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“Great and not so great” 4 of 5 stars
Review of Auberge du Soleil

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Auberge du Soleil
5.0 of 5 Hotel   |   180 Rutherford Hill Rd., Rutherford, CA 94573   |  
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Ranked #1 of 1 Hotels in Rutherford
GreenLeadersGold level
Mill Valley, California
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Great and not so great”
4 of 5 stars Reviewed November 30, 2012

This resort has one of the best settings in Napa, set on a hillside with spectacular views of the valley. Sitting on your terrace having breakfast watching the early morning passenger ballons rise over the valley is breathtaking. That breakfast was delicious, served quickly and was still warm when it arrived ....quite a distance from the kitchen. That was the great, not so great...breakfast is included in your room rate....but apparently only if you eat in the restaurant, but when I questioned the charge at checkout, they removed half the cost. There is a nice pool, spa and a wonderful sculpture garden with picnic tables tucked in discrete spots...a lovely place to bring your complimentary bottle of cab and yummy local treats like Oliver's artichoke dip and Rustic Bakery crackers. The room is spacious, outfitted with with beverages and snacks which are included. But at the room rates, $100 worth of free snacks is not exactly a give away. This resort is not new and the bathrooms and some of outside walls were showing their age in my opinion and when I shared those thoughts on the post stay survey, I was given a credit AND an apology. I will give them another try next year because of that and because every single staff person was genuinely pleasant and helpful....not the faux "how may I serve you today" I have experienced elsewhere. We had pre-thanksgiving dinner drinks and appetizers on the bar terrace, which again has superb views, the food was tasty and a good accompaniant to the generous pours of wine.....even if you do not stay here, having a drink at the bar around sunset is highly recommended. And yes, like the other Thanksgiving reviewer-we had fruit flies......but this is the wine COUNTRY.....and those thing happen. The people, the setting and the food will bring me back.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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340 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed November 25, 2012 via mobile

Our 2012 Thanksgiving Dinner ruined by being seated at "The Terrace", a poorly heated, spartan room up very steep stairs.
Fruit flies flying around us and other guests, having to cover wine and drinking glasses with paper napkins to avoid flies falling inside. Having to swat them all night.
Untrained waiter that kept putting his arm in front of my partner's face to place a clean knife on her side or give her more bread because he was too lazy to go around her or because he did not know better.
Why were we seated upstairs instead of the main dining room? Who knows! Price was the same! Shy of $300 without wine!

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
77 reviews 77 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 15, 2012

Returned for a several night stay the end of October after a several year hiatus, and the property did not disappoint. We were upgraded and had a lovely room/suite overlooking the valley. The wonderful amenities and excellent wine were provided and the service was impeccable. While we only dined in the restaurant for breakfast (which is included in the rate) as there are so many excellent restaurants at which to dine in the Napa Valley, the breakfast was delicious, always well prepared and a nice selection of items from which to choose. We had thought of staying elsewhere during our recent visit as there are now many nice properties from which to choose, but we were happy we made the decision to return to Auberge - it still remains our choice when visiting the Napa Valley

Room Tip: Depends on what you're seeking - our room had a delightful view of the valley, the friends with...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fresno, California, United States
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 14, 2012

Gossy and shiney on the surface with a great restrurant for cover. The hotel accomodation at this resort did not meet my expectations at $1000/night. Broken room features not repaired, a weak room service menue, bell people who don't show up when called so a gardener steps up. Then no response when specific issues are identified in a follow-up "satisfaction" survey. Spend you money elsewhere.
Kevin Hamilton

Room Tip: Make sure everything in your room works before the bellman leaves.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 14, 2012

We had a fantastic stay here. Previous comments sum it up. Great location, views, service, food quality really top notch. We stayed 5 nights. And pressing ‘book now’ on that reservation really brings it home just how truly ridiculously expensive this hotel is! Whilst it is really really great, I do wonder whether its twice as good as a hotel charging US$700 a night? Hard to know!

Mercedes-Benz – we sampled a few of these… a really nice touch and great for spinning around Napa in!

Dinner – we ate dinner once on site. Got the distinct impression the waiter got annoyed when my wine choice had the wrong number of digits as the price. He substituted himself for a colleague instead. Frankly at both dinner and breakfasts, it seemed the waiting staff were continually hinting about the tip – why else bring you a bill for a meal that’s fully included? A bit tacky I thought, and unnecessary in a hotel this high-end.

Minibar is complimentary they tell you… pity there’s nothing in it worth having. OK as a bloke I was happy to put away the 2 lagers, but there was nothing for my good lady. No gin & tonic, or glass of white wine… Unless she fancied a microwavable bowl of chicken noodles…!

Bottle of wine included – very nice it was too, as you’d expect in Napa!

Great location for winery tours.

Spa facilities were great, and I think you can visit the pools over there even without having a spa treatment. They have a great 3-heat treatment thing where you scrub, then make your way through 3 pools of varying heat. Felt nice to me anyway! And I enjoyed an excellent massage.

Pool area really nice, and the pool itself not bad size-wise. Nice Jacuzzi pool side too. One of the 2 attendants was particularly helpful, the other one less so. We had a load of noise there one day caused by a bridal party hanging about drinking champagne and talking far too loudly in that American way that they do, not caring if others don’t want to hear (again) the details of how she met her fiancé, screaming, and OMG-ing and WhatEVER-ing. They’d benefit from sort of vocab-enhancing course if one exists. There was a kid in the pool once (albeit no hassle from her)) even though it’s supposed to be adults only, I thought. Worth checking.

But all that said, I’m still happy to give it 5* because it’s great, relaxing…. but value? Probably not, but if you’re in a ‘what the hell’ mood. – then go for it!

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 3, 2012

I loved my stay in Auberg du Soleil, the hotel feels very personal, the food and service are great. they have a restaurant with a very nice view. the room was very spacious and had a very nice balcony

Room Tip: stay in a suite
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

We held our daughter's wedding at Auberge and it was perfection. The staff was so attentive from planning stages throughout the event. This is a gorgeous property and EVERYONE commented that it was probably the most beautiful wedding setting they had ever seen. We stayed at the Auberge also and the level of service and the amazing suite was well worth the cost. The food at the wedding was superb...honestly can't say enough about our experience. My daughter and I also had massages at the beautiful spa.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Auberge du Soleil

Address: 180 Rutherford Hill Rd., Rutherford, CA 94573
Phone Number:
Location: United States > California > Napa Valley > Rutherford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rutherford
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Auberge du Soleil 5*
Number of rooms: 50
Official Description (provided by the hotel):
Auberge Du Soleil is a prestigious luxury resort and spa with a world renowned restaurant nestled within 33 sunlit acres of Rutherford Hill in beautiful Napa Valley, California.• 50 Luxurious suites and rooms boasting unsurpassed views of the valley vineyards • Michelin-starred restaurant with bistro and bar overlooking the valley on wrap around decks • Award-winning luxury Spa • Exclusive pool with lounge• Fitness center, open-air movement studio, yoga pavilion and tennis courts• 5 stunning and intimate locations for weddings and events• A comprehensive art collection of outdoor sculpture ... more   less 
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Also Known As:
Auberge Du Soleil Rutherford

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