Honestly, I have attended this resort on many occasions in the past and the staff has always been courteous and the 'exterior' was aesthetically pleasing. This time, rather than attend for business purposes, I wanted to treat myself to a relaxing massage--NOT!! This was the absolute worst massage I have ever had--EVER! I think masseuse was brand new--must have been his first day on the job because ANYONE (and I mean ANYONE) could have provided the level of service and technique (or lack thereof) that I received--was NOT what I expected for 85.00! The massage was 50 mins--40 mins was spent on my back (which STILL aches in certain places and THAT have never happened before). The other 10 mins was spread with about 2 minutes for each arm, leg and my neck. Done--that's it. The patterns, rhythms, technique he used were the same boring repetition...I had to interrupt him multiple times for his various shortcomings, so NEVER had the chance to relax or fall asleep like I usually do. I should have just ended the service, but I guess I kept hoping it would get better, and I guess a part of me did not want to hurt his feelings--bad decision on my part! To make matters worse, I found it extremely unprofessional and distasteful for the staff to ask me (loud and in front of other guests) "How much tip do you want to leave"..hmmm..That was very presumptuous on her part. Then when I said, I will take care of the tip separately (as I had NOT planned to leave ANY tip at all given how unsatisfied I was). However, the staff (again, very loudly said, "Yes, that's fine but I need to know how much tip you would like to leave because I need to enter it into the system.."? Again, very tacky when you have other guests standing right next to you...To make matters worse, I left a message for the Spa Manager to call me and I have yet to receive a phone call back. I would NOT recommend their spa services ever based on the experience I had--very disappointing! By the way, your spa fee does NOT include access to the full resort, so keep this in mind when researching spa packages.
- Official Description (provided by the hotel):
- Treat yourself-or your guests and clients to a retreat at The Villas at Arden Hills, a World-Class bed and breakfast inn. The opulent decor is reminiscent of southern Italy or the Provencal region of France with its sweeping iron marble staircase, wood beam ceilings, stone fireplaces, lavish bathtubs and richly designed rooms. Guest are treated to a gourmet breakfast and traditional Afternoon Tea. With full access to Arden Hills' restaurants, swimming pools, tennis courts, fitness pavilion and wellness seminars, you can stay in luxury as you enjoy the many pleasures of Sacramento'€™s premier wellness resort. ... more less
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