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“Great place to stay” 5 of 5 stars
Review of BEST WESTERN PLUS Orchid Hotel & Suites

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BEST WESTERN PLUS Orchid Hotel & Suites
2.5 of 5 Hotel   |   130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)   |  
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Ranked #6 of 18 hotels in Roseville
GreenLeadersBronze level
Longview
Reviewer
4 reviews 4 reviews
4 hotel reviews
“Great place to stay”
5 of 5 stars Reviewed yesterday NEW

Beautiful, spotless, courteous staff, polite staff & always very helpful. It has the best breakfast of any hotels. The court yard was inviting & very relaxing, w/ a large tree, wood deck w/ tables & chairs surrounding the tree. The breakfast was fresh, hot and delicious. The rooms are large and quiet. A beautiful place to stay. Free wi-fi without any problems, simple to log onto. I would recommend this hotel to everyone.

Room Tip: Choose a room looking over the court yard.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 people have reviewed this hotel

Traveler rating
    60
    32
    13
    5
    4
See reviews for
46
17
5
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The help at the front desk is top notch. Nikki is the best, anytime I have a question she is more than helpful. Thank you Nikki and best western plus orchid hotel hotel for hiring great staff. I have to fill out 200 characters so I am going to say a bunch of nonsense. Because it ridiculous that I have to do this.

Stayed August 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, 2 days ago
Dear C,

Thank you for your kind words regarding our Front Desk Staff and special thanks to Nikki for all her hard work and dedication. We will make sure she is recognized on a job well done.

Thanks again,

Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, AZ
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

All in all the hotel is a nice place to stay. Good fresh made breakfast and nitely beverage gathering. There was a mix up in a free night but after calling Best Western it was taken care of. They are dog friendly but there is not a dog area on the property. I used the grass in front of the hotel but I noticed that most people let their dogs deposit their dogs crap on the business property next door. I used my own doggy bags to keep the front lawn free a land minds. I stayed a this property last year and would stay again. Our room was well taken care of by the staff. All staff seemed friendly and courteous.

Room Tip: We stayed in the Executive Suites although the hotel did go through an update last year.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, 2 days ago
Dear Pete,

Thank you for taking the time to write us a review and letting others know how fabulous our staff is. We appreciate you noticing the fact that we have a fresh full hot breakfast buffet with a variety of items to choose from. We are pet friendly hotel with a small pet fee per day. There is a large dog park walking distance from the hotel along with our pet areas at the hotel. Thank you for your visit to our property and we look forward to seeing you next time.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Top Contributor
166 reviews 166 reviews
32 hotel reviews
Reviews in 40 cities Reviews in 40 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

What a charming Best Western Hotel. Large rooms, affordable price, hearty breakfast, swimming pool and jacuzzi, "happy hour" with free alcohol, easy parking, flat screen TV, great staff, and not too noisy considering proximity to expressway. Minor consideration was that the "breakfast meat" for three straight days was a small white sausage—would have preferred bacon, sausage patty, or other meat. Major consideration was that despite heavily advertised "every room with wi-fi", I did not have internet service for the entire three days. It wasn't that the internet was down, it was that my room, and evidently 4-12 rooms in the same part of the building, did not get internet because of the construction. In other words, it wasn't a quick fix to get internet service—it was a design flaw that had not yet been fixed even though the front desk staff was aware of the problem and had been probably for months. This is on Best Western. Either lower the room rates for these non-served rooms, or stop bragging about universal wi-fi access.

Room Tip: Ask if yours is one of the rooms without wi-fi and choose another as it is not fixable in the short...
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  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, 2 days ago
Dear Omar,

Thank you for your wonderful review regarding our full hot breakfast buffet, our 42 inch HD flat screen TVs, complimentary beverages and evening reception along with our other abundant complimentary amenities. We want to thank you for your feedback regarding the breakfast meat. We have four different types of meats that we rotate on schedule to freshen things up a bit along with other items we rotate throughout the week. We do have complementary WIFI in all of our immaculate guest rooms as well as our common areas. We apologize that you had trouble logging on to our server. Thank you again for your time and feedback. We appreciate you and your business in hopes of making your satisfaction 100%.
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, OR
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights through Hotwire and found it to be a very good hotel for the price. Rooms were nice with extras like a fridge. Beds were comfortable too. Free breakfast buffet had hot food like eggs and sausage and also pancake and waffle machines which were not awesome, but better than the usual bagels and yogurt. Pool was nice and they gave us coupons for two free drinks in the lounge each night we were there. It was nice to sit outside under the oaks and have beer at the end of the day.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, 1 week ago
Dear Jeff,

Thank you for your outstanding review of our property. We appreciate you telling others that you can still get a good deal and stay at a 3 star hotel. We provide great amenities to accommodate all of our guests and we are happy to know you were able to take advantages of all these.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
santa maria, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago

We stayed at BWPluss Orchid for 5 nights. We were amoung several girl softball teams staying there for the Western Regional Tournament. Your staff was amazing! The rooms are clean, the staff always helpful and any complaints such as too much noise in pool area after 10pm were quickly resolved. We will certainly stay and recommend to others to stay here again.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, 1 week ago
Dear Carol,

We want to thank you for your review and your recommendation of our property. We are happy to know how well our Front Desk and staff are trained to make sure all guests are well taken care.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia
Top Contributor
64 reviews 64 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a different experience than other recent reviewers, no teams or packs of kids here, maybe because it is a mid-week stay. There are plenty of people staying at the property, but it is quiet and orderly. The ice machine and stairwells are noisy, so ask for a room away from them. Room 225 is a king with pullout sofa, fridge and microwave and seems newer and more updated than the exterior of the building would suggest. Average chain hotel hot breakfast. Pillow top mattress is comfortable and lots of nice pillows. Close to highway, Outback Steakhouse across the road, along with other restaurants. Pool and hot tub in central courtyard. Rooms are on exterior walkways. Further from Sacramento airport than I would have liked.

Room Tip: Ask to be away from ice machine and stairwells
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, 1 week ago
Dear MAC Virgina,

Thank you for your positive feedback and great suggestions. We truly try our best to exceed our guest’s expectations. We appreciate that you have told others about your wonderful stay and helpful tips. We look forward to see you next tournament.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Orchid Hotel & Suites

Address: 130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Roseville
#6 Family Hotel in Roseville
#6 Business Hotel in Roseville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Orchid Hotel & Suites 2.5*
Official Description (provided by the hotel):
The finest in Placer County lodging can be found right here at Orchid Suites hotel in Roseville, California. For four consecutive years, our CA hotel in Roseville has been voted "Best Hotel" by the local community! The Orchid Suites Roseville is an all-suite hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages and light appetizers seven nights a week. ... more   less 
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Also Known As:
Orchid Hotel Roseville

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