So here I lay in my bed....typing this review. It's 10:40pm and my two kids are finally asleep. We have been subjected to a herd of elephants stomping and slamming doors above us for the last 2 1/2 hrs. I have complained to the front desk five times and was told initially that they were very sorry and that it would be handled. As of the last call I was justifiably upset and was told that Marriott didn't want the other guest to feel unwelcome and would I like to change rooms?????? Really??? Well congratulations Marriott! You succeeded in making me feel unwelcome. But dont worry folks, I was offered a complimentary cup of Starbucks coffee in the morning! I'll need it.... I'm sure the disruptive guest will be sleeping in and probably miss breakfast! I will be moving to another room tomorrow. If it wasn't Memorial Day weekend I would be finding another hotel. I am a very forgiving person when someone acknowledges a mistake and then makes it right....that's customer service. Not having the backbone to deal with a disruptive guest and making others pay for it is unacceptable! I am going to call again and complain....what will be the excuse next? When I booked this room direct with a very polite and accomodating young man I was impressed...now I am pissed off! I am feeling very unwelcome here.
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- Also Known As:
- Courtyard By Marriott Roseville Hotel Roseville
- Courtyard Roseville
- Roseville Courtyard
- Roseville Marriott