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“Good choice when in the Sacto area” 4 of 5 stars
Review of Hilton Garden Inn Sacramento/South Natomas

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Hilton Garden Inn Sacramento/South Natomas
3.0 of 5 Hotel   |   2540 Venture Oaks Way, Sacramento, CA 95833-3200   |  
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Ranked #5 of 84 Hotels in Sacramento
Meridian, Idaho
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
“Good choice when in the Sacto area”
4 of 5 stars Reviewed January 10, 2013

Stayed here with the family, passing through during the Thanksgiving holiday. As HHonors Diamond, got breakfast tickets.

It's a good hotel; beds were comfortable, and I always like the hot HGI breakfast. Service was good at breakfast, and the staff was very friendly,efficient, and courteous. The room was a typical HGI room, with a good work chair, free Internet, and a nice bed.

The hotel's convenient to the freeway, so it's nice when passing through. I suspect I'll be returning.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, January 28, 2013
Thank you for your great 4 star review of our hotel. I am pleased that we were able to provide you with outstanding service and a pleasant experience as a valued Hhonors Diamond member. I was pleased to hear that our location, guest rooms, amenities and breakfast experience all exceeded your expectations. Once again thank you for choosing the Hilton Garden Inn Sacramento and your loyalty to Hilton Hotels.
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305 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Any
English first
Seattle, Washington, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 31, 2012

we picked this spot because of proximity to the airport and stayed only one night. we had a very clean room with nice amenities and the price was right on target -- affordable. breakfast is available on site. free parking. it is easy to get to the airport from this spot. overall a very pleasant one night stay.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, January 28, 2013
Thank you for the 4 star review regarding your recent stay at the Hilton Garden Inn Sacramento and the positive comments on the cleanliness of our guest rooms and facilities, location, breakfast offerings and overall value. Once again thank you choosing the Hilton Garden Inn Sacramento and we hope to serve you again in the near future.
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Meadville, Pennsylvania
Top Contributor
92 reviews 92 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed December 27, 2012

Stayed here 6 nights over the Christmas holiday with family. We were a little disappointed with our stay here. The staff was efficient but not overly friendly. The rooms were clean but the bed was strange and had an uncomfortable scratchy topper under the sheet which kept me up the first few nights. I am not sure what the purpose was because it didn't seem to improve the comfort of the bed and I was wondering if maybe it was old and that was why it was scratchy. We used the fitness room each morning, but it was very small and cramped feeling with only two tread mills, an elliptical and a weight machine. I can't imagine trying to use the equipment at a busier time of year since it was all in use one morning and there were very few people staying at the hotel. The breakfast offerings were good. The only other issue was that someone was smoking pot when we returned to the hotel one evening. We called the desk and told them someone was smoking on our floor. We do not know if anything was ever done. Only other issue was the highway noisy which woke us up each morning. If you are visiting one of the businesses close by or have a one night lay over it would be okay. However we will be trying one of the other hotels that are very close next time we are visiting here.

Room Tip: Ask for a room toward the front of the hotel to minimize the highway noise.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, January 28, 2013
Thank you for taking the time to convey your comments regarding your recent stay at the Hilton Garden Inn. I was disappointed to learn that your overall experience was less than satisfactory. We take pride in our ability to deliver a memorable experience for all our guests. I apologize that we did not achieve our goal during your stay. Once again thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesville, Ohio, USA
Top Contributor
66 reviews 66 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 21, 2012

We stayed there on our way back from Tahoe because we had to fly out the next day. The lobby of the hotel was very nice, but upon entering our room we were disappointed. The room is on the smaller side, the linens appeared clean but had someone's hair on it, the room smelled like someone's heavy cologne. I was so glad that we were leaving the second morning. The front desk was very friendly and helpful though. It looked like the hotel rooms needed to be remodeled to stay current with others within the chain.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, January 28, 2013
Thank you for the feedback regarding your recent stay at the Hilton Garden Inn. We were pleased to hear you found our staff helpful and friendly but were disappointed to learn that your experience was less than satisfactory with our guest rooms. I have shared your comments with my operations team for follow-up. Once again thank you for your feedback and your loyalty to Hilton Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 27, 2012

First, I want to say the evening manager Chris was wonderful. We were coming home from a Thanksgiving trip and had car issues. Needing a place to stay we phoned a couple places and Chris and HIlton was great. The hotel sent a van right away to pick us up.

The price was reasonable for the last minute call $99 + tax, Saturday night. The hotel bar was closed as this is a business hotel but, the pantry had wine available and he had a pizza delivery service at the ready for us. Overall a life saver during a not so fun end to a long Thanksgiving trip.

Room Tip: Ask for a room during the off season facing the pool or any where not towards the freeway.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, January 28, 2013
Thank you for taking the time to convey your comments regarding your recent stay at the Hilton Garden Inn Sacramento. I am happy to hear you enjoyed our facilities but especially the service you received from Cris. I will personally recognize him and thank him for a job well done. Once again thank you for your business and we hope to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 8, 2012

I was pretty shocked by the rating by people for tHis hotel. The lobby was updated but the gym/rooms/halls were not to HGI standards!
The Hilton in West Sac is 100x nicer and more affordable. I travel for work almost every week and always try to stay at a HGI and I look forward two two things a nice large gym open 24hrs and cookies/fruit/ tea in the lobby. The gym was super small and dated for the size of the hotel. And the cookies looked to be store bought and horrible, no fruit or tea in the evening.
Noisy freeway to boot.

Room Tip: Away from the freeway side
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, November 14, 2012
Thank you for the feedback regarding your recent stay at the Hilton Garden Inn. We are disappointed to learn that your experience was less than satisfactory. We take pride in our ability to deliver a memorable experience for all our guests. I apologize that we did not achieve our goal during your stay. Once again thank you for your feedback and your loyalty to Hilton Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
1 review
5 of 5 stars Reviewed November 4, 2012

I am an experienced frequent traveler who has stayed in hotels all over the world. The staff at the Hilton Garden Inn Sacramento/South Natomas go out of their way to meet your every need and convey a genuine attitude of really appreciating that you are there. From the time you arrive, front desk personnel like Naelly Reyes, Luchie Leonido and Chris Cenizal bend over backwards to ensure you have a pleasureable stay. The rooms are comfortable and their restaurant serves up a better than average morning fare. You can't go wrong by staying here!

Room Tip: Ask for a room away from the freeway. Interstate 5 is just east of the hotel and there is a little n...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmtResponse, General Manager at Hilton Garden Inn Sacramento/South Natomas, responded to this review, November 14, 2012
Thank you for taking the time to convey your comments regarding your recent stay at the Hilton Garden Inn Sacramento and the wonderful 5 star review of our hotel. I am happy to hear you enjoyed our facilities and breakfast offerings but especially the service you received from our front desk team members. I will personally recognize each of the individuals you mentioned and thank them for a job well done. Once again thank you for your business and we hope to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Sacramento/South Natomas

Address: 2540 Venture Oaks Way, Sacramento, CA 95833-3200
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Sacramento
#8 Romantic Hotel in Sacramento
#8 Family Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Sacramento/South Natomas 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Hilton Garden Inn Sacramento/South Natomas Hotel Sacramento
Hilton Sacramento
Sacramento Hilton Garden Inn

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