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“New level of hotel sophistication for Sacto” 4 of 5 stars
Review of The Citizen Hotel, a Joie de Vivre Hotel

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The Citizen Hotel, a Joie de Vivre Hotel
4.0 of 5 Boutique Hotel   |   926 J Street, Sacramento, CA 95814   |  
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The Breakfast Club
Ranked #4 of 84 Hotels in Sacramento
Certificate of Excellence 2014
Mill Valley, California
Top Contributor
70 reviews 70 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
“New level of hotel sophistication for Sacto”
4 of 5 stars Reviewed April 13, 2009

I travel to Sacramento occasionally for business and have been somewhat resigned to the fact that I’d have to stay in a generic hotel regardless of the star rating—until now. The Citizen hotel brings a level of hotel sophistication that Sacramento has been sorely lacking. The hotel was opened in November of 2008 but looks like it is has arrived via time machine fresh from the turn of the century, which is great. I’m sure it was an old hotel that was completely refurbished but kept the same vintage style—to great effect.
The location cannot be beat, it is in the heart of downtown and just minutes walk or short drive to pretty much everything.
The staff was a mixed bag from professional to just clearly learning the ropes. I’m guessing they’ll have it figured out by the next time I’m there.
If you want boutique sophistication in Sacramento, this is the ONLY place to stay.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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544 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newport Beach, California
Top Contributor
264 reviews 264 reviews
223 hotel reviews
Reviews in 188 cities Reviews in 188 cities
779 helpful votes 779 helpful votes
5 of 5 stars Reviewed April 1, 2009

HOTEL REVIEW # 168 Citizen Hotel

MY TRAVEL STYLE: If possible, I try to stay away from business hotels and strongly prefer resorts that resemble the Four Seasons, Aman, and Oberoi but try to find similar properties at lower cost. I seek out the “wow” experiences and I encourage you to view hotels I have stayed at and their respective reviews (by clicking on my name).

LOCATION: Walking distance to many restaurants in the downtown area. About a 30 minute drive from the airport.

TYPE OF ROOM: Suite.

BED/SHEETS/PILLOW: Very comfortable but not as a good as a Starwood hotel. Bed is a bit softer than average and sheets are too scratchy.

LIGHTING: Very good in room and bathroom.

BATHROOM/SHOWER: Spacious and attractive. Shower had ok water pressure but didn’t stay hot long enough.

TOILETRIES: Excellent.

CLEANLINESS: Hotel is 5 months new and everything is very clean.

A/C: Worked well keeping room cool.


STYLE OF ROOM: Stylish and comfortable.

COMMON AREA: Very nice and unique. Some places to hang out and a small bar upstairs.

QUIET/MORNING LIGHT: Room was always quiet and all morning light could be blocked with the curtains.

TV/INTERNET: HD flat screen TV with about 20 channels. Internet is wired and very fast. No charge if join their frequent stay program.

SERVICE: Staff was exceptionally nice and called to make sure my room was satisfactory. Never asked if they could help with my bags on the way to the car.

SUMMARY: Definitely the best place to stay in town and the only hip, stylish place in Sacramento. I will stay here again on my next trip to Sacramento and highly recommend this hotel.

  • Stayed March 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
long beach, ca
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 21, 2009

I was very surprised. Our capital is a little grimy but the hotel was very nice the rooms were a nice size and very comfortable. The hotel and staff were very attentive. It is super close to the legislative centers. I would say this should be on your short list of hotels if you travel to Sacramento for business or recreation.

One minus is the fitness center was closed and I asked to be told of any construction before my stay and they did not inform me. I was not happy about that.

  • Stayed March 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Beijing
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 21, 2009

The Citizen Hotel has an event space on its 7th floor. Yesterday morning at 645am someone began soundchecking for an event that, as it turned out, began at 830am (on a Friday morning). Every few minutes they would blast U2 and "check 1, 2" into the very loud microphone. The room they gave me was on the 10th floor directly above the event area. Two other people in my party (on the 7th fl) itself were also woken up. We'd had a tough week and were very much looking forward to a good night of sleep. At 830am the sound of some large event (applause, crowd laughter, speeches) began. So several issues: why did they not warn me that such an event was scheduled at 830am? More importantly, why would they schedule such an event at 830am when the event area was surrounded by dozens of rooms? I complained and they were relatively friendly, but when they discovered that my room was purchased through Expedia, they suggested there was nothing they could do but they would offer me a $50 credit at their hotel restaurant. This seemed small comfort given that they'd already agreed to comp all three rooms that had problems. I ultimately convinced them to give me equivalent value for the rooms they'd agreed to comp.

So in the end I reached a satisfactory solution, but it was quite surprising that it took so much work on my part (and they did not have a more proactive attitude) and indeed they did not seem particularly apologetic about what I saw as egregiously bad hotel management. Given that they have just opened, you'd expect mix-ups and kinks, but an attitude that does not reflect a particularly enthusiastic attitude toward fixing problems is one that cannot easily be changed. It likely reflects the attitude of senior management and manifests itself in the way staff are hired and trained.

This all said, the rooms were very nice. But I had to work too hard to get satisfaction in the face of a hotel mistake and did not get the good night's sleep that I really needed. A recommendation for the hotel: just because customers purchased nights of stay through Expedia does not mean the hotel should wash itself of responsibility for issues and try to direct customers to deal with Expedia's bureacracy. Please do yourself a favor and work out a policy for handling these sorts of things administratively as I'm sure you will get many customers through web reservations.

  • Stayed February 2009, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citops, Director of Hotel Operations at The Citizen Hotel, a Joie de Vivre Hotel, responded to this review, March 2, 2009
Thank you so much for the feedback and for the opportunity to respond to the issue. These comments have been forwarded to all appropriate parties and they will be used as part of our continuous improvement process. It is largely through the feedback of our guests that we might continually strive towards excellence in our services and product. We value this feedback and will put it to good use. Thank you!
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Chicago, IL
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 9, 2009

Pinch me ... this can't be Sacramento!

I travel there on biz at least once a month. What can I say besides this hotel is just spectacular! It's a grown up, big city kind of experience that oozes the history and charm (who knew!0 of Sacramento. Seriously, this has to be the finest lodging establishment in town, bar none.

Speaking of bars, they have two really good ones. One inside Grange (the restaurant which is amazing in itself) and another perched above the lobby called Scandal. I didn't see anything scandalous take place there, but when the lights go down, one can only imagine!

Room are a little small but sumptous. Comfy beds, vibrant warm colors, cool bathrooms and a big flatscreen TV. And the views were fun. (Hotel is 15 stories tall and the higher you go, the better the views.) The building itself is a historic landmark and despite the newness of the hotel, it feels like its been there for years and steeped in history.

Back to the restaurant --- Grange. I've eaten at all the good places in town and this one ranks among the top three. The chef cooks all things local and deserves the praise he's getting. Try the shortribs or any pasta and you'll be very very happy. They also have a two-story wine tower with the state's best bottlings.

Try this place ... you'll return as I did!

  • Liked — Gorgeous decor
  • Disliked — Relatively small rooms
  • Stayed January 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Tehachapi, CA
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2009

I was looking for a hotel with quality and character and I found it. It was a new hotel in the area and I took a chance and won. It has been retored from an old law office, it was decorated with class and sophication, the towels and bedding were top notch. The service was flawless. The view from the room was of the Ceasar Chavez Plaza and the City Hall, beatifully lit making it a nice walk in the evening. It was a quiet, clean and well maintained hotel, the newspaper in the morning was a nice touch. I would definately recommend to my friends.

  • Liked — Classy hotel
  • Disliked — would hve liked wi-access without a charge
  • Stayed December 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 2, 2009

I booked a suite at new The Citizen Hotel for New Year's Eve. My husband and I were recently married and didn’t get to take a honeymoon, so this was our exciting getaway. When we got to our room it was clear that the room we reserved was not the room they gave us. We were treated extremely rudely by all staff members and it was obvious that they gave our room to someone else and made no effort to fix the situation. I told them I was disappointed and considering checking out. At that point the manager said that I should check out and refused to speak with me face-to-face. We then left the hotel feeling like we were not citizens at all and that they didn't care about us as guests. I have never been treated that way in my life.

Stayed December 2008, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitizenSacramento, Guest Service Manager at The Citizen Hotel, a Joie de Vivre Hotel, responded to this review, January 8, 2009
Dear Chyann 9,
Thank you for choosing the Citizen Hotel for your recent stay. We appreciate your feed back. I would like to take a moment to respond to your concerns. I apologize that we could not meet your room type needs and that your experience was less than satisfactory.
Thank you again for choosing The Citizen Hotel. We hope that you will consider staying with us again.
Sincerely,
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Citizen Hotel, a Joie de Vivre Hotel

Address: 926 J Street, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sacramento
#3 Romantic Hotel in Sacramento
#8 Family Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Citizen Hotel, a Joie de Vivre Hotel 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Citizen Hotel's unique combination of historic charm and sleek modern amenities brings a new kind of luxury to downtown Sacramento. Treat yourself to unexpected elegance. No two rooms are exactly alike, so you'll get a different perspective of downtown Sacramento each time you visit us. On the historic 13th floor, for example, you'll find gorgeous tile mosaics in the large bathrooms. ... more   less 
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Also Known As:
Citizen Hotel Sacramento
Citizen Boutique Hotel Sacramento

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