I booked this room for a business trip in the Sacramento area. I travel there every couple of months and this was by far the worst hotel room I've ever stayed in. The room reeked of cigarette smoke, no surprise since the curtains and carpet were ancient and the source of the smell. The dishes and coffee pot were disgusting, all were badly stained and there was mold on the coffee pot base. Like everything else in this room it needed to be replaced 5-10 years ago. Also the website advertised "Free high speed WiFi" (a must have for my business trips), but the connection was slow and dropped often unless you wanted to pay for the upgrade to high speed. The air conditioning unit was also very old and very loud and also, you guessed it, reeked of cigarette smoke.
The staff were also incredibly rude. There was never anyone at the front desk one had to yell "HELLO" to get their attention. When I checked in no one had a clue which rooms were clean or not, so it took forever to get me checked in. I had a staff person barge into my room after I was in there because he didn't have it listed as being occupied. Trying to check out apparently "the system was down" and they would not give me a copy of my receipt of payment (which was sitting on the desk). The manager had absolutely no interest in helping me get a copy of my receipt even when I told her that I needed it to reimburse my travel expenses.
Also this place is not remotely safe, I would never stay here with a child.
The rate was super low, but it was such a disgusting room and such terrible service. I guess that's what I get for trying to save my organization a little money on the travel costs. NEVER AGAIN, next time I'm paying the extra $50 to stay someplace comfortable and safe.
Go down the road to the Marriott or up a little north on the 5 to the Hampton Inn or the Hilton, you'll be glad you did.
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- Also Known As:
- Homestead South Natomas Hotel Sacramento
- Homestead South Natomas Sacramento
- Extended Stay America Sacramento