1 ½ of 5.
Choice hotels has a program in which they deliver food from local restaurants to your room, there is a 15% fee for using the service but if you want something other than pizza its a good resource. The morning breakfast was standard however the eggs were missing. The other food was great. Overall food rating is 3 of 5.
As mentioned above there was an issue when I brought the issues to their attention. Other than that check out was quick. Overall check out rating is 0 of 5.
I did notice that the sign at the front desk mentioned a fee to utilize the shuttle to go to the airport but in their room it stated complimentary. I do not use shuttles but I though this information would be valuable to future guests.
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- Also Known As:
- Quality Inn Natomas Hotel Sacramento
- Quality Inn Sacramento
- Sacramento Quality Inn