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“Will Never Stay here again” 1 of 5 stars
Review of Hilton Garden Inn Roseville

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Hilton Garden Inn Roseville
3.0 of 5 Hotel   |   1951 Taylor Road, Roseville, CA 95661   |  
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Ranked #10 of 18 Hotels in Roseville
Austin, United States
1 review
1 helpful vote 1 helpful vote
“Will Never Stay here again”
1 of 5 stars Reviewed October 10, 2013

so many things wrong with this place. The sleep number bed never went to 'firm', the bathroom door never stays open unless you put something in ront of it. Why can't the hotel invest in door stops? The breakfast area is a joke. The servers never come to the table to take your order like ALL the other HGI's and you kind of wonder around till someone finally speaks to you. Coffee: the breakfast coffee was always empty, there was no REGULAR coffee in the room. 2 Decafs...maybe 2 decaf equals 1 regular? whoknows. Tell the Front Desk and their answer 'we are out' if you are out of something wouldnt you try to replace it with something of the regular coffee-ness.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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231 reviews from our community

Traveler rating
    83
    87
    35
    18
    8
See reviews for
84
34
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74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
sacramento, United States
1 review
4 of 5 stars Reviewed October 9, 2013

Very nice experience--- good value -- clean -- great restaurant in same parking lot -- parking lot is shared with another property and the restaurant -- great location -- close to freeways and excellent shopping is nearby

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 4, 2013

Everything was great and quick, location was a little hard for GPS to pick up and direct route, coffee was great and staff was there to help. Nice to have restaurant on site, convenience for late night dinner after late arrival. Would stay here again, next time with family and take advantage of water park near by.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Arcadia, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

Upon arrival at this hotel, there was a huge kids sports team waiting to be checked in. I walked up to the front desk wanting to check in and the workers at the front desk said that I had to wait for them to check in every single one of those kids into their rooms. Seriously? I know it sounds pretty selfish and rude, but there is one of me and 30 of them.... They're kids. They can wait for the ONE of me to check in first.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novato, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 25, 2013

The noise in our room that was 50 feet from a major I 80 interstate highway was intolerable. My husband finally fell asleep at 5 AM I never slept. Had we been aware of this problem we would have booked elsewhere.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antioch, CA
Top Contributor
55 reviews 55 reviews
41 hotel reviews
Reviews in 24 cities Reviews in 24 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed September 23, 2013

OK, this was another last minute quick trip to the area and was booked through a third party site. I initially wanted to rate this hotel as poor but realized that wasn't completely fair as there were many pros and some cons were not the fault of the actual hotel.

We arrived at the hotel around 3:30 to check in and immediately noticed that the place was overrun with young softball players. The tournament was cancelled for the day due to rain.

Lobby Decor: The lobby area was beautifully decorated. There were free cookies and fruit infused water there available. Very updated and modern feel. Welcoming.

Check-In: The person checking us in was new and in training mode. Bless her heart, she kept giving us incorrect information that was immediately corrected by nearby staff, i.e. no rooms available, your card has been declined, etc.

Upon approaching our room, we noticed that it seemed to be a gathering place for a group of giggling girls. One of them informed us that, lucky us, we were completely surrounded by their team. We quickly called the front desk and told them we were willing to wait for another room but they explained that the softball players were spread all over the hotel.

We knew that we would probably have some noise issues but I was totally unprepared for just how thin the walls and ceilings were.

The room: The room itself is nicely decorated and was clean. The room was spacious and nicely appointed. The bathroom was a good size and had nice neutrogena products available. There was a microwave, small refrigerator, and a coffee maker. Our room overlooked the front of the hotel. The bed was comfortable maybe a little on the soft side but nice.

We left and returned later on Saturday evening to a relatively quiet hotel. Around 3:00 a.m. my husband turned off the tv and the tv was replaced by our upstairs neighbors having relations on an extremely squeaky bed. Around 7:00 the teams woke up and the hotel was filled with doors slamming, giggling kids, running up and down the hallways, banging on walls, etc! An absolute nightmare. Now, while I blame the parents or chaperones, etc., I can't help but blame the hotel as well. One, the walls are so very thin to begin with; and Two, when you are doling out rooms, can't you keep the tournament bookings together? I'll admit to not knowing if this is even possible.

The other issues at this hotel are: the elevators. We were on the second floor (three story hotel) and took the elevator one time. Other than that we had to take the stairs. The elevator call light was light the entire time and the wait was impossible slow. Actually, we were not even sure if it was still operable or just super slow. We never figured that out and didn't bother to report it.

The breakfast buffet: We mistakenly thought a free breakfast buffet was included. We weren't going to bother as we figured it would be overrun with softball players but was amazed that hardly anyone was there the next morning. We moseyed on over and was immediately approached by someone wanting to show us the ropes. It looked like standard breakfast fare with cooked to order omelets. To our shock, there was a $11.95 charge. Unbelievable! If I'm going to pay $11.95 for a breakfast, I definitely want more than the free breakfast they serve at most of the other hotels in the area. We politely declined and found the nearest Denney's. (There's an IHOP and plenty of other dining options nearby.)

Overall, this was not a bad place to stay. Be prepared for thin walls and iffy elevators.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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central point,or, United States
1 review
5 of 5 stars Reviewed September 23, 2013

great service,clean, excellent breakfast lots of parking,verry helpful Great customer service, pool area large,great exercise room, comfortable bed and pillows, only place to stay that is centrally located, beverage always available all the time in entrance,with cookies at night

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Roseville

Address: 1951 Taylor Road, Roseville, CA 95661
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Roseville
#6 Family Hotel in Roseville
#10 Business Hotel in Roseville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Roseville 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hilton Garden Inn Roseville Hotel Roseville
Hilton Roseville
Roseville Hilton Garden Inn

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