There is a real danger in using too many superlatives to describe a hotel experience. But there's no way around it - my 8 day stay at the Citizen Hotel was as close to perfect as humanly possible!
First impressions are paramount - and the smiling, welcoming staff at the front door set the tone. The front desk staff greeted each arrival with a genuine smile and a speedy and efficient check in. The room (i had an upgraded junior suite) was stylishly decorated and comfortable. There was not one encounter from the man sweeping the front sidewalk to the housekeeping staff to the wait staff passing appetizers at the reception that was not friendly and personable. Everyone greets you with a smile and a "good morning/afternoon/evening".
I usually tip the housekeeping staff on a daily basis and do leave a note ("for housekeeper, thank you") so there is no misunderstanding that the dollar bills are meant for them. This is the FIRST time a housekeeper has actually written a thank you note in reply!
The air conditioning is soundless and the beautifully manicured Cesar Chavez Park is a lovely view out of the windows on the front of the hotel. Some rooms have a view of the State Capital building, others a beautiful cathedral.
There are a couple of things that you should know if you plan to stay at the Citizen: first of all, none of the rooms have dressers. There is a free standing closet holding the coffeemaker, ice bucket, room safe, etc. that i was able to rearrange to use for clothes storage. I inquired at the front desk as to the lack of a dresser and she smiled warmly and said "we're a boutique hotel" but her follow up grin told me that she found that response to be as ridiculous as i did. We both just laughed at the shared joke.
The next thing you should know about the room is that some of them have a very tall "soaker/spa" type of tub. While i found this to be absolutely delightful at the end of a long conference day, some of our older attendees were unable to get in and out of the tub due to the height and ended up changing to rooms with shower only or standard tubs. Again, the staff was wonderfully accommodating.
About the neighborhood: the hotel sits on the corner of J Street and 10th and that corner is immaculately clean and well secured. However, it is a little off-putting to pass so many bail bond, check cashing and pawn shops to get to this little slice of paradise. There is certainly nothing that the Citizen Hotel can do about it and they patrol their property vigilantly. There are also a good number of panhandlers (not very aggressive but they do request) and homeless seem to come out at dusk in the K Street area near the Crest theater and the row of nighttime establishments. Again, they are not aggressive and since we always traveled in groups of 3 or 4 people after dark there never seemed to be any threat or feeling of danger.
As i said, these things are out of the control of the Citizen Hotel and its staff so i do not mention them as any kind of discredit to the hotel. Should i ever find myself in Sacramento again, i would not hesitate to stay at the Citizen and would recommend this hotel to friends and family without hesitation.
Thank you for a WONDERFUL stay!!