I have stayed at this Courtyard by Marriott a few times, and the last experience I had was not the best. It is generally fine as a basic business hotel - as others have mentioned, no frills but clean and conveniently located.
When I arrived this last time, the front desk clerk and the manager were in a lengthy and heated dispute with a guest over him not getting the room that he reserved. I stood and waited and waited and was not even acknowledged. When the argument was finally over, I was checked in and went to my room. Normally as Marriott member, I am offered water, a better room, etc but here...nada. When I got to my room, it smelled - I can't say exactly like what, but something like a combination of BO and mold. Not pleasant. I asked for a different room which they were nice enough to accommodate. The second room was right across from the elevator, and seemed great to me because it didn't smell. Then I realized that the room's layout was awkward - the TV is not directly in front of the bed, so if you have to watch TV with your head turned. Not horrible, but awkward.
And one of my pet peeves (though I know it is typical in this level of hotel) is that they don't provide lotion as part of the toiletry set in the room. They have it, but you have to call Reception for them to bring it up to you. Again, awkward when you have just gotten out of the shower and have to open the door for someone to give you something that should already be in the room.
I will likely stay again, and hope that my last experience was atypical. Stay tuned...
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- Also Known As:
- Courtyard By Marriott Roseville Hotel Roseville
- Courtyard Roseville
- Roseville Marriott
- Roseville Courtyard