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“Great location when visiting down town and midtown Sacramento.” 4 of 5 stars
Review of Hilton Garden Inn Sacramento/South Natomas

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Hilton Garden Inn Sacramento/South Natomas
3.0 of 5 Hotel   |   2540 Venture Oaks Way, Sacramento, CA 95833-3200   |  
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Ranked #4 of 84 Hotels in Sacramento
Keller, TX
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Great location when visiting down town and midtown Sacramento.”
4 of 5 stars Reviewed February 4, 2013

I found the staff very friendly and helpful. I stayed here 4 nights, including the week end. It was quiet and clean. I especially appreciated how easily I could get to the freeway to visit midtown Sacramento as well as easily travel north to the airport. I would surmise that other guests enjoyed the lobby, as I often saw people relaxing there as I would come and go through the lobby.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, February 5, 2013
Thank you for your great 4 star review of our hotel. I am pleased that we were able to provide you with outstanding service and a pleasant experience. I was delighted to hear that our location and guest room cleanliness met your expectations. Once again thank you for choosing the Hilton Garden Inn Sacramento and we hope to serve you again in the future.
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295 reviews from our community

Traveler rating
    165
    84
    33
    10
    3
See reviews for
66
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 1, 2013

Stayed one night for a concert, room was clean and nice, breakfast was okay, location was good, but because of the horrible customer service that alone will prevent me from ever going back. Called the front desk for directions and they were rude and misleading, front desk was rude and condescending, did not feel like they appreciated our business.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, February 4, 2013
Thank you for taking the time to share your feedback regarding your recent visit. I apologize that our front desk team did not provide you the service you have come to expect from Hilton Hotels. We take pride in our service standards but clearly missed in the delivery during your visit. We strive to anticipate the needs of our guests and provide the service that will earn return visits and long term loyalty.

It is through feedback such as yours, that we can address our shortfalls and improve our level of service. Once again thank you for your comments and we hope you will give us the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco (East Bay)
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2013

We have stayed at this Hilton Garden Inn at least 4 times over the last 18 months and plan to return in our travels to the Sacramento area.
#1 to us is the comfort of the bed for a good night's rest. The Hilton's have a version of the Sleep Number bed that allows for each side of a king bed to have a separate firmness setting. It always works great! Both my wife and I get a very good nights sleep not withstanding that this is a bed different from our's at home.

#2 is the great cooked to order breakfast. A good value at $12. Eggs any way, omelets, waffles, pancakes, potatos, bacon, sausage and the usual assortment of fresh fruit, yogurt, hot oatmeal, breads and rolls.
Check in-check out: friendly and efficient. Always quick to deliver the extra pillows and towels that we ask for.
Room: Good sized, quiet room and quiet A/C, Coffee maker, Refigerator and microwave in the room. Nice work desk with comfortable chair.
If you arrive late there is a well stocked mini-store with froxen items for microwaving, sandwiches, and assorted snacks and beverages.

All in all always a pleasant stay and a reason to come back

Room Tip: Rooms away from the pool in hot weather will be quieter.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, February 4, 2013
Thank you for the wonderful 5 star review of the Hilton Garden Inn Sacramento! I was thrilled to hear you enjoyed the comfort of our beds, full cooked to order breakfast and overall facilities. Once again thank you for your loyalty and repeat business. We look forward to serving you again on your next visit.
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California
Top Contributor
77 reviews 77 reviews
70 hotel reviews
Reviews in 43 cities Reviews in 43 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 23, 2013

My family booked a one night stay with a park and fly rate of $129 plus tax.The hotel is very nice, staff is always wonderful, grounds well kept, and rooms are very comfortable. We had two queen beds, flat screen TV, beds/pillows very comfortable along with the great Hilton showers. We were going to be gone for 10 days, so we would rather spend the money on a hotel then to leave our car at the airport and spend the money there. The front desk arranged for Dave's Taxi service to pick us up early in the morning (we had to catch Amtrak before the hotel shuttle starts). Everything was smooth. We flew home and called the hotel shuttle to pick us up from the airport. The driver was very friendly and the service was excellent. We will keep staying here!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, February 4, 2013
Thank you for taking the time to convey your comments regarding your recent stay at the Hilton Garden Inn Sacramento and the wonderful 5 star review of our hotel. I am happy to hear you enjoyed our facilities and comfortable rooms but especially the service you received from our front desk team members. Once again thank you for your business and we hope to serve you again in the near future.
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Houston, Texas
1 review
5 of 5 stars Reviewed January 22, 2013

Had a great stay. Extremely clean, well furnished and a quite room. My airline put me up in this hotel do to a mess up in my flight schedule. I ate a very delicious and inexpensive dinner on site. The staff was very courteous. The room was a designated non-smoking room. No residue of any form of odor cover up. I loved this b/c I have allergies to smoke. So no complaints.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, February 4, 2013
Thank you for taking the time to convey your comments regarding your recent stay at the Hilton Garden Inn Sacramento and the great 5 star review of our hotel. I was pleased to hear you enjoyed our facilities, comfortable rooms and dinner selections. Once again thank you for your feedback and we hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
Top Contributor
89 reviews 89 reviews
19 hotel reviews
Reviews in 44 cities Reviews in 44 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 12, 2013

Rooms have a lot of space and beds are very comfortable. We have stayed here several times and the staff have always been friendly and helpful. Airport shuttle is very convenient! Rooms are quiet, even though the hotel is right by the freeway.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, February 5, 2013
Thank you for taking the time to convey your comments regarding your latest stay at the Hilton Garden Inn Sacramento and the positive comments regarding our guest rooms, bed comfort and the friendliness of our team members. Once again thank you for your repeat business and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meridian, Idaho
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 10, 2013

Stayed here with the family, passing through during the Thanksgiving holiday. As HHonors Diamond, got breakfast tickets.

It's a good hotel; beds were comfortable, and I always like the hot HGI breakfast. Service was good at breakfast, and the staff was very friendly,efficient, and courteous. The room was a typical HGI room, with a good work chair, free Internet, and a nice bed.

The hotel's convenient to the freeway, so it's nice when passing through. I suspect I'll be returning.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, January 28, 2013
Thank you for your great 4 star review of our hotel. I am pleased that we were able to provide you with outstanding service and a pleasant experience as a valued Hhonors Diamond member. I was pleased to hear that our location, guest rooms, amenities and breakfast experience all exceeded your expectations. Once again thank you for choosing the Hilton Garden Inn Sacramento and your loyalty to Hilton Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Sacramento/South Natomas

Address: 2540 Venture Oaks Way, Sacramento, CA 95833-3200
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Sacramento
#7 Romantic Hotel in Sacramento
#9 Family Hotel in Sacramento
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Sacramento/South Natomas 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Hilton Garden Inn Sacramento/South Natomas Hotel Sacramento
Hilton Sacramento
Sacramento Hilton Garden Inn

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