I read the reviews and decided this was the hotel I wanted to book. Called the number shown on trip advisor and was asked what city. I said Roseville and they booked us in the Harding hotel instead of this one. I didn't know there were two in Roseville and when I arrived at Sunset they said they didn't have my reservation and to go to the other one. I asked if we could transfer the reservation to this one and he said no, the other one would charge me for the room since I didn't cancel before 6:00 p.m. This was Best Western's error, not mine. The Harding hotel is completely different, and rated 15 of 18 on Trip Advisor. I can see why. Be sure to tell the agent at the 800 number that you want the one on Sunset. It was b.s. that they didn't let me change to the one I wanted when I thought this was what I reserved all along. Very confusing to the customer.
- Official Description (provided by the hotel):
- Newly renovated with an enclosed atrium and executive building the Best Western Plus Orchid Hotel & Suites is a one of a kind destination. The finest in Placer County lodging can be found right here at The Best Western Plus Orchid Hotel & Suites in Roseville, California.Best Western Plus Orchid Hotel & Suites is mix of suites hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages. Located just minutes from the Gallaria Mall and many local business in the community, our complimentary shuttle can take the stress out of driving around town. ... more less
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- Also Known As:
- Orchid Hotel Roseville