The room was unclean and the carpets were filthy and tattered(vacuumed but filthy non the less). The green bedspread had an old dried, stain that looked suspiciously like a bodily fluid. The bedding appeared lumpy and extremely uninviting. The bathroom looked wiped down instead of cleaned. The railings leading to the up stair rooms was filthy and had cobwebs. The trash basket had been used and for a non smoking room, it had an overwhelming smell of tobacco that reeked of some sort of air freshener, poorly masking the overall smell of the room. It gave me the creeps being in the room and after seeing the stain on the bedding, an overwhelming sense that something was crawling on my skin. Yuk!!The managerial response to our complaints were unprofessional and harsh. We were initially told that we could not have the charges reversed, even though we did not spend the night, because we had already checked in an hour before. After much drama and complaints of this writer still undergoing cancer treatments and another family member with asthma...threats of a lawsuit and proof that pictures had been taken, we were assured that the charges would be reversed. I have pictures, but are saving them for any legal action that may ensue if all of the charges are not reversed.
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- Also Known As:
- Quality Inn Natomas Hotel Sacramento
- Quality Inn Sacramento
- Sacramento Quality Inn