I've stayed at this hotel for two nights in the past couple of months due to surgeries I've had at U.C. Davis Medical Center. Making a reservation is easy and they have always been available even last minute for me and my family. The first night I stayed in the hotel I was very pleased with the location being right across from the hospital entrance. I was actually able to crutch myself to the entrance to be admitted for surgery. There is not another hotel located this close so I recommend using Best Western if you are having surgery at U.C. Davis early in the morning. I live almost two hours away from the hospital and am under a specialist's care, so I had to stay over night in Sacramento. While going through surgeries and medical problems for the past ten months, I feel Best Western makes you feel very comfortable as you stay away from home. The only complaint I have is the parking structure is across the street and very inconvenient. The first night the parking lot under the hotel was packed, not to mention a very tight squeeze for even my small car to escape out of. There should be a sign saying parking is full if possible to prevent new arrivals from attempting to find a parking spot in the garage. I having crutches, had to park across the street late at night and then crutch back over. Luckily I did not feel that this area is dangerous, but I would have liked to know in advance the parking situation. This does not seem to be something that they can really address, but non the less I enjoyed my stay(s). The furniture is beautiful throughout the lobby and the rooms. There is a fridge, microwave, coffee maker, workout room, ice machine, Internet and a large patio. I would not change anything about the layout/design of the rooms as they are very modern (my preference), but possibly some tissues. I did not experience the free breakfast as I could not eat due to my surgeries. I mostly rested and found no trouble in falling asleep in the comfortable bed. My dad used the computer that was provided in a room I did not visit. The second evening that I stayed there- the staff had fresh baked chocolate chip fudge cookies- mmmmmm! I have to admit, I had a few too many considering I can't do any cardio. The cookies were in the lobby area- easy access and they kept them coming, even the next morning. The staff was courteous but not overly friendly. I think the graveyard staff was understandably tired, but they helped explain where the entrance to the hospital was. I would more than likely stay in the Best Western Inn again,but hopefully not due to medical issues!

Horrible service. They are short staffed with one person working the front desk. In the middle of being checked in the one person was answering the phone several times and actually helping the people on the phone even though we were there first. Between standing there when we first came in and coming back later it took 1 hour to check in. Crazy! Horrible parking situation! If you have anything bigger then a smart car forget getting (fitting) and making it around the corner down into their parking garage. If you have a SUV they have two spots up top. We were told we could reserve the spot for when we came back by putting their orange cones in the spot only to find out when we came back the shift had changed, the cones had been removed, and someone parked in the spot. The staff person at the front desk argued that it was first come first serve and continued to argue with us. That was NOT what we were told! She offered for us to park two to three blocks away! We have a family of six and parking that far away carrying luggage just is not reasonable. Also, right next door in the shopping center it was observed that the security guard was carrying a gun. Wow! This means they have problems in the area. We checked out before we ever spent the night and will never come back again or recommend the place to anyone. Bad, bad, customer service argueing with customers. Don't stay here find somewhere else.

I wish this hotel was close by the water, because it was absolutely great otherwise, add water and it would be heaven.! Our only fault was with the food delivery service which was appalling, we went to another local service which turned out great!

The hotel itself if clean, efficient, and standard for any business hotel. The parking situation was awful and the only reason I would never return to this hotel nor recommend it to a friend. When I arrived at 10pm the extremely small and insufficient parking lot was full. I was told to park approximately two blocks away at the children's hospital. Young, female, dragging my suitcase two blocks at night in a completely unfamiliar neighborhood - enough said. I complained about this situation to the individual that checked me in and again at check out in the morning. Both were very apologetic but (a) I was never able to speak to a manager about the situation, and (b) apologies didn't change the situation. Never coming back: when it comes to my personal safety there is no compromise.