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“Stay away!” 1 of 5 stars
Review of BEST WESTERN PLUS Orchid Hotel & Suites

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BEST WESTERN PLUS Orchid Hotel & Suites
2.5 of 5 Hotel   |   130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)   |  
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Special Offer
1,000 bonus reward points
Ranked #9 of 18 Hotels in Roseville
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Stay away!”
1 of 5 stars Reviewed March 23, 2014

I was going to write a raving review about how pleasant this hotel was, how great check-in was, how clean the room was and how immaculate the grounds were until 2 pm on Saturday when an anger management seminar next door to room 123 was in session. Banging, yelling, screaming through the wall, so loud, so inappropriate that why would any reasonable front desk put anyone in this room knowing that this would be the case. THE ENTIRE WEEKEND! Was our money not enough for this room? After a 7 hour drive to stay here, all we wanted was a little peace and quiet in our little room and our money did not get that. They offered us a new room (after all of our stuff has been unpacked) because it was our problem and it was too much to ask this group next door to stop beating and yelling and screaming because they are the priority. When we went next door to inquire, a woman said "we do this once a month and the front desk knows better than to rent room 123 out!" Well! Obviously they didn't! I took a video of this experience and will be sending it to management, even corporate. They chose the wrong people to just hush hush as I will never recommend this hotel to anyone due to the non-assertive way they handled it.

Stayed March 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 26, 2014
Dear Malia,

Thank you for reviewing our hotel during your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for comments regarding the noise level next to your room. Please know that we did try to make things right with you during your stay.

Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you,
Brittany Ducheneaux
Front Desk Manager
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218 reviews from our community

Traveler rating
    108
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    26
    11
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
fortuna, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 22, 2014

hotel seemed to be remodeled (at least the wing we stayed in). There is a very nice evening reception (free beer, wine, and snacks), pool appeared clean, room was very comfortable, and the free breakfast was above average. With a family of 4, we probably saved at least $50 with the evening snacks and hotel breakfast. This is a nice hotel with many upgrades since Best Western took it over.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 26, 2014
Dear Greg F,

Thank you for your wonderful review regarding our remodel, free drinks, free breakfast and your savings. We really appreciate you taking the time to tell others about how much we have to offer and how much you ended up saving after your visit with us. It is true that we did a two million dollar renovation and bought the Best Western brand. We do offer a complimentary full hot breakfast buffet every morning as well as a complimentary evening reception with two drinks and light appetizers. We are beyond pleased that you were able to take advantage of just some of the amazing amenities we have to offer here.

Thanks again and see you soon,
Brittany Ducheneaux
Front Desk Manager
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fremont, United States
1 review
5 of 5 stars Reviewed March 20, 2014

Our stay was very good for the price that we paid.Right off the freeway ..The room was large and very clean. The bed was comfortable. What impressed me the most was the woman that checked us in...She smiled the whole time. Friendly and very helpful. Would stay there again

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 26, 2014
Dear Jaimie S,

Thank you for rating us a 5 out of 5 and your glowing review about our property and Hotel Staff. All hotel staff is fully trained to serve our guests. Our main goal is to make sure you have a positive experience with us. We make sure that everyday to accomplish this goal with its upmost respect. Thank you for your keen eye to great customer service and we look forward to seeing you really soon.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
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tonopah
1 review
5 of 5 stars Reviewed March 18, 2014

Thee rooms were awesome and the staff very friendly and helpful. Would stay at this hotel again, the breakfast was great and was hot, loved the pancakes. The meeting rooms were very spacious and comfortable.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear Lisa F,

Thank you for your review and telling others about our complimentary Full Hot Breakfast Buffet. The Breakfast buffet includes fresh scrambled eggs, shredded crunchy potatoes, juicy sausage, hot pancakes, cereal, fresh fruit, yogurt, muffins, toast, juice and milk. We make sure the quality and freshness of all items are above excellent and happy that you were able to join us for breakfast.
Thank you also for referring to our spacious meeting rooms with our largest room over a thousand square that ensure any event to be a successful one.
We will see you soon!


Brittany Ducheneaux
Front Desk Manager
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 17, 2014

We stayed here as part of a traveling athletic team. The rooms were not ready when we arrived; which was okay, but the front desk staff was tripping over themselves with explanations; and seemingly giving everyone upgrades. The hotel was loud at night. My daughter said she witnessed a woman barfing and clearly high when she was walking back to our room. Another member of our team heard a couple arguing all night.

  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear AnnK,

We are shocked and appalled to hear such things happened at our hotel. We want to thank you for taking the time to let us know what happened during your stay but we can ensure you this is a very family friendly hotel. We cater mainly to groups and families with 174 guest rooms we usually have a full house of just that. We have strict hotel policies when it comes to noise and have a night security guard to make sure all the teens are in with their parents by 10pm. We apologized that you experienced anything less than excellent with our property. Please contact me and we can discuss this further for a solution. Our only goal here is to make sure our guest feel 100% percent welcome and appreciated leaving our hotel and above all safe.
Thank you for your time.


Brittany Ducheneaux
Front Desk Manager
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Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 16, 2014

This property has been upgraded and remodeled recently. The rooms are quiet and clean. Flat panel tv's, slippers, awesome. They have a good breakfast and great breakfast staff. I was pleasantly surprised when I found they had a beer and wine bar that is open in the evening for happy hour until 9:30. The desk gives each guest 2 drink tickets for the bar each day. What a deal! And for a business traveler a welcomed amenity. Good Job!!!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brittany O, Front Office Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review, March 19, 2014
Dear Morley,

It’s great to always hear when our guests appreciate the upgrade we did to the hotel. Our only purpose here is to serve and make each guest comfortable. We take pride in our work and the hotel we work at and what to thank you for noticing that. Thank you for your wonderful review and we look forward to seeing you soon.
Brittany Ducheneaux
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, California
1 review
5 of 5 stars Reviewed March 14, 2014

Had a great stay! Nice clean room, good sized TV, quiet with great amenities and the lounge was very comfortable. Love the giant tree and outdoor sitting area. Kudos to the staff and management on a well maintained hotel.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Orchid Hotel & Suites

Address: 130 N. Sunrise Ave, Roseville, CA 95661 (Formerly Oxford Suites)
Phone Number:
Location: United States > California > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Roseville
#2 Romantic Hotel in Roseville
#7 Family Hotel in Roseville
#9 Business Hotel in Roseville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Orchid Hotel & Suites 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Newly renovated with an enclosed atrium and executive building the Best Western Plus Orchid Hotel & Suites is a one of a kind destination. The finest in Placer County lodging can be found right here at The Best Western Plus Orchid Hotel & Suites in Roseville, California.Best Western Plus Orchid Hotel & Suites is mix of suites hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages. Located just minutes from the Gallaria Mall and many local business in the community, our complimentary shuttle can take the stress out of driving around town. ... more   less 
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Also Known As:
Orchid Hotel Roseville

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