We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The new best, stylish hotel in Sacramento” 5 of 5 stars
Review of The Citizen Hotel

Save Saved
You added The Citizen Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Citizen Hotel
4.0 of 5 Boutique Hotel   |   926 J Street, Sacramento, CA 95814   |  
Hotel website
  |  
  |  
Hotel packages
  |  
Hotel amenities
Offers & Announcements
Parking Package
Ranked #2 of 85 hotels in Sacramento
Newport Beach, California
Top Contributor
266 reviews 266 reviews
225 hotel reviews
Reviews in 189 cities Reviews in 189 cities
781 helpful votes 781 helpful votes
“The new best, stylish hotel in Sacramento”
5 of 5 stars Reviewed April 1, 2009

HOTEL REVIEW # 168 Citizen Hotel

MY TRAVEL STYLE: If possible, I try to stay away from business hotels and strongly prefer resorts that resemble the Four Seasons, Aman, and Oberoi but try to find similar properties at lower cost. I seek out the “wow” experiences and I encourage you to view hotels I have stayed at and their respective reviews (by clicking on my name).

LOCATION: Walking distance to many restaurants in the downtown area. About a 30 minute drive from the airport.

TYPE OF ROOM: Suite.

BED/SHEETS/PILLOW: Very comfortable but not as a good as a Starwood hotel. Bed is a bit softer than average and sheets are too scratchy.

LIGHTING: Very good in room and bathroom.

BATHROOM/SHOWER: Spacious and attractive. Shower had ok water pressure but didn’t stay hot long enough.

TOILETRIES: Excellent.

CLEANLINESS: Hotel is 5 months new and everything is very clean.

A/C: Worked well keeping room cool.


STYLE OF ROOM: Stylish and comfortable.

COMMON AREA: Very nice and unique. Some places to hang out and a small bar upstairs.

QUIET/MORNING LIGHT: Room was always quiet and all morning light could be blocked with the curtains.

TV/INTERNET: HD flat screen TV with about 20 channels. Internet is wired and very fast. No charge if join their frequent stay program.

SERVICE: Staff was exceptionally nice and called to make sure my room was satisfactory. Never asked if they could help with my bags on the way to the car.

SUMMARY: Definitely the best place to stay in town and the only hip, stylish place in Sacramento. I will stay here again on my next trip to Sacramento and highly recommend this hotel.

  • Stayed March 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

434 people have reviewed this hotel

Traveler rating
    232
    151
    35
    10
    6
See reviews for
50
127
36
173
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
long beach, ca
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 21, 2009

I was very surprised. Our capital is a little grimy but the hotel was very nice the rooms were a nice size and very comfortable. The hotel and staff were very attentive. It is super close to the legislative centers. I would say this should be on your short list of hotels if you travel to Sacramento for business or recreation.

One minus is the fitness center was closed and I asked to be told of any construction before my stay and they did not inform me. I was not happy about that.

  • Stayed March 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 21, 2009

The Citizen Hotel has an event space on its 7th floor. Yesterday morning at 645am someone began soundchecking for an event that, as it turned out, began at 830am (on a Friday morning). Every few minutes they would blast U2 and "check 1, 2" into the very loud microphone. The room they gave me was on the 10th floor directly above the event area. Two other people in my party (on the 7th fl) itself were also woken up. We'd had a tough week and were very much looking forward to a good night of sleep. At 830am the sound of some large event (applause, crowd laughter, speeches) began. So several issues: why did they not warn me that such an event was scheduled at 830am? More importantly, why would they schedule such an event at 830am when the event area was surrounded by dozens of rooms? I complained and they were relatively friendly, but when they discovered that my room was purchased through Expedia, they suggested there was nothing they could do but they would offer me a $50 credit at their hotel restaurant. This seemed small comfort given that they'd already agreed to comp all three rooms that had problems. I ultimately convinced them to give me equivalent value for the rooms they'd agreed to comp.

So in the end I reached a satisfactory solution, but it was quite surprising that it took so much work on my part (and they did not have a more proactive attitude) and indeed they did not seem particularly apologetic about what I saw as egregiously bad hotel management. Given that they have just opened, you'd expect mix-ups and kinks, but an attitude that does not reflect a particularly enthusiastic attitude toward fixing problems is one that cannot easily be changed. It likely reflects the attitude of senior management and manifests itself in the way staff are hired and trained.

This all said, the rooms were very nice. But I had to work too hard to get satisfaction in the face of a hotel mistake and did not get the good night's sleep that I really needed. A recommendation for the hotel: just because customers purchased nights of stay through Expedia does not mean the hotel should wash itself of responsibility for issues and try to direct customers to deal with Expedia's bureacracy. Please do yourself a favor and work out a policy for handling these sorts of things administratively as I'm sure you will get many customers through web reservations.

  • Stayed February 2009, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citops, Director of Hotel Operations at The Citizen Hotel, responded to this review, March 2, 2009
Thank you so much for the feedback and for the opportunity to respond to the issue. These comments have been forwarded to all appropriate parties and they will be used as part of our continuous improvement process. It is largely through the feedback of our guests that we might continually strive towards excellence in our services and product. We value this feedback and will put it to good use. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 9, 2009

Pinch me ... this can't be Sacramento!

I travel there on biz at least once a month. What can I say besides this hotel is just spectacular! It's a grown up, big city kind of experience that oozes the history and charm (who knew!0 of Sacramento. Seriously, this has to be the finest lodging establishment in town, bar none.

Speaking of bars, they have two really good ones. One inside Grange (the restaurant which is amazing in itself) and another perched above the lobby called Scandal. I didn't see anything scandalous take place there, but when the lights go down, one can only imagine!

Room are a little small but sumptous. Comfy beds, vibrant warm colors, cool bathrooms and a big flatscreen TV. And the views were fun. (Hotel is 15 stories tall and the higher you go, the better the views.) The building itself is a historic landmark and despite the newness of the hotel, it feels like its been there for years and steeped in history.

Back to the restaurant --- Grange. I've eaten at all the good places in town and this one ranks among the top three. The chef cooks all things local and deserves the praise he's getting. Try the shortribs or any pasta and you'll be very very happy. They also have a two-story wine tower with the state's best bottlings.

Try this place ... you'll return as I did!

  • Liked — Gorgeous decor
  • Disliked — Relatively small rooms
  • Stayed January 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tehachapi, CA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2009

I was looking for a hotel with quality and character and I found it. It was a new hotel in the area and I took a chance and won. It has been retored from an old law office, it was decorated with class and sophication, the towels and bedding were top notch. The service was flawless. The view from the room was of the Ceasar Chavez Plaza and the City Hall, beatifully lit making it a nice walk in the evening. It was a quiet, clean and well maintained hotel, the newspaper in the morning was a nice touch. I would definately recommend to my friends.

  • Liked — Classy hotel
  • Disliked — would hve liked wi-access without a charge
  • Stayed December 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2009

I booked a suite at new The Citizen Hotel for New Year's Eve. My husband and I were recently married and didn’t get to take a honeymoon, so this was our exciting getaway. When we got to our room it was clear that the room we reserved was not the room they gave us. We were treated extremely rudely by all staff members and it was obvious that they gave our room to someone else and made no effort to fix the situation. I told them I was disappointed and considering checking out. At that point the manager said that I should check out and refused to speak with me face-to-face. We then left the hotel feeling like we were not citizens at all and that they didn't care about us as guests. I have never been treated that way in my life.

Stayed December 2008, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitizenSacramento, Guest Service Manager at The Citizen Hotel, responded to this review, January 8, 2009
Dear Chyann 9,
Thank you for choosing the Citizen Hotel for your recent stay. We appreciate your feed back. I would like to take a moment to respond to your concerns. I apologize that we could not meet your room type needs and that your experience was less than satisfactory.
Thank you again for choosing The Citizen Hotel. We hope that you will consider staying with us again.
Sincerely,
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed December 23, 2008

This is a beautiful hotel but it just opened so you probably should not stay here until more kinks are worked out in the future.

We had three rooms and, while pretty, were not super impressed in the end due to so many tiny details lacking and the money paid. We would stay here again though in time due to the exceptionally friendly staff.



THE GOOD:

Pretty Building, impressive upon entering

Unique hotel and room decor

Air/Heater worked excellent and fast

Very friendly polite staff

Nice thick robes in room

Super comfortable bed and pillows


THE BAD:

Some rooms are puny so be careful where you end up (think Seattle/NYC/Europe small); had no space to even unpack suitcases

No space/shelves in bathroom for personal items

Some rooms do not have bath tubs

Tile floor in bathrooms is really uncomfortable, they need serious rugs or something

Limited menu choices in restaurant and room service, but good food

No iron/ironing board in room (think this was a mistake)

Didn’t have hot water for showers for 2 days (again, new hotel)

Basic amenities are lacking: shower cap, bathroom mat for cold/slippery tiled floor, etc.

Doors are thin and rooms are small so you can hear everything in hallway

Windows are not sound proof so every city noise outside is in your room (I mean every noise!)

Internet didn’t work consistently

  • Stayed December 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CitizenSacramento, Guest Service Manager at The Citizen Hotel, responded to this review, December 30, 2008
Dear World traveler 38,
Thank you for choosing the Citizen Hotel. Your feedback is appreciated. I would llike to take a moment to respond to your concerns. While our queen room, in which you stayed, is our smallest room, sizes vary widely throughout the hotel. Also, in regard to irons and boards; they are available upon request, as we stock steamers in the rooms. Over 70% of rooms have new double pane windows and we are currently developing a sound proof solution to test, and I apologize for any disruptive noise that you may have experienced. I would also like to apologize for any problems you experienced concerning hot water availability and internet availability. Again, thank you for choosing The Citizen Hotel, and we hope that you will stay with us again.
Sincerely,
Wayne Hall
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to The Citizen Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Citizen Hotel

Address: 926 J Street, Sacramento, CA 95814
Phone Number:
Location: United States > California > Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sacramento
#4 Business Hotel in Sacramento
#6 Family Hotel in Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Citizen Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Loews Hotels, Orbitz, Travelocity, Hotels.com, Priceline, Tingo, Otel, BookingOdigeoWL, Despegar.com, Venere and Jetsetter so you can book your The Citizen Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Citizen Hotel Sacramento
Citizen Boutique Hotel Sacramento

Owners: What's your side of the story?

If you own or manage The Citizen Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.