I just returned home after staying at the Citizen for two nights. I stay in a lot of hotels every year so it takes something special to make me go wow when it comes to a hotel stay.
I traveled with a colleague and we shared a room with 2 double beds. Were lucky in that we were placed in a corner room so it was of decent size. Lots of little added touches like bathrobes, amazing smelling toiletries, Keurig single cup coffee maker. The coolest amenity was the mini mac. Little mac computer hooked up to the flat screen tv with wireless keyboard so you could surf the net on your tv while laying it bed.
The 5:30 - 6:30pm complimentary wine reception was nice and we enjoyed chatting with the woman who was pouring the wine. She had obvious pride in the hotel which is great to see.
As far as location goes, I liked the downtown location and didn't experience any noise even though our room looked right out onto the park. The little coffee shop around the corner had great coffee.
Service was excellent. From the front desk to the valets and every employee in between. One example of the 360 degree customer service attitude at this hotel. One of the hotel housekeeping people was polishing the area around the elevators. He saw us approaching the elevator, stopped what he was doing and stood up (he was on his knees) and rushed over so he could push the UP button on the elevator for us. You don't get (or expect) that type of service very often,
Loved the decor of the hotel, one of the coolest hotel lobby's ever. Floor to ceiling law book library. Great attention was paid to carry the "Citizen" theme out EVERYWHERE in the hotel. Right down to the movies available to borrow at the front desk such as Citizen Cane and American President.
Will definitely stay here again