I read the reviews, some very negative saying dirty, smells, etc., but many saying charming and attractive, so I had a little trepidation. But I and a colleague needed a night's lodging for a business conference, and the brand name hotels were over $200/room/night, so I took a chance and booked us two rooms at Vizcaya. I was pleasantly surprised. The place was very charming and was not dirty or smelly. It is a nicely kept old house, so if you have a Best Western mentality, this is not for you. But I have traveled extensively around the world, and many lodgings that were originally constructed as something else have funky elements to them, but that is part of the interest. This place was totally comfortable, sufficiently quiet, and the breakfast was attractive and good. One reviewer said it is not for business travelers, but I disagree. I assume a business traveler has a cell phone and some means of e-mail access, so other than that all that is needed is a place where you can get a good night's sleep, and this fit the bill, and at a price that could not be beaten.

I feel badly, but must agree with others that this inn really needs some TLC. The carpet in my room was worn and stained and the shower had pockets of mold - ugh. In general, I like places with some history, charm, and character, but this was not it. The common room was also not inviting or comfortable -- four chairs surrounding a coffee table -- so between my room and the common area, there wasn't much to choose from.

Great place to stay...was nice and quaint....staff was helpful and pleasant....breaksfast was great and room service was helpful....other guests were not considerate....they were loud and rude.....no consideration for guests sleeping after 5:30 a.m. They drug their suitcase down the stairs, slammed door and let alarm ring for 10 minutes at 4:45 a.m. Would stay again....

We had our wedding at the Vizcaya in 2007 and the customer service was very poor, downright unprofessional. The hotel coordinator arrived one hr. before the start of the ceremony (2 hrs later than promised), leaving our friends and families to set up the details she was supposed to attend to. The staff knew all along that the coordinator would be late, but never bother to tell our party about the 2 hr delay. She also did not have the correct agenda, so most everything was off. She asked me many questions about timing, when I had other things on my mind, bypassing my point person.

We booked this place because the grounds are pretty, but once they have your money, they don't care about anything else. Guests don't know the behind the scenes drama, but it's lousy to have to host.