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“Comfortable and Convient” 5 of 5 stars
Review of Hilton Garden Inn Sacramento/South Natomas

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Hilton Garden Inn Sacramento/South Natomas
3.0 of 5 Hotel   |   2540 Venture Oaks Way, Sacramento, CA 95833-3200   |  
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Ranked #4 of 84 Hotels in Sacramento
Clearfield, Utah
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
“Comfortable and Convient”
5 of 5 stars Reviewed January 17, 2014

I have stayed here on multiple business trips and have always been satisfied with my stay. This most recent trip, I fell asleep in minutes and slept through the night (an oddity when I travel). The rooms are clean and comfortable (you can adjust the firmness of the beds). The internet signal is strong enough that you can work wireless on your laptop. They have a small exercise room along with a pool and hot tub (though I have not used these). The wake up call both mornings on this trip was right on time. The staff is friendly and the breakfast bar has a great selection (the hash browns are addicting). Another great thing about this hotel is its location. It is fairly close to the airport and near the I-5 / I-80 interchange, so it is easy to get to where you are going. This is my first choice when staying in Sacramento.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, January 20, 2014
Thank you for your recent stays at the Hilton Garden Inn Sacramento South Natomas and for your loyalty to Hilton hotels. Your positive feedback is very much appreciated. It is truly a pleasure to know you enjoyed your time with us and found us to be suitable for your business travel needs. Once again thank you for choosing the Hilton Garden Inn Sacramento South Natomas and we hope you will allow us the opportunity to be of service again in the future.
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291 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Any
English first
Los Angeles, California
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 10, 2014

Came into town a little early and was able to check in at 11am. The hotel desk personnel were very friendly and helpful. Our room was spacious and clean with a Keurig coffee maker, fridge,and microwave in our room. The lobby also served hot beverages and in the afternoon there were bar cookies. I noticed that all the personnel (carpet cleaner, room cleaner to
a maintenance man were all friendly and said hello. Good restaurants near by and very
easy on and off the 5 Fwy. I would definately stay here again.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, January 13, 2014
Thank you so much for your recent stay at the Hilton Garden Inn Sacramento South Natomas and for such a fantastic TripAdvisor review. We are truly happy to hear all of the positive feedback you shared about our rooms, cleanliness and location but most importantly the service of our team members. Once again thank you for choosing the Hilton Garden Inn Sacramento South Natomas and we look forward to serving you again in the future.
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simi valley, United States
1 review
5 of 5 stars Reviewed December 26, 2013

first of all I want to start off by saying that Sabina Arace was such a sell to the hotel. She is such a warm, welcoming & accommodating addition to the hotel. Throughout our stay, we found ourselves wanting to know the names of the staff members that served us in order to give them a proper Thank you for serving us with great warm hospitality, going above and beyond what we ever expected from a hotel chain. Aaryn Bermudez, Carlito Manaois, Elizabeth Rosello, Emilio Castillo, Chris Cenezal, and others that I may have forgotten to mention; have set the bar for my expectations for my next stay at another hotel. Thank you again for making our stay so memorable.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, December 30, 2013
Thank you for taking the time to convey your comments regarding your recent stay at the Hilton Garden Inn Sacramento South Natomas and the wonderful 5 star review of our hotel. I was thrilled to learn you enjoyed our facilities but especially the service you received from our team members. I will personally recognize each of the individuals you mentioned and thank them for a job well done. Once again thank you for your business and we hope to serve you again very soon.
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Rowlett, United States
1 review
4 of 5 stars Reviewed December 23, 2013

I had some billing issues at this hotel. My account was closed out before I finished breakfast on the date of checkout several times. Am additional day was added to the bill for my last stay. Don't order the meat loaf. I had to have the phone and clock fixed. The speaker on the phone was very low.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, December 24, 2013
Thank you for your feedback of your recent stay. We truly appreciate all of our guests' feedback and do apologize for the inconveniences that you experienced during your stay. We will certainly keep the feedback that you provided in mind as we continue to improve the experience for our guests. We hope that you will come back and stay with us again if your travels bring you back to our area.
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Seal Beach, California
1 review
2 of 5 stars Reviewed December 23, 2013

We registered on their website for a one night stay in Dec. 2013. On their website they asked,
"are you a AAA member, AARP member, or Hilton Member. We checked the AAA box. Received our small discount. On their website they indicated they served breakfast. I called to check and was told that beginning in Dec. on the weekends they were serving comp. breakfast. When we checked in we were told that we did not pay the full amount so we were not entitled to the $12 breakfast, that we would have to pay extra for it. By being a AAA member and getting a small discount, disqualified us...Be ware, what we were told on the phone and then when we checked in were two different stories.

Room Tip: If you want the $12 breakfast, good luck, pay the full asking price.....
See more room tips
  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, December 24, 2013
I’m very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we apologize for letting you down. I will be sure to keep your feedback in mind as we're always working to improve our overall guest experience. I thank you for your review and I really hope you'll give us a second chance if your travels bring you back to our area.
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Paris, France
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 17, 2013

I was last week at this hotel for a night, it is just a boring hotel, dont take it wrong Im not looking for exciting things to do on a business hotel, just that it is too boring, does not invite you to do nothing. Plus the breakfast buffet is poor on variety and expensive as well the night charge per room. The dinner area is too small for the size of this hotel, so at breakfast you have to wait for a table, and nobody is assigning tables, imagine that chaos. Is like a walmart on a black friday.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, December 24, 2013
It is through feedback such as yours, that we can address our shortfalls and improve our guest experience. Once again thank you for your comments and we hope you will give us the opportunity to serve you again in the future.
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San Jose, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2013

It’s a very nice hotel to stay at. The hotel staff are very friendly and will work as fast as possible, so we were able to check in very quickly. We were very tired the night we got there, and we were so glad to be able to get a room so quickly. The hotel’s in a very quiet place, so we could relax. The only problem is is that the restaurant closes at 9:00 PM. The closest place to go and have a bite or a drink is a three mile drive from the hotel once the restaurant closes.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, December 24, 2013
Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Sacramento South Natomas. We are happy to learn our accommodations and check in service met your expectations. Thank you again for your review of the Hilton Garden Inn Sacramento and we hope you will afford us the opportunity to serve you the next time you visit the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Sacramento/South Natomas

Address: 2540 Venture Oaks Way, Sacramento, CA 95833-3200
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Sacramento
#7 Romantic Hotel in Sacramento
#8 Family Hotel in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Sacramento/South Natomas 3*
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Also Known As:
Hilton Garden Inn Sacramento/South Natomas Hotel Sacramento
Hilton Sacramento
Sacramento Hilton Garden Inn

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