So here I lay in my bed....typing this review. It's 10:40pm and my two kids are finally asleep. We have been subjected to a herd of elephants stomping and slamming doors above us for the last 2 1/2 hrs. I have complained to the front desk five times and was told initially that they were very sorry and that it would be handled. As of the last call I was justifiably upset and was told that Marriott didn't want the other guest to feel unwelcome and would I like to change rooms?????? Really??? Well congratulations Marriott! You succeeded in making me feel unwelcome. But dont worry folks, I was offered a complimentary cup of Starbucks coffee in the morning! I'll need it.... I'm sure the disruptive guest will be sleeping in and probably miss breakfast! I will be moving to another room tomorrow. If it wasn't Memorial Day weekend I would be finding another hotel. I am a very forgiving person when someone acknowledges a mistake and then makes it right....that's customer service. Not having the backbone to deal with a disruptive guest and making others pay for it is unacceptable! I am going to call again and complain....what will be the excuse next? When I booked this room direct with a very polite and accomodating young man I was impressed...now I am pissed off! I am feeling very unwelcome here.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Travelocity, Marriott, Orbitz, Odigeo, Hotels.com and Agoda so you can book your Courtyard by Marriott Roseville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Roseville Hotel Roseville
- Courtyard Roseville
- Roseville Courtyard
- Roseville Marriott